AUTONOMY RANKED THE TOP SOFTWARE VENDOR FOR CUSTOMER SUPPORT IN PRESTIGIOUS SURVEY
Cambridge, UK and SAN FRANCISCO - February 24, 2011 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that it has been ranked the top software vendor for customer support in the annual survey jointly conducted by the International Legal Technology Association (ILTA) and InsideLegal magazine. Autonomy received more "unsolicited mentions for providing exceptional customer support" than any other software vendor.
Autonomy offers industry-leading support to all of its customers, and delivers a full spectrum of installation support and professional services to meet each customer's unique business requirements. In addition, Autonomy has established a highly acclaimed Customer Liaison and Support Program (CLSP), designed to achieve an objective understanding of a customer's perceptions regarding the software and the service they receive. Customer feedback from this program is routed back to Autonomy Research & Development, professional services, as well as the company's senior management team.
"Autonomy is committed to continue providing the industry's most comprehensive technology offerings and the best customer service to enable our customers to improve their productivity, responsiveness and client satisfaction. This coveted accolade speaks to the value that Autonomy places on customer relationships and support across all of our markets," said Mike Lynch, CEO of Autonomy. "This represents further proof of the strength and quality of our customer support team that serve our more than 20,000 customers worldwide."
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. IDC recently recognized Autonomy as having the largest market share and fastest growth in the worldwide search and discovery market. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management, web content management, web optimization, rich media management and video and audio analysis.
Autonomy's customer base is comprised of more than 20,000 global companies, law firms and federal agencies including: AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Deutsche Bank, DLA Piper, Ericsson, FedEx, Ford, GlaxoSmithKline, Lloyds Banking Group, NASA, Nestlé, the New York Stock Exchange, Reuters, Shell, Tesco, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 400 companies OEM Autonomy technology, including Symantec, Citrix, HP, Novell, Oracle, Sybase and TIBCO. The company has offices worldwide. Please visit www.autonomy.com to find out more.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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