Take omnichannel/multichannel analytics to the next level
Today’s customers regularly engage in online behavior, but it’s challenging to collectively understand those interactions and act on them —especially when they occur across multiple channels. HP Explore consolidates all customer behavior, whether direct or indirect, structured or unstructured to identify patterns. Powered by HP IDOL, Explore delivers valuable customer insights across all channels: web, mobile, social media, email, contact center, database, and storefront, so that you can discover the "unknown unknowns."
HP Explore allows you to identify and prioritize concepts within a piece of information, bringing meaningful and comprehensive intelligence to enhance the efficiency of critical operations and the effectiveness of crucial decisions.
Social media analytics: Aggregates data from hundreds of social media data sources to automatically identify emerging trends and prevailing sentiments to take action against.
Voice of the customer: Provides insights from data across every customer touchpoint, beyond surveys and focus groups, to include real-time call center recordings, web activities, and social media chatter.
Customer feedback analytics: Allows you to understand the comments in survey verbatims and other direct feedback, and sorts them by concepts.
Clickstream analytics: Allows you to see visitor behavioral analytics beyond the simple click counts and other predetermined success measures.
Speech analytics Automatically organizes and understands customer conversations so that you can take advantage of the rich insights in phone conversations.