AUTONOMY CONTACT CENTER SOLUTION RECEIVES 2012 SERVICE LEADERS AWARD FROM CRM MAGAZINE
Autonomy Solution Recognized for High Customer Satisfaction, Depth of Functionality, and Robust Search Capability
Cambridge, England and SAN FRANCISCO - June 13, 2012 - Autonomy, an HP Company , today announced that it has won the CRM magazine's 2012 Service Leaders Award for Contact Center Search.
Autonomy was chosen as the winner based on various criteria, including analyst ratings for customer satisfaction, depth of functionality and services, company direction, and overall revenue.
According to CRM magazine, "the emergence of social media has highlighted the importance of connecting with customers via their preferred interaction channels. It also underscores the importance of integrating customer service and support channels for better customer insight and more personalized support, a predominant theme in the 2012 Service Leader awards."
"The 2012 Service Leaders are at the forefront of the latest development in the customer care market because they practice what they preach—the importance of listening and responding to their customers," said David Myron, editorial director of CRM magazine. "Autonomy has proven its superior technology capabilities, which will undoubtedly improve the bottom line for its worldwide customers."
Powered by the Autonomy Intelligent Data Operating Layer (IDOL), the Autonomy Contact Center Management Solution includes Autonomy Qfiniti, Autonomy Explore, and Autonomy Social Media Analytics. These products leverage advanced statistical analysis and pattern-matching to extract meaning and understanding from every interaction with customers, including phone call recordings, emails, chats, texts, social networks and video.
With a full spectrum of recording, monitoring, analysis and management capabilities, the Autonomy Contact Center Management solution enables businesses to successfully develop strategies that focus on customer intelligence, performance optimization, customer satisfaction and loyalty, and risk and compliance management.
"Autonomy enables organizations to benefit from a single meaning-based platform that meets all of their customer-interaction needs, from audio compliance and governance to interaction analysis," said Andrew Joiner, chief executive officer, Autonomy Promote, Multichannel Technology. "Autonomy provides global organizations with a clear competitive advantage by understanding the meaning of all of their customers' interactions data from contact centers, the web, mobile, social networks and storefront."
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com/, or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
About Autonomy
Autonomy, an HP Company, is a global leader in software that processes human information, or unstructured data, including social media, email, video, audio, text and web pages, etc. Autonomy's powerful management and analytic tools for structured information together with its ability to extract meaning in real time from all forms of information, regardless of format, is a unique tool for companies seeking to get the most out of their data. Autonomy's product portfolio helps power companies through enterprise search analytics, business process management and OEM operations. Autonomy also offers information governance solutions in areas such as eDiscovery, content management and compliance, as well as marketing solutions that help companies grow revenue, such as web content management, online marketing optimization and rich media management.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.
This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP's businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; assumptions related to pension and other post-retirement costs and retirement programs; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2012 and HP's other filings with the Securities and Exchange Commission, including HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements.
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