With the explosion of enterprise information, employees today often find themselves wasting precious time retrieving information, and even having to duplicate the work of others when relevant results are not returned. This is the kind of inefficiency that cannot be ignored by organizations who strive for ongoing success.
Autonomy offers organizations a uniquely powerful knowledge management solution, designed to help companies gain competitive advantage by automatically leveraging the knowledge base of individual employees, exploiting late-breaking industry developments and 'mining' unstructured information for insight, regardless of the format or source. Autonomy's knowledge management solution was developed to help companies bypass some of the cultural barriers to knowledge management. Autonomy recognizes that it is unrealistic to expect employees to spend a lot of time categorizing or tagging documents that others might find useful, or filling out elaborate questionnaires identifying their areas of expertise. Thus, organizations need a solution to make these processes automatic, so that effective knowledge management becomes almost a byproduct of normal business functions.
Powered by IDOL, Autonomy's knowledge management solution automates the categorization, cross-referencing, hyperlinking and presentation of information
This automation virtually eliminates the need for manual labor in the process
Automatically summarize content and recommend related articles and documents via hypertext links
Create newsfeeds which automatically monitor news developments and inform individual employees of items relevant to their specific job and interests
Understand all information in over 1,000 different file formats, including audio and video, stored in over 400 repositories and in any language
To make each employee's knowledge base accessible to others, Autonomy technology uses a profiling system that works in two ways. Employees can explicitly declare their interests, perhaps as part of an appraisal process, or through implicit profiling, which can automatically identify an employee's area of expertise based on their regular research and the documents and emails they work with on a daily process. Profiling enables people, as well as documents, to be suggested when looking for information or as part of a daily working routine. This helps facilitate the creation of virtual workgroups, encourages communication, knowledge sharing and collaboration, whilst also reducing the duplication of effort.
Key elements of Autonomy's knowledge management platform include:
Personalization
In most organizations, employees have highly specific and specialized areas of interest that extend far beyond the definitions that could be explained by simple keywords. Autonomy can accurately link people and information in context, in real-time, using concepts identified from explicit profiling in natural language, (as well as from keyword and Boolean operators where users prefer to use these methods). Autonomy's refine by example capabilities mean that employees need not conduct a traditional search for information, but can simply ask to see content similar to that which they are looking at. Another complementary approach to this is the implicit profiling of user behavior, such as consumption and sharing of information, which adds greater insight into each user's activities and interests and provides a powerful way to deliver highly pertinent, relevant content.
Expertise Networks - Location of Experts and Communities of Practice
A simple, easy to use interface enables users to find experts based on their explicitly defined skill set, as well as their implicit expertise profile. The combination of these two approaches powers the highlighting of areas that employees are considered experts, making them easy to locate, and thereby decreasing time and effort wasted searching.
Collaboration Networks
Autonomy technology can automatically recommend employees with similar users in the community, detailing synergies between people, fostering collaboration and decreasing the likelihood of duplication of effort. This is a critical functionality for multinational organizations, where employees might be working on diverse projects that actually leverage highly similar principles.
Autonomy's technology helps organizations maximise not only on their information, but also their knowledge assets and workforce. Tacit knowledge is often a company's biggest value, yet capturing and ensuring its capitalization and the collaboration of employees, especially across a global organisation, can be a big challenge. Autonomy helps companies share and optimise these valuable assets, in a user friendly, engaging way.
Information is the lifeblood of organizations and leveraging it to improve employees' knowledge and skill base is essential for achieving optimal productivity levels. Today, many organizations are becoming aware that they hold a huge amount of relevant information spread across their data repositories, yet are unable to get that information to the right people. This challenge becomes even greater in global multicultural organizations, where relevant content is often contained in different languages and distributed across multiple locations. Thus, employees often find themselves deluged by a mass of data, constantly reinventing the wheel in order to progress.
Autonomy's IDOL can help organizations harness the knowledge and expertise held by their employees by providing a highly robust and scalable environment that can help educate them while on the job. Autonomy's infrastructure software negates the need for either a physical library or for additional people to catalog a virtual one. Autonomy's intuitive approach, analyzing patterns and identifying concepts within information, enables speed and accuracy of information retrieval, which cuts hassle, reduces frustration and can rapidly become habit forming among users.
