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Customer Liaison | | | Technical Support Contacts | | | Autonomy Consulting Services |
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Technical Support Contacts
Some support services are also available through Autonomy's regional offices. For more information please contact your Autonomy salesperson, or call one of the Hotline numbers listed below.
Our customer support site is located at https://customers.autonomy.com/
USA, Canada and Latin American Support
Autonomy's IDOL and Virage Products:
E-mail: support@us.autonomy.com
Autonomy's K2, VDK, KeyView and Ultraseek Products:
E-mail: tech-support@autonomy.com
IDOL Support Hotline: +1 877 333 7744
Support Hotline: +1 877 483 7489
USA Direct Line: +1 403 294 1107
Canada Direct Line: 403 294 1107
Hours: 7:00am to 6:00pm MST (GMT-7) (or leave voice mail)
European & Worldwide Support
E-mail Support: tsp-europe@autonomy.com
TOLL FREE (UK only): +44 (0) 8000 282858
TOLL FREE (UK, Netherlands, Germany, Spain and France): (00) 800 4837 4890
Hours: 9.00 am to 5.00 pm (GMT+1) (or leave voice mail)
Autonomy Japan Support
Telephone: +81 3 5251 8564
E-mail: tsp-europe@autonomy.com
The business hours for the center are from 9am to 6pm JST
Autonomy Interwoven Products Technical Support, Asia-Pacific
Singapore: Tel: +65 62200488
North China: Tel: 10800 650 0136
South China: Tel: 10800 265 0136
Hong Kong: Tel: 800 90 1053
Taiwan: Tel: 0080 65 1510
Australia: Tel: 1800 129 157
New Zealand: Tel: 0800 44 1532
India: Tel: 000 800 650 1202
Korea: Tel: 00308 651 1400
Japan (Tokyo Office): Tel: +81 3 5251 8555
E-mail: apacsupport@interwoven.com
Autonomy Cardiff Technical Support
Autonomy Etalk Technical Support
Autonomy Interwoven North & South America Support
Telephone: +1 866-ask-iwov (+1 866 275 4968)
E-Mail: support@interwoven.com
Autonomy Interwoven Europe & Worldwide Support
Toll-Free Telephone: 00800 46837968
Direct Line (Standard Support): +44 (0) 2071045990
Direct Line (Premium Support): +44 (0) 2071045991
E-mail: eurosupport@interwoven.com
Autonomy iManage North & South America Support
Toll-Free Telephone: +1 866 275 4968
Telephone: +1 312 346 6465
E-mail: worksite-support@interwoven.com
Monday through Friday, between 8:00 a.m. - 6:00 p.m. CST
Autonomy iManage Europe & Worldwide Support
Toll-Free Telephone: 00800 46837968
Telephone: +44 (0) 2071045990
Monday through Friday, between 8:00 a.m. - 6:00 p.m. WET/WEDT
Autonomy Digital (Formerly Iron Mountain Digital) Support
Technical Support
Toll Free: 855-288-6778 Option 1
Toll: 1-214-981-1976 Option 1
eDiscovery Support
Toll: 888-457-9545
Digital Archive Support
(Digital Record Center for Compliant Messaging , Virtual File Store, Total Email Management Suite)
Toll Free: 855-288-6778 Options 1, 7, 3
Toll: 1-214-981-1976 Options 1, 7, 3
NearPoint Support
Toll Free: 855-288-6778 Options 1, 6
Toll: 1-214-981-1976 Options 1, 6
From France: 0800-91-2326
From Germany: 0800-180-3960
From the UK: 0808-234-1591 or 0800-051-9084
From New Zealand: 0800-448911
From Singapore: 800-110-1689
From Australia: 1-800-01-7279
LiveVault Support
Toll Free: 855-288-6778 Options 1, 7, 1
Toll: 1-214-981-1976 Options 1, 7, 1
International: +49 6102 882 88 56
Connected Backup Support
Toll Free: 855-288-6778 Options 1, 7, 2
Toll: 1-214-981-1976 Options 1, 7, 2
International: +49 6102 882 88 55
Digital Archive Support (Digital Record)
Toll Free: 855-288-6778 Options 1, 7, 3
Toll: 1-214-981-1976 Options 1, 7, 3
Autonomy Meridio Worldwide Support
Autonomy Zantaz Technical Support
For EAS requests, please contact (617) 850 4705 option 1 or eas-support@zantaz.com
For EAS Supervisor requests, please contact (617) 850 4705 option 1 or supervisor-support@zantaz.com
For Introspect requests, please contact (617) 850 4705 option 2 or introspectsupport@autonomy.com
For Digital Safe requests, please contact (617) 850 4705, option 3 or support@zantaz.com
For First Archive requests, please contact (617) 850 4705, option 4 or fa-support@zantaz.com
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Customer Liaison | | | Technical Support Contacts | | | Autonomy Consulting Services |
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