The success of social networking technologies in the consumer space has generated high expectations for social methods in the enterprise context. Indeed, enterprises that have opted for so-called "socialware" have found that the enthusiasm for information creation it engenders, as well as its ability to connect disparate members of the enterprise community, can yield genuine results. However, it would be imprudent to believe that the imperfections tolerated by consumers are acceptable in the enterprise.
Disorganized
The ability of social methods, such as user-defined tags, to generate masses of information is not matched by a capacity to organize it effectively. While these tools achieve adequate results on the Web, within the enterprise this form of classification is too wild and unpredictable to deliver a stable and accessible taxonomy.
Partisan
User-generated content and manual tags are subjective and idiosyncratic which allows users to further their own ends at the expense of accurate and reliable information. It creates the opportunity for internal political tussles, turf wars, and bullying or harassment on the wiki battlefield. Tag spamming, where people who want undue attention label their information inaccurately in order to generate interest, is also a significant problem.
Insecure
The granting of editing access to a large number of employees on internal wikis invites greater potential for security breaches. Inappropriate wiki use can not only exacerbate problems of version control, but can also disrupt useful resources already in existence and even spread damaging or libelous information, exposing the enterprise to litigation.
Quality Control Issues
User-generated content is of tremendous value in the consumer space where a variety of opinions are equally qualified. However, trying to privilege expert analysis over submissions from amateur enthusiasts who volunteer information beyond their expertise, is highly problematic but essential in the enterprise.
Indolence
Social methods are manually intensive by definition. Poor adoption results in incomplete and inadequate resources, that also need to be maintained manually as the context of information changes.
Autonomy's Approach
Ultimately, the enterprise has much to gain from a combination of social methods and the automatic approach. The IDOL platform incorporates a range of unique functions to automate and enhance social networking tools, automatically generating comprehensive user profiles, recommending appropriate tags and generating hyperlinks to related material. Autonomy can also monitor the evolution of content to alert management to vandalism and automatically repair damaged articles. At every stage, authorized administrators are able to modify entries and settings by a comprehensive range of parameters, delivering full control. In short, Autonomy's holistic approach provides all the benefits of social methods, but also negates the pitfalls of intensive maintenance and user bias.
Summary: ...ZANTAZ and Boehringer Ingelheim Leading Pharmaceutical Prescribes Archiving to Cure Email Growth.. The only effective way to cope with the demand for space was to keep adding more Exchange Servers and then redistributing mailboxes. ZANTAZ and Leading Boehringer Pharmaceutical Prescribes Archiving Ingelheimto...
Summary: ...paperless information management simplifies governance and reduces risk n Work papers and other documents including e-mails and scanned files are organized by Client and Engagement, and are accessible firm-wide anywhere at anytime n The ongoing elimination of paper storage has freed enough office space...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...business knowledge is trapped in PST files, unable to be shared throughout the organization. Exchange Public Folders were intended to provide longer term storage for email content, but in practice, exacerbated Exchange space management and are being phased out. Content in Exchanged Public Folders presents...
Summary: ...article, but also on the particular tagging etiquette that has developed within the wiki. Furthermore, Autonomy Interwoven can be used to confront the danger of wiki vandalism by automatically monitoring individuals’ modifications of content and “healing” damaged content. The wiki environment also...
Summary: ...core technology provides deep video indexing, automatically extracting information from within the video file itself rather than relying on frequently subjective, incomplete and unreliable userdefined metatags. The result is a much richer index and an enhanced ability to search and retrieve relevant information,...
Summary: ...add bumpers and trailers, and re-ingest as new asset Video indexing Automatically extracts information from within the video file itself rather than relying on frequently subjective, incomplete and unreliable user-defined meta-tags Meaning based search methods Searches for assets based on metadata (manual...
Summary: ...it has become essential for organizations to consistently implement information policies for finding, holding and disposing of content in a timely manner. Designed for increased content management and collaboration, MOSS only addresses the "productivity" stages of the information lifecycle, with inadequate...
Summary: ...Workspace collaboration tools that are overly reliant on manual input prove inadequate since users searching manually are limited to the terms they already know exist, and to the few experts who are willing or able to maintain an ongoing record of their expertise. Consequently, tools like wikis only succeed...
Summary: ...as they invent them, making the solution a sound investment for the future. In the Enterprise Employees who lack the right information make poor decisions and duplicate effort, which results in increased costs and can expose the enterprise to undue risk. Without real-time updates mobile executives can...
Summary: ...Autonomy Interwoven Directed Navigation Product Brief. More importantly, visitors can easily merge multiple facets together to adjust their search criteria via drag and drop. There is no administrative involvement required to re-order, combine or remove facets during a search. For instance, if a search...
Summary: ...tracking, scheduling, and managing records media of all types. When integrated with iManage WorkSite, Autonomy iManage’s marketleading document and e-mail management system, the solution addresses the entire governance lifecycle with a platform customized to the firm’s own guidelines without disrupting...
Summary: ...need—at a fraction of the time it took previously. This on-the-job agent assistance also provides a host of softer benefits. Agents feel more empowered because they can now resolve problematic inquiries with less reliance on Tier 2 support. When agents are better informed, call handling times are significantly...
Summary: ...they deploy can make sense of the many linguistic issues that are prevalent in user-generated content. For example: consumers use different words to the say the same thing, and nowhere is this more problematic than in the blogosphere where the language is more conversational, rife with familiar expressions,...
Summary: ...policies. This efficient and cost effective process is systemized, repeatable, defensible and eliminates the need to rely on manual processes. A Unique Approach for Laptops & Desktops The duty to preserve potentially relevant electronically stored information (ESI) is particularly problematic for data...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...or without recursion) • Filtering of content based on file extensions and dates • Filtering based on field name/ value pairs using wildcards, negation and case-(in)sensitivity • HTML rendering of various data formats • Batch processing • Import parameters compatible with any other Autonomy indexing...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...likelihood of security breaches, and even the possibility of internal political battles being fought on the wiki battlefield. Inappropriate wiki use can not only exacerbate problems of version control, but can also disrupt useful resources already in existence and even spread damaging or libellous information....
Summary: ...80% reduction in storage demand. As a result, organizations benefi t from signifi cant savings in space. The quantity and size of email is growing rapidly and with email space requirements reduced, organizations will in turn reduce the cost of enterprise storage overall. In addition to data compression,...
Summary: ...An Optimized Security Model for Collaborative Document Management. Just as full containment enables the creation of a secure workspace whose contents can’t be accessed by unauthorized users, the exact same mechanism is used to isolate a user within this space, making the content and information that...
Summary: ...afterwards. In order to avoid this situation, companies increasingly rely on metadata—information that describes each item managed—as the primary means by which to identify and classify the content in a repository. But metadata is not a magic bullet; unless implemented effectively, a metadata model...
Summary: ...fuzzy search, relational and intersected taxonomy-based search, predictive spelling, stemming and synonym expansion, thesaurus query, search clustering, query-by-example, BIAS and many more. One example of an IDOL operator that is not offered in standard database search is BIAS, which allows the user...
Summary: ...Autonomy Interwoven portal integration solution provides best-in-class content management capabilities that enable business users to: Inject persuasive content into the portal ■ ■ by more easily creating and updating content on portal-driven sites without going through IT. Exposing content managed...
Summary: ...be applied to the archives to achieve different objectives. While not all-inclusive, some examples are given based on the stated objectives. 9 www.ZANTAZ.com o A rule can be set up to locate messages containing content deemed inappropriate by the Human Resources department, with the results of the task...
Summary: ...and e-mails came into use, they were printed out and filed by hand on an ad hoc basis, depending on their perceived importance at the time. As long as the volume of such electronic content remained limited, the drawbacks of this method—the potential loss of valuable content, the expanded storage space...
Summary: ...ZANTAZ EAS FOR EXCHANGE Using Archiving to Ease Exchange Server 2007 Migration. This eases the administration of security significantly. ZANTAZ EAS for Exchange 9 ELIMINATING PST FILES PST files are notoriously problematic. If you are already using PST files, you will be familiar with the many problems...
Summary: ...the addresses may be out of date or inaccurate. Custo-m ers are reluctant to provide email addresses because of the prevalence of spam. The more significant problem is that about 30 percent of the public does not have Internet access – a large number and a major source of bias. People who have (and...
Summary: ...are not integrated. Challenges with Manual Processes Many systems rely on manual efforts that are not scalable and cannot handle the ESI explosion. While one solution is to throw more bodies at the problem, this only exacerbates the issue of siloed systems and persons not communicating with each other....
Summary: ...Like many large organizations, the evolution in the volume and number of content-centric processes within Sun had resulted in divisional, departmental, and individual silos. Lurking within each silo were the inevitable hazards of mismanaged content resources: • Organic, disorganized growth resulting...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
There do not seem to be any press releases related to this page in 2010 at the moment, please visit the news section on www.autonomy.com for the latest news.
Related Case Studies