Autonomy's technology can aggregate and deliver content from corporate applications, legacy information systems, as well as major external news and research websites
The software analyzes text, audio and video sources to generate training documents that are automatically linked to related product support materials and technology briefs from other libraries
The technology is also able to understand knowledge gaps and proactively suggest areas for increased learning
Autonomy's technology can power an e-learning system to provide the critical link between business strategy and an individual's job role
No need to reinvent successful e-learning processes, Autonomy's technology is mapped onto the employees' preferred way of working
In essence, Autonomy's technology can provide a fundamental e-learning solution to organizations that allows them to bridge the gaps in corporate knowledge and enhance employee's performance and training by giving employees personalized and complete access to the information and tools they need to do their jobs effectively, whilst supporting them in their continual education and career progression.
Forthcoming Events for Knowledge Management & Collaboration
Summary: ...wasting an average of 30 minutes a day retrieving information, while 60 percent were spending an hour or more duplicating the work of others. This is the kind of inefficiency that cannot be ignored. And so began a three-month trial, which would encompass a highly detailed qualitative study costing over...
Summary: ...chose to add on further functionality including advanced Collaboration and Expertise Networks to increase and enhance knowledge sharing. Using IDOL technology to understand what users view and create, in conjunction with stated areas of expertise, Ernst & Young can build implicit and explicit profiles...
Summary: ...results into clusters thus giving KLA employees a bird's eye view of data in the organization and allowing them to spot hot trends and topics • Automatic Hyperlinking feature suggests pertinent documents that are contextually linked to the original text thus ensuring that professionals have complete...
Summary: ...Search retrieves documents which are thematically similar even if they don't feature the keywords used in the original query thus moving beyond traditional approaches which depend heavily on grammatical structure or specific vocabulary. • IDOL's unique AQG refines search results into clusters thus giving...
Summary: ...KT Case Study. Case Study Industry Legal Challenges ■ Documents stored on shared folders impeded collaboration internally and with co-counsel ■ The lack of support for knowledge management led to duplication of effort ■ As a small fi rm handling major cases, the firm needed to maximize and leverage...
Summary: ...geographically dispersed lawyers to enable them to find the right information quickly and easily across all of the firm’s data repositories and systems • Leverage the implicit and tacit knowledge that was residing in the WorkSite system, the firm’s repository for all client/matter related documents...
Summary: ...Electronic Matter Files Gallagher Sharp has long relied on Interwoven WorkSite as a defnitive platform for leveraging information assets and maximizing staff productivity. Says Associate Mark Turner, “Interwoven WorkSite keeps us from having to reinvent the wheel all the time. We simply look in the...
Summary: ...hosted on more than 200 web servers. The university had no branding standards so its sites did not have a consistent look and feel. With no central management, websites often contained duplicated, out-of-date, and inaccurate information. Content was internally focused rather than audience-driven. Selecting...
Summary: ...are important to the research, education and outreach missions of a university. Handling the administration of these grants in an accurate, timely and professional way is therefore of paramount importance. At ISU, the Office of Sponsored Programs Administration (OSPA) is tasked with the crucial job of...
Summary: ...to maintain a high level of control over the patient data that is collected during a clinical trial, thus bringing quality products to market efficiently. The Challenge Bringing a new prescription medication to market is a formidable task, especially in the field of oncology, which often deals with very...
Summary: ...Accountants (CA). However they did not believe that this was enough and made a positive commitment to changing the typical relationship that often exists between client and accountant. By adding value to their businesses in a tangible and measurable way thus providing a service that clients truly appreciate....
Summary: ...Archiving and data protection | IT case study | Bon-Ton Stores | HP. The servers can then process current email faster—the job they were designed to perform. HP Integrated Archive Platform also identifies duplicate emails, removes the extra copies from the archive and creates pointers to the originals,...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Enterprise Data Capture (EDC), the process of identification of content can be automated, leveraging automatic categorization using the power of IDOL. Through duplicate and near duplicate identification, storage costs are minimized. The asynchronous transfer to the Autonomy compliance store in background...
Summary: ...Enterprise Data Capture (EDC), the process of identification of content can be automated, leveraging automatic categorization using the power of IDOL. Through duplicate and near duplicate identification, storage costs are minimized. The asynchronous transfer to the Autonomy compliance store in background...
Summary: ...Agents • Community • Profile • Expertise • Similar People • Retrieval • Channels Agents Autonomy’s Agent Portlet allows individual users to create their own personalized interest agents, using natural language, keywords, Boolean expressions or simply examples. These agents monitor all incoming...
