The OneBox model was designed to deliver a range of specialized results through a single search box. When the user submits a search query, the OneBox engine passes the terms to a number of third party subsystems, each one focusing on a particular information niche, such as a particular database or file system, for example. It then displays the results from the various subsystems alongside its own search results. This means that even for a query as specific as a product code, the user need only type into one search box. Behind the scenes the search engine will pass the query to a subsystem provided by the manufacturer, and then deliver the resulting information itself. In theory, this saves the user time and effort but there are important disadvantages to this approach that should be considered.
Information Overload
OneBox is actually a somewhat unsophisticated approach that aims to circumvent some of the problems associated with keyword search. Since the engine has no way of knowing the conceptual origin of the search query, it systematically processes the terms through every possible information context available to it in the hope that one of them will correspond to the context of the search query. Consequently, this approach risks overloading the underlying repositories with queries going to each individual subsystem when only one conceptual query would have been necessary. This represents a significant obstacle to scalability in the context of a global enterprise solution.
Inaccurate Results
Additionally, each of the third party subsystems use a different scoring algorithm to determine the relevance of results. This means that in identifying the result that is most relevant to the query, the search engine receives conflicting reports from each of the subsystems. Unfortunately, for this reason OneBox cannot be relied upon to yield the most accurate result every time.
Autonomy's Approach
In contrast, Autonomy uses conceptual retrieval technology to identify the correct result based on the context supplied by the user. Due to its unique meaning-based approach, the IDOL Server is able to deliver comprehensive search over each of the underlying repositories with better accuracy and reliability than can be achieved through their own intrinsic search capabilities. It searches throughout the entire index to identify the search terms in the desired context, without impeding the performance of the underlying repositories whatsoever. If the user has a specific reason to process the query through a third party subsystem, Autonomy is able to offer Automatic Query Federation (AQF) technology. This module federates the query to a system it has identified as the correct specialist, based on its conceptual understanding of the query. For example, if a user enters a shipment tracking number, IDOL recognizes from the form of the query that the shipping company will be most likely to return the correct result, and only federates the query to that system. In this way, unlike the OneBox approach, IDOL avoids bombarding all of the systems with the same query, and simply selects the most likely one to return the specialist result.
Summary: ...is under license. [AUT GO] 08.0 9.05 source of the truth. By taking the information that originates from SAP and applying K2 to it, we are able to deliver the complex search requirements that our business team and our conflicts team require.” IDOL K2’s ability to effectively manage structured alongside...
Summary: ...www.thenewsmarket.com “IDOL literally gives us an 18-24 month lead on anyone coming into our market.” —Steven Schwartz, The News Market where video means business 1 Next Generation Implementations: The Future of Enterprise Search webin, arNov. 15, 2006, (http://campaign.autonomy.com/cicwebinar?...
Summary: ...British Sky Broadcasting Case Study. This is matched by the improvement in the rating for resolving queries: a key indicator that has also improved by 5 percent since launch. Marked improvements are also evident in other ratings that are increasingly important to customers. For example, the ability of...
Summary: ...called days after the initial interaction, are less likely to participate and, if they do, they are less likely to accurately rate the service of that specifc interaction. In both instances, this type of survey results in a small sample size and inaccurate results. The contact center faced two key challenges:...
Summary: ...the task. This distributes load evenly, ensuring that response time never suffers because one server is sitting idle while others are overloaded. The Benefits By returning relevant results quickly and easily, and allowing customers to drill down to the desired product, Autonomy has helped GSA Advantage!...
Summary: ...retrieve growing volumes of data easily. The entire solution can store more than 1.5 terabytes of data per year. “Should we acquire a significant new customer base or increase the retention requirement for data, the storage sub-system has the capability to expand without impacting site functionality...
Summary: ...downtime that results from customized and sometimes error-prone manual scripting. customer’s situation,” says Lindemann. “This is also important for retention; even if the customer only buys the original product, they’ll remember the others and be more likely to return in the future.” Together,...
Summary: ...the Value of Firm Expertise with Interwoven As a small frm with a big reputation, Korein Tillery leverages the best available legal technology to achieve results that larger frms envy. But that doesn’t mean simply buying tools for their own sake; says Attorney Aaron M. Zigler, “We make sure each technology...
Summary: ...was lost again within the system. The South Yorkshire Police needed a solution that could harness the wealth of information contained in HOLMES 2. It would need to be able to query all of the information in the system simultaneously, regardless of format or repository, including rich-media such as audio...
Summary: ...A third database supports departments including marketing, finance, and administration. “Each database is designed to suit the specific filing requirements of its users, allowing us to use the solution flexibly to address a broad spectrum of needs.” Enhancing Productivity “We can see a strong return...
Summary: ...and drop e-mails and attachments dir within WorkSite, for easy search and access alongside other documents— Collaboration for competitive advantage WorkSite’s Web integration has made it simple for Wolf Block can collaborate securely with clients around complete matt senior applications specialist....
Summary: ...Hayes Davis Bonino Ellingson McLay & Scott Case Study. The ability to do a full-text across all of our past work product in a matter of seconds means that we don’t have to reinvent the wheel each time—we use it often,” says Ellingson. Integrated e-mail management boosts productivity The essential...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...from results • Fast query speeds Federation • Search criteria can be pre-processed and results post-processed in nearly any way imaginable • Intelligently selects the specialist most likely to return a query result, avoiding the need to bombard multiple systems with the same query • Automatically...
Summary: ...transformations and transcoding on the fly, avoiding the undesirable situation of storing all potential formats of a video or image. Original assets can be stored, allowing, for example, remote salespeople to retrieve and download a video in a desktopfriendly format for a sales presentation. This means...
Summary: ...they were looking for within three clicks despite using the generic search query, “bolts” when looking for a specifc “binding screw.” The conceptual understanding of the query, products, associated content, context and other information dramatically improved the experience, resulting in a new,...
Summary: ...Autonomy Investigator & ECA’s exclusive automatic query guidance automatically suggests conceptually related search terms based on the initial query. This is especially helpful during discovery when the reviewer searches for one term and the engine is able to return a list of additional potentially...
Summary: ...or other means which require prior knowledge of cases and exceptions such as is the case here with geographic information. Going Beyond Legacy Technologies While legacy technologies will likely continue to serve as the predominant stores for structured information, the methods for analyzing this businesscritical...
Summary: ...verification against user, group and role level entitlement and advanced user authentication, including the facility for an administrator to disable a remote Active Folder if authentication is not received, for example, in the case of a stolen or lost laptop. Advanced Search and Retrieval Built on the...
Summary: ...IDOL Answer Product Brief. IDOL Answer Introduction Email has become the lifeblood of business. With more and more organizations offering their services on the Internet, finding effective ways to handle the spiraling volume of enquiries submitted online each day is increasingly important. For example,...
Summary: ...what most vendors actually do is something far different, they find all documents containing a specific set of keywords. Vital information that may be relevant to a case will likely be missed if it does not contain the specific keyword that is queried. Without techology that moves beyond keyword searches,...
Summary: ...the data and engages the user in conversation during the search and review process. It anticipates the user’s actions by clustering the returned files into conceptual buckets, thereby shortcutting the manual sampling process and providing visibility into the type of data that was returned. For instance,...
Summary: ...decision making. In reality, many organizations are finding that it is overly ambitious to move an entire process online. As a result, paper-based stages become an obstacle that can neither be eliminated nor seamlessly incorporated. But this is a real strength of Autonomy. Using Autonomy, faxed, emailed,...
Summary: ...Autonomy Interwoven - Social Media Analysis Product Brief. Generating a multifaceted conceptual profile of each user based on concepts and pattern analysis of click-through and submission means they represent a very current understanding of the users’ interests, with no need for explicit input of any...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...policies. • The connector can be used to update a group server with group membership information from SharePoint. Before a user per forms a query the group server is used to determine group membership. This means security trimmed results can be returned quickly and efficiently. Scalability Following...
Summary: ...on a combination of Information Theory and Bayesian methods to automatically weight and rank the document returns by statistical relevance. Automatic Conceptual Summarization Autonomy’s Document Management solution can also return a summary of information which contains the document’s most salient...
Summary: ...IDOL 7 Server Technical Brief. Competing standards, varied and numerous sub-systems and differing policies all vie with each other in an environment marked by heterogeneous networks and underlying hardware. Providing security at isolated points within this complex environment does not answer the challenge....
Summary: ...therefore does not require any form of language dependent parsing, dictionaries or translation modules. Treating words as abstract symbols of meaning allows Autonomy's technology to derive understanding through the context in which symbols occur rather than a rigid definition of grammar. Slang and other...
Summary: ...file plan management, and execution of retention and disposition policy. Deep auditing and reporting ensure the integrity of archived records regardless of the point of origin. Autonomy EAS Search Autonomy EAS Search enables end users to search all managed content using IDOL’s conceptual, keyword and...
Summary: ...retention enabling users to find information that they didn’t know existed, based on relevance to the original article in any data format • Remove the need to carry out manual tagging and categorization of content • Stop information overload – by allowing the user to identify relevant content...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Autonomy White Paper: Enterprise Search - Addressing Security and Entitlement Issues. One-box means one-target for corporate espionage. In the face of this problem, without document-level security, businesses have no choice but to avoid indexing sensitive content, making quick and reliable access for...
Summary: ...search criteria to be pre-processed and results post-processed in nearly any way imaginable. • Intelligently selects the specialist most likely to return a query result, avoiding the need to bombard multiple sources with the same query. • Automatically merges results from different search engines...
Summary: ...order to operate in multiple languages and encodings. As has been discussed so far, this requirement applies both to the architecture of the technology (for example, through the use of UTF-8) and to the underlying algorithm itself (in the case of Autonomy, intrinsically language independent). Above and...
Summary: ...the design is simply not scalable as it requires a communication with the original repository for every single potential search result. In the average enterprise, that may mean cross-checking 10,000 results in order to return a results set of merely 10. Similar to the issues surrounding federation, unmapped...
Summary: ...messages. This category of information doubles every three months. The overload can be acerbated by implementing Web 2.0 approaches into enterprise information infrastructures. Giving employees more ways to create information will likely mean that they create more of it!
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Summary: ...the latter makes more sense, which serves to illustrate why tagging approaches lead to search results that are organized under broad and bland labels that begin to obfuscate the underlying context of the content itself. Dynamic classification approaches infer the tags are automatically generated and so...
Summary: ...are seen in the results. This provides tremendous benefit to the end user, allowing the user to skip the cumbersome step of defining all of these variations in the original query. Following the same example as before, results based on the query of “finance option” could return results such as “financing...
Summary: ...and support for over 1000 file formats (including rich media) to ensure FRCPcompliant search Forensically sound indexing that indexes all file content and preserves the integrity of metadata High-performing retrieval engine that searches all files in its entirety to return the most complete set of results...
Summary: ...support for over 1000 file formats (including rich media) to ensure FRCPcompliant search Forensically sound indexing that indexes all file content and preserves the integrity of metadata High-performing retrieval engine that searches all files in its entirety to return the most complete set of results...
Summary: ...and precise your application will be. However, the more tags you have means the more subjective choices your taggers will have to make and therefore the more inaccurate your application will ultimately be.
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Summary: ...who might “not know what they don’t know”), this exposed navigation presents users with full context to guide them quickly to the information they need. For example, an HR staffer in need of a Code of Conduct policy could simply turn to the “Policies” section of the directory and visually navigate...
Summary: ...Autonomy K2 Roadmap. In addition, security map is updated as soon as permissions change in the underlying repository. This means the security is never out of date. Mapped Security respects third-party security entitlements without caching or last-minute, query time checks against the native repository....
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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