Customer Relationship Management

Autonomy's CRM solutions are provided by the Autonomy etalk division

Contact Center and Audio Archiving

Most enterprises now record customer interactions for regulatory or quality purposes, making the contact center a primary source of enterprise data. However, contact center information has traditionally been viewed as a difficult-to-obtain asset within the enterprise, causing many businesses to miss out on valuable insight into marketing, sales, product development and operations.

Autonomy etalk goes beyond traditional approaches to customer interaction analysis to deliver the Intelligent Contact Center, enabling the business to leverage customer intelligence in critical decision-making processes. Comprised of solutions for multi-channel interaction analysis, real-time support, contact center performance, and enterprise compliance management, the Intelligent Contact center enables the business to derive meaning from contact center information and extend customer intelligence across the enterprise. The Intelligent Contact Center further enables business managers to understand what customers are saying and effectively respond to specific issues that impact customer satisfaction and security, enterprise risk and liability, and corporate strategy.

To read more, please visit www.etalk.com.