Summary: ...and knowledge stores • Scalability– Grow libraries into the petabytes, while delivering centralized access to practice teams located anywhere across the globe Collaborate Across All Boundaries Autonomy WorkSite organizes information into Workspaces that serve as virtual file folders for all content...
Summary: ...Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Expertise Locator The profiling technology facilitates the recognition of highly focused experts (sorted by location, department, availability) within the community and reduces the duplication of effort through teamwork. Administrator Interface...
Summary: ...understands individuals’ interests based on their browsing, content consumption and content contribution. Generating a multifaceted conceptual profile of each user based on both explicit (agents) and implicit profiles (click-through and submission), IDOL forms a very current understanding of users’...
Summary: ...of each patient. In addition, Bayesian inference technology is an ideal fit for healthcare because it allows the medical community to contribute themselves and leverage insights from their colleagues – incorporating their vast knowledge and expertise in the same system. As the world’s leading provider...
Summary: ...With more than 30 years experience meeting complex education challenges worldwide, HP knows the art of training. This experience, coupled with unique insights into HP Software, positions HP to deliver a better training experience. For more information about these educational classes, visit www.hp.com/...
Summary: ...or random sampling without any distinction, Aungate Supervisor applies intelligent sampling profiles against a preserved data set according to communication direction, type and frequency. Further, these profiles can automatically exclude records that do not contain potentially damaging language or concepts....
Summary: ...Autonomy Virage Command and Control Product Brief. Anti-clustering – Halo collates and analyses related pieces of data, automatically detecting any anomalies in the system which might signify a threat. Profiling – Using implicit and explicit profiling techniques, Halo automatically creates an individual...
Summary: ...and maximize internal expertise. Traditional approaches to knowledge management have met with limited success because they have relied too heavily on user-defined metadata, user-selected taxonomy location and keyword search technologies which only return results if a search term explicitly appears in...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...suggest people of similar interest when a user performs a search. IDOL’s meaning-based approach applies across all SharePoint sites and even across languages, reducing duplicate effort and encouraging collaboration. • • • • • • • • 10 Autonomy’s Advanced Search and Scalability Solutions...
Summary: ...while minimizing cost and complexity. attorneys are often unable to fnd and re-use materials from similar past matters. Knowledge management suffers greatly, and duplication of effort becomes the norm as past work is recreated time and again. The silo content environment described earlier requires attorneys...
Summary: ...analytics that cluster the results into conceptual buckets, the user is saved enormous amounts of valuable time needlessly culling through unimportant documents. Instead of reviewing and conceptually categorizing the content themselves, he/she can concentrate his/her efforts into reviewing and analyzing...
Summary: ...profiles (agents) and implicit profiles (click-through and submission), the feature creates a very current understanding of user interests without the need for any explicit input on their part. Profiling facilitates and speeds up surveillance operations as it enables vital intelligence to be delivered...
Summary: ...that it would be possible to extract meaning just by matching keywords. To illustrate why this is incorrect, consider the job of a compliance officer at a large investment bank who is responsible for Ford. If he were only to look for the keyword “ford,” it would return every instance where that word...
Summary: ...resources as well as user resources. One might think that it would be easier to restore a lost mailbox using PSTs but constant file corruption, along with difficulty getting access and completing backups, makes the job of restoring lost or damaged email messages a nightmare. The inability of administrators...
Summary: ...Understanding the Essentials of Multivariable Testing - White Paper. Other variables such as source of visit (where a visitor came from) might need more care. First, the data might not always be available, or accurate. Second, there are so many possible sources that including all of them in the analysis...
Summary: ...should the organisation be shown not to be able to comply with a legal request • Efficiencies gained through better working practices as a result of easier access to information, reduction in duplicated effort, more accurate information, and the ability to share information within departments, between...
Summary: ...for many generations, is riddled with obvious drawbacks, especially when team members are geographically dispersed. Maintaining a separate set of paper files in each firm location requires extensive duplication of effort and introduces the possibility of version control problems and other errors. With...
Summary: ...However, SharePoint natively stores all binaries within SQL Server, which places a two gigabyte limit on any individual file. Despite the advances in compression technology, video and audio files are still notoriously large in size, often exceeding the two gigabyte restriction. Moreover, as is often the...
Summary: ...in-boxes are deleted, thus erasing vital traces of their work in progress as well as their historical activities. While the term “e-mail management” is often mistakenly applied to archiving only, there are really several key functions that together comprise a complete e-mail management solution, as...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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