Manual or Automatic - It's Not an Either/Or Choice
Avoiding Black Box Solution Pitfalls
Some vendors only offer "black box" solutions, mistakenly believing that their technology can always provide the best answers with no tuning required. However, this idea demonstrates a naïve understanding of enterprise demands, for not even the best automated systems can anticipate the special needs of each enterprise. These "black boxes" offer only a few, if any, relevancy tuning options and do not reveal to the user how the results were generated.
In stark contrast, Autonomy's technology provides the best of both worlds, automatically retrieving the most accurate results using its conceptual understanding of content and also offering the flexibility to modify the relevancy algorithm if needed. The computational process is fully transparent to the administrator and Autonomy reveals the basis for its determinations through easily understood representations such as dominant terms and idea distances.
Application administrators are provided with a full workbench to control and tune the relevancy of search results. Some unique advantages offered by Autonomy include:
WYSIWYG (What You See Is What You Get) user interface
The weight of virtually every field (e.g. title, author) can be manipulated and many operators are available to alter relevancy
Access to an extensive range of pertinent information, including common queries, misspellings, query types - all presented in friendly visuals
Full support for business modulated result "sponsoring" or "placement." For example, a business user can elect to promote a certain result, set of results or object (such as an advertisement) to a defined position within a result set in response to a given query or input. If a user queries for "yellow Prius," the administrator can define a rule to return the same set of results as a query for "gold Prius," with a link to the advantages of hybrid cars being the first on the returned list
Autonomy Collaborative Classifier module, which creates a workflow in which the subject matter experts and knowledge engineers, as identified by the organization, collaborate in real-time to create, modify, distribute, and manage taxonomy. As the classifications are created and managed by the people who actually use them, information is organized in ways that are specific and germane to the organization
Protects user privacy by respecting entitlement rights and separating the administrator role from the "super-user", thereby ensuring the administrator will be restricted from information they are not privileged to view
Autonomy enables an entire range of information processing options, both manual and automatic. The system can be configured to support as much or as little manual involvement as necessary, ensuring that Autonomy is not a "black box" where the running of the technology cannot be seen or adapted by administrators.
Summary: ...The decision was made to use the Web as a full-fledged sales channel, using customer needs to drive the management and presentation of personalized content,” says Lo Reto. Along similar lines, Poste Italiane has modifed its go-to-market strategy with the launch of its new Poste Mobile service, which...
Summary: ...Case Study: County of San Diego. “With the help of LiquidOffice, more candidates apply online, saving the agency money in printing and file distribution costs and making it easier for the County to find the best applicants possible.” The County’s Agricultural Weights and Measures department has...
Summary: ...unions stay ahead of market trends and provide exceptional customer satisfaction, they risk losing members to competing branches. With 26 branch locations and more than 161,000 members, Arrowhead suffered under the weight of the manual processes surrounding its paper-based market research and member satisfaction...
Summary: ...on real-time site tracking data. “Interwoven has given us the tools to make business insight more actionable and align ourselves better with our customers’ needs. We can anticipate what customers really want through analytics, then use Interwoven to deliver it proactively.” Eric Soll, Sales and...
Summary: ...with them to client sites—volumes that would be unwieldy or unrealistic in paper form—then sync quickly on return. “Being able to take even two years of engagement content along on your laptop is a tremendous advantage,” says Khalil. Managing Risk through Security and Control “WorkSite’s support...
Summary: ...Fellowes Case Study. Case Study “By enabling us to build brand portals that our retail partners can access themselves, Interwoven MediaBin is helping us strengthen our retailer relationships and build competitive advantage.” Brad Hillebrand, manager of enterprise technology Industry Consumer manufacturing...
Summary: ...on structured information,” says Brian Stuart, a Linklaters IT consultant. Accuracy is also essential for a conflicts-checking application. Linklaters takes advantage of a number of intelligent retrieval options in IDOL K2 to provide superior relevance. For example, IDOL K2’s parametric selection...
Summary: ...Callaway Case Study - Retail eCommerce. IDOL K2 also helps shoppers at www.callawaygolfpreowned.com find what they mean with advanced spelling and thesaurus tools that can effectively interpret a query—even if it is misspelled or doesn’t link to items in the catalog. For example, when a shopper looks...
Summary: ...Content Anytime, Anywhere In the past, mobile productivity for Krieg DeVault’s professionals meant carrying banker’s boxes full of paper files from place to place, and collaboration across distance relied heavily on e-mail attachments. “Our electronic matter file has saved our attorneys from having...
