Expertise Management
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Autonomy eliminates duplicated effort and increases productivity through the recognition of highly focused experts within your knowledge community. |
- Know your experts
- Eliminate duplicated effort
- Increase productivity
Employees in large-scale geographically dispersed offices typically have a limited view of what others are doing and who is best to address problems they encounter. Furthermore, losing sight of the knowledge community weakens the entire business process, leading to duplication of effort and an overall reduction in productivity levels.
Expertise Management is facilitated through:
Automatic Profiling
Enables users to conceptually search for experts using natural language queries. Results can be filtered based on the experts' explicit profile, implicit profile or combined profile.
Free-Text Expertise Assignment
Users also have the further ability to proactively define their own expertise using natural language. The concepts identified are updated within the users' own profile and further contributes towards finding the right expert in that organization.
Location-Based Experts
Combing a conceptual search for experts with location-based information can also be additionally biased using attributes such as geographic location, department, availability etc.
Keyword Expertise Assignment
In addition Autonomy also leverages any metadata that has been assigned to experts either by themselves or driven by the administrator. For example, legacy collaboration systems enable users to explicitly confirm they are experts in "Java" or "XML" etc. by simply confirming this keyword attribute. In combination with Autonomy's ability to integrate with legacy systems, users are able to perform expert retrieval using keyword attributes assigned.
Through automatically tracking every employee's expertise profile and allowing real-time matching of interests and documents to these profiles, Autonomy can automatically put employees in touch with the experts required to solve their problem. Collaboration is initialized.
Examples:
Corporate:Employees in geographically dispersed offices typically have a limited view of what others are doing and who is best to address problems they encounter. Through automatically tracking every employee's expertise profile and allowing real-time matching of interests and documents to these profiles, Autonomy can automatically put employees in touch with the experts required to solve their problem. |
Media:Journalists typically need to engage in lengthy research before releasing information publicly. Using expertise identification the journalist can identify other users within the organizations that have had experience in this particular subject area pertinent to the article, thus reducing time to air. |
Benefits:
- Enables organizations to clearly understand the knowledge community
- Promotes collaboration
- Reduces duplication of effort
- Improves productivity
- Reduces overheads
