AUTONOMY EXTENDS MARKET-LEADING COMPLIANCE PLATFORM TO SOCIAL MEDIA
Autonomy Social Media Governance Allows Organizations to Meet New Regulatory Requirements for Social Media
FINRA ANNUAL CONFERENCE, BALTIMORE - May 26, 2010 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced the availability of Autonomy Social Media Governance, the industry's first solution designed to monitor, govern, and protect organizations across social media channels. Autonomy Social Media Governance extends Autonomy's market-leading supervision, policy, