IDOL Echo is a module created by Autonomy to allow fully auditable and accountable monitoring of information use. Echo detection enables the enterprise to forensically account, track and trace each piece of data that enters, leaves, is born or dies within the organization. Be it a telephone call, a voicemail, an email, an attachment, an instant message, a document or a video, Echo can understand the data and then follow it through the organization. Through understanding, Echo can report on who or what the asset has influenced. Echo will audit the entire lifecycle from creation to archiving and eventually deletion, across format change and transmission between individuals and repositories. Echo builds upon IDOL's ability to listen, read and watch all forms of data and then follow the complete lifecycle of every digital asset within the enterprise from inception to destruction.
The ripple effect of an idea can be measured as it jumps from mail to phone conversation to document. Even if that jump contains an 'air gap', Echo can trace the concept. For example, person A receives a call from person B who then relays it out of ear shot in the parking lot to person C who then hotmails these ideas to person D. Echo can then be asked "who has heard this?" In addition, Echo can report where an author lacks influence or how a community has behaved.
With Echo it is now possible to protect against the breaching of 'Chinese walls' or from IPR strong boxes within an enterprise not on the basis of crude electronic permissions but on the human flow of ideas that cannot be regulated at the water cooler. The influence of individuals or programs can be measured across electronic boundaries. The repetition of confidences or the evolution of a concept can be detected, stopped or encouraged in real-time.
Summary: ...site but in a controlled and measurable way,” says Alex Murray, Manager, Group Online Business at GAME. “Things live and die on a retail site on whether they drive sales.” GAME had never tried multivariable testing (MVT) before. It had previously looked at A/B testing but without achieving any satisfactory...
Summary: ...tests have shown that Website optimization through Interwoven Optimost delivers measurable results of a substantial magnitude—not just marginal or incremental bumps—and that we should do it whenever we can,” says Shlauter. “This will definitely influence the way we do business moving forward.”...
Summary: ...and we had file rooms spread across multiple offices. There were ad hoc file locations, too, that made managing and finding information a challenge. People would commandeer a closet in an office and make it a file room.” As a stop-gap measure, Bromwell focused on incremental automation, such as tracking...
Summary: ...and we had fle rooms spread across multiple offces. There were ad hoc fle locations, too, that made managing and fnding information a challenge. People would commandeer a closet in an offce and make it a fle room.” As a stop-gap measure, Bromwell focused on incremental automation, such as tracking the...
Summary: ...own quirky methods of searching their own e-mails, or just made their secretaries search for it with no idea where it might be, or whether it might have been deleted. It was a huge waste of time and resources.” Winthrop & Weinstine Winthrop & Weinstine Stops E-mail Ov Industry Legal Services Implementation...
Summary: ...Cardiff Case Study; American Express. Now we can easily save every survey, which expands our ability to go back and ask new questions about the data. And because of the retrieval capabilities, we have also eliminated the separate process of keying comments into the FoxPro database, which alone saves approximately...
Summary: ...making sure the functional things they want to do with the integrations are working,” Johnson says. Overall, Pacific Life has been very impressed with how aligned Microsoft and Meridio are in their approach to helping the company succeed. “We are confident we will get quick turnaround time on all...
Summary: ...Cardiff Case Study, Arrowhead Credit Union. “Most importantly, data is captured more accurately with Cardiff, while any indexing errors are detected and corrected sooner.” The Benefits of Cardiff Using Cardiff Intelligent Documents, Arrowhead achieved a variety of cost-saving and productivity benefits...
Summary: ...ongoing agent coaching and is shared with Ecolab’s international associates. The call library tool was recommended and implemented by Lee. Ecolab doesn’t plan to stop there to enhance contact center performance.
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Summary: ...says Marren. “We’ve stepped up the pace of testing in recent months. Improving the value we drive to our users and clients is a journey that doesn’t stop, and as we continue to evolve and bring in new content types, there’s always room to go back and re-test to make sure we’re improving and...
Summary: ...DVR), Roku is a leading innovator of easy-to-use digital media products for consumers. The company’s best known product, the Roku digital video player, is the #1 rated streaming device for watching Netflix® movies and more instantly on TVs. Like many online retailers, Roku’s business goal is to increase...
Summary: ...use the software since they were already comfortable with Microsoft Exchange; the EAS system is transparent to the end user. But for the IT department and compliance offi cer, the difference is measurable. The IT department has taken control of information retention and eliminated concerns of deleted...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...not on the basis of crude electronic permissions, but on the human flow of ideas that cannot be regulated at the water cooler. The influence of individuals or programs can be measured across electronic boundaries. The repetition of confidences or the evolution of a concept can be detected, stopped or...