Summary: ...caused email overload, undermined centralized management, and increased risk Benefits of Using Interwoven ■ Remote access and caching capabilities enable professionals to benefit from centralized firm knowledge while avoiding excessive latency ■ Automated profi ling improves search and navigation...
Summary: ...built an automated forms processing system using Cardiff® TeleForm®. When implemented, all forms will be faxed to a service bureau with a “never busy” 800 number. The faxes will be immediately identified as Red Cross forms and sent elec- tronically to a processing center in Tulsa, Okla. There, the...
Summary: ...Type of Application Professional services intranet Autonomy Solution IDOL K2 infrastructure Functionality Classification Repository Interfacing Conceptual Retrieval Languages English German IT Professional Services Intranet M K ? ? ?? P r i n t e d i n C a n a d a . Autonomy Inc. One Market, Spear Tower,...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...costs incurred by downloading a document over the WAN every time it is requested. Deep integration with remote monitoring and management tools enable a system administrator to easily track and analyze cache performance remotely and to tune the cache for optimum performance. APIs enable administrators...
Summary: ...Key Benefits • Automatically creates consistent, objective and accurate taxonomies • Offers support for detailed manual interaction and maintenance • Automatically adapts to changing use of language • Offers highly configurable administrative options • Delivers instant visibility of all information...
Summary: ...important, and Autonomy’s Non-Quantum Indexing technology is unique in that it does not alter the last modified timestamp. This feature is an intrinsic part of the IDOL platform and does not require hardware modification, and ALH users can confidently rely on the solution to respond to any legal or...
Summary: ...marketers are forced to either rely on outdated segmentation techniques that they know are imperfect and too broadly defined in order to keep the segments manageable, or turn to “black box” systems to handle ad and campaign targeting. These black box systems, however, leave the marketer without an...
Summary: ...assets, recently added assets or “brand standards” designated by an administrator to be seen by everyone or based on system, group or user profile. Collections provide the proper level of security for ensuring that only the appropriate eyes can view and modify a collection. Actions - Seamless Integrated...
Summary: ...experience to each customer by aut-o matically analyzing the meaning behind interactions and matching them with the relevant content that they seek without any manual tagging. IDOL automatically tags all content and visitor information, ensuring that dynamic experiences are accurate and relevant. As a...
Summary: ...their interest by selecting products or aspects of a topic that they find intriguing and ignoring those they find less appealing. IDOL’s unique ability to merge ideas and alter context in accordance with any content present in the custom box enables users to benefit from highly targeted content that...
Summary: ...the ability to offer a true hybrid solution. Search, Analyze & Find All Responsive Content Powered by IDOL, Investigator & ECA gives unprecedented visibility into a case and relevant ESI with the ability to search all data sources and file types, ensuring FRCP compliance. Legal professionals can then...
Summary: ...or search behavior. By doing this, taxonomies are generated instantly to organize content based on the categories and subgroups that match the specifc interests and needs of a visitor. Clustering Visualization Some personalization technologies offer a black box approach, leaving marketers with no clear...
Summary: ...enabling users to cc the matter folder on outbound messages, or to forward messages to the folder. As with documents, profile information is automatically inherited from the folder, eliminating the need for manual data entry. Interwoven OffSite—Unparalleled Productivity for the Mobile Professional In...
Summary: ...opening the help system at the relevant help page. IDOL Retina administrators can choose to hide or show the help system. • Step-by-step guides to IDOL Retina functionality. • Full details on administration options. Mapped Security Autonomy's mapped security model provides an integrated security solution...
Summary: ...is under license. [AUT DAT] 18.06.07 Features Administrators of IDOL Answer have access to previous responses and any outstanding questions via a single intuitive interface. Using this interface, experts are able to add, modify and delete questions and answers and navigate through questions and answers...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...administrative rights to manage the Autonomy Portlets by setting parameters that determine the Portlets' setup (which servers the Portlets connect to and Portlet-specific settings). It provides administrators with a user-friendly way of modifying the parameters in the Portlet configuration file. • List...
Summary: ...are automatically removed from IDOL server, and modifications to files are reflected automatically. To control how files are imported from an internal location (for example, from a computer on your network), the administrator needs to configure File System Fetch which, for example, can be installed as...
Summary: ...with control buttons and status information. • JRun 4 • Tomcat 5 • Resin 2.1.1 • ServletExec 4.2 • WebSphere 5 • WebLogic 6.1 Technical Brief 㼀 Editing & Configuration From time to time the administrator may decide to alter the features and functionality of the Autonomy installation. Whether...
Summary: ...etc. • Boolean restrictions across multiple metadata fields • Support of sorting by relevance and/or arbitrary numbers of metadata fields • Full weighting of metadata to weight individual keywords, special metadata fields or entire documents more or less than others • AFTER - similar to NEAR,...
Summary: ...pruning process, an especially valuable capability in eDiscovery cases. Users can manipulate the configuration file and create special fields and values, as well as perform real-time operations on the extracted text during data ingestion. Connector for SharePoint 2007 configuration options include: • Indexing...
Summary: ...crucial maintenance, administration, control and monitoring functionality of the Intelligent Data Operating Layer (IDOL). DiSH delivers a unified way to communicate with all Autonomy services such as Connectors, DIH, DAH, etc. from a centralized location. Remote Administration Autonomy Systems are used...
Summary: ...Builder™ is the toolkit that enables you to add Autonomy's unique functionality to your products faster, better, and more efficiently and gain critical competitive advantage. The Autonomy Application Builder™ consists of a series of application programming interfaces (API's) that have been modularised...
Summary: ...policy hub to enforce governance control across distributed networks and servers. EAS Leads to Large Savings in Cost Flexible deployment EAS combines the ability to archive for compliance, litigation readiness and mailbox management with the ability to support on-site, hosted and hybrid storage options....
Summary: ...on a Domino Server or Notes Client for new documents to index into Autonomy IDOL server™. It can keep the Notes databases and IDOL server in sync so that deleted files are automatically removed from IDOL server and moved, modified or renamed file references are updated. Requirements Platforms Supported:...
Summary: ...Catalan Cherokee Chinese (simplified) Chinese (traditional) Croatian Czech Danish Dhivehi (Thaana) Dutch English Esperanto Estonian Ethiopic Faroese Finnish French Frisian Gaelic Galician Georgian German Greek Greenlandic Gujarati Hausa Hebrew Hindi Hungarian Icelandic Indonesian Italian Japanese Kannada...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...to a defined position within a result set in response to a given query or input. If a user queries for “yellow Prius,” the administrator can define a rule to return the same set of results as a query for “gold Prius,” with a link to the advantages of hybrid cars being the first on the returned...
Summary: ...with categorized results and suggested searches. Autonomy’s combination of conceptual and keyword search eliminates much of the relevance tuning required (though the option remains if the administrator so desires) while retrieving the most accurate results. How do I search all enterprise content from...
Summary: ...The concepts in a document can be linked automatically to those in another file. They can also be linked to related concepts within video or voice mail. Hyperlinks are generated in real-time at the moment a document is viewed, removing the need for any manual intervention and ensuring they are constantly...
Summary: ...Administrators assign an RM policy to each folder in the repository according to its business purpose; as content items are placed in it, they automatically inherit the associated RM metadata. From the user’s perspective, policy assignment becomes transparent and effortless. Simply by fling a document,...
Summary: ...new category, change an existing field or add a new value to a validated list for a given user community, an administrator can make this modification quickly and easily—or the owner of the relevant workspace space can simply apply the term within the workspace. The modified metadata instantly becomes...
Summary: ...capabilities to promote ‘gold standard’ documents to the top of a result list. Additionally IUS provides reporting tools that helps IT, KM or practice support teams to understand what users are looking for. These reports provide a valuable feedback loop and enable administrators to tune the result...
Summary: ...introduced line of sneakers has been promoted with a superherothemed campaign including TV ads, online video, and a promotional comic book included in the box.
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Summary: ...interaction allowed the customer to achieve that objective. Use the information you receive from analytics and surveys to continuously tune and modify your self-service processes to your customers’ advantage. The Bottom Line Web self-service adoption depends heavily on delivering the right customer...
Summary: ...In this example, where the desired option is “can I”, Virage’s speech technologies employ intelligent probabilistic language modeling to understand the context of what is being said and in this way select the appropriate option “can I”. Virage’s audio recognition functionality includes: • Speaker...
Summary: ...submittal and secure routing of public and county employment applications filed from the municipality’s website to the appropriate hiring manager for review. Cardiff’s AutoMerge Publisher feature was used to support the need to submit su-p porting paper-based attachments with an online application....
Summary: ...structures, business users need a simple yet flexible way to manage security policies for team members and documents while avoiding administrative delays and bottlenecks. Meeting these challenges takes more than just modifying existing security models. It requires a new approach, built from the ground...
Summary: ...Autonomy XML White Paper 20031003. www.autonomy.com White Paper XML XML White Paper Table of contents 1 Introduction 2 2 XML 2 2.1 History 2 2.2 Technology 3 3 Limitations 4 3.1 Manual processes 4 3.2 Idea distancing 5 3.3 Specificity 5 3.4 Interoperability of tagging 5 3.5 The increasing use of XML in...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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