Summary: ...of information use. The Echo module enables the enterprise to forensically account, track and trace each piece of data that enters, leaves, is born or dies within the organization. Echo follows a file’s path and history and can report on who or what the asset has influenced. It can not only follow a...
Summary: ...access to information on topic X. Communication is traced at every step thus enabling your organization to detect the exact moment at which the policy was abused and the employees involved in that violation. Idol Echo traces the correspondence as it evolves rather than merely focusing on the final result...
Summary: ...into a centralized repository with the advanced search capabilities of Autonomy's IDOL Server for easy and accurate retrieval, ensuring metadata is preserved and document authenticity is maintained. This process is fully auditable and preserves the data in a forensically sound manner to maintain chain-of-custody....
Summary: ...If ACID considers that the media is likely to be a pirate copy the user will have the possibility to withdraw the content or wait for a full copyright analysis. This acknowledgment of a potential breach of copyright serves both as a deterrent and as an informative tool for unaware users to stop piracy...
Summary: ...of Business Sourcebook” (COBS) increasingly include rich media such as voicemail from universal messaging systems and recorded turret calls, this capability has become critically important. Lastly, the solution is fully auditable, capable of creating up-to-the minute reports and trend analysis that...
Summary: ...a new product launch over a protracted period of time, for example, the technology can measure the success of its launch activities and determine whether or not even a highly specific product improvement is needed. This helps not only to protect the company’s brand and reputation but actually influences...
Summary: ...entities: Administration Eduction offers a high degree of customization and flexibility allowing administrators to configure the module based on specific business objectives. For example, in whole-word mode, all entity matches begin and end at a word boundary. In sub-string mode, an entity can begin and...
Summary: ...Autonomy Interwoven Web Content Archiving & Compliance. Patented web versioning capabilities within TeamSite enable businesses to capture v-er sions or snapshots of web content delivered to website visitors at exact points in time. TeamSite provides a full, auditable trail, allowing users to view the...
Summary: ...are gaining increased attention from the courts and regulators. Audio files relevant to eDiscovery include voicemail and call recordings from phone systems. Like the US, the FSA in the UK requires the recording and retention of relevant telephone conversations or electronic communications subject to COBS...
Summary: ...processes within the automated workflow. Mobile Information Processing Autonomy enhances the daily productivity of busy executives and decision makers with a range of capabilities that ensure business doesn’t stop when people are on the move. These mobile capabilities include the ability for mobile...
Summary: ...Autonomy Introspect. Accelerated and Auditable eDiscovery With Introspect, high-performance collection of content and associated metadata, including checking security access rights, is performed using a legally defensible and auditable process that does not alter or damage the data in any way. The audit...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...of information use. ECHO detection enables the enterprise to forensically account, track and trace each piece of data that enters, leaves, is born or dies within the organization. Be it a telephone call, a voicemail, an email, an attachment, an instant message, a document or a video, ECHO can understand...
Summary: ...Fully controlled indexing process • Direct indexing and indexing over socket • Metadata indexing • Discarding of specified metadata before indexing • Optional file deletion after indexing • Optional detection and deletion of duplicate documents • Optional automatic expiry of documents • Language...
Summary: ...of entire SharePoint farm, or a subset • Indexing for every version of a list item or document or latest published version only • Autonomy Records Manager Smart Shortcut indexing • Incremental fetching indexes only the content that has been added, updated or deleted based on the SharePoint Change...
Summary: ...Autonomy Enterprise Archive Solution. EAS’s advanced rich media capabilities allow for the intelligent archiving of such files as VoIP, voicemail and video conferences for legal preparedness. Analysis of audio traditionally entails a labor and time intensive process with teams of investigators listening...
Summary: ...retention enabling users to find information that they didn’t know existed, based on relevance to the original article in any data format • Remove the need to carry out manual tagging and categorization of content • Stop information overload – by allowing the user to identify relevant content...
Summary: ...Fetch connecto r Aggregating file File System Fetch communicates automatically with a IDOL server™, and once both IDOL server™ and File System Fetch have been installed and configured appropriately, the administrator can leave File System Fetch running continually. Every time new files are added to...
Summary: ...Autonomy Service Dashboard 0605. ? Administer multiple Distributed Service Handler (DiSH) modules and the child services that they control ? Start, stop and pause services ? Configure services ?Create schedules to automatically perform servicing actions such as generating statistical reports ?Automatically...
Summary: ...from any remote location: DiSH Features DiSH provides the following key features: ? Multiple Application Control - Send service commands to multiple Autonomy applications in order to control their operation and monitor their performance. Also start, stop and pause third party applications that run on...
Summary: ...of the server with IDOL Server automatically. • restoring deleted folders and documents Users have the facility to restore deleted folders and documents. When the user selects the refresh option, all folders and documents that have been deleted are displayed. In turn the user can navigate to the folder...
Summary: ...aggregates emails and email attachments from POP3 mail servers to index into Autonomy IDOL server™. It can keep the POP3 mail server and IDOL server in sync so that deleted files are automatically removed from IDOL server. Requirements Platforms Supported: Microsoft Windows NT 4, Windows 2000 UNIX Note...
Summary: ...Service Handler test functionality • Common Code Base • Call back definitions • Schedule jobs independently of each other • Batch Processing • Configurable multiple database polling • Synchronized security to allow accurate reflection of entitlements • Save/Delete fetched files after index...
Summary: ...on a Domino Server or Notes Client for new documents to index into Autonomy IDOL server™. It can keep the Notes databases and IDOL server in sync so that deleted files are automatically removed from IDOL server and moved, modified or renamed file references are updated. Requirements Platforms Supported:...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...accountable information monitor. ECHO’s capabilities enable the organization to account, track, and trace every piece of data that enters, leaves, is created or deleted in the enterprise. ECHO -fol lows the data throughout its lifecycle in the enterprise, including format changes and transmissions,...
Summary: ...destruction of evidence can cause people to go to jail and pay huge fines. So the idea of being able to delete e-mails after you have been put on notice can cost the company a lot of money and can be destructive. Lawyers are now asking for e-mail correspondence, including deleted e-mails. If, in discovery,...
Summary: ...level of control is exerted over the information generated from within their walls. 1 What Is Web 2.0 - Design Patterns and Business Models for the Next Generation of Software, by Tim O’Reilly 2005 5 Autonomy and Web 2.0 Bridling the Beast Since inception, Autonomy has been focused on changing the way...
Summary: ...Post-Call Customer Satisfaction Measurement White Paper. etalk White Paper Post-Call Customer Satisfaction Measurement Dick Bucci, Associate Consultant, The PELORUS Group Post Customer Satisfaction Measurement Post-Call Customer Satisfaction Measurement Dick Bucci, Associate Consultant, The PELORUS...
Summary: ...for customer data privacy and require compliance from all corporations that handle particular types of information. However, despite these regulations, 285 million data records were breached in 2008 alone. “When your customers ask you for proof that their personal data is secure, how will you respond?...
Summary: ...available for analysis. System Boundaries & Structural Risks There are “natural” boundaries between risk management systems–including security measures, language, content type, regulations and job functions. Mergers, acquisitions and point solutions invariably generate pockets of isolated data,...
Summary: ...Autonomy Technology Overview. give me results for products > $100K, cost < $15K, company name starting with “B”), wildcard, exact phrase, proximity, fuzzy search, relational and intersected taxonomy-based search, predictive spelling, stemming and synonym expansion, thesaurus query, search clustering,...
Summary: ...does not index all critical content due to its lack of connector support. Even fundamental document types like PDF require a third party connector before they will be indexed. • It enhances per formance through “jump out” (process used to achieve per formance by stopping search when a set number...
Summary: ...representative with bad manners may indicate problems with the company for which he works. Take notes during the meeting of things you liked, things you didn’t like, things that were unclear, features you require that weren’t covered, etc. When the presentation is over, ask all your questions. Be...
Summary: ...archive certainly results in a significant reduction in overall storage requirements, but the enormous and growing volume of electronically stored information cannot be addressed through those measures alone. Even without duplicates, the volume of information that is being stored over long periods of...
Summary: ...place to ensure that, if there is a need to put a litigation hold on the destruction of e-mails, all company employees comply as quickly as possible. Simply sending out an e-mail to 20,000 employees asking them to stop the destruction of e-mails for a set period of time does not ensure that every employee...
Summary: ...RM will leave any conflicts checking process incomplete, and leave the possibility of cracks in internal ethical walls. Disposition also becomes haphazard; too many records are maintained, all potentially discoverable. Because it encompasses all forms of content, Contextual RM closes the gaps in conflicts...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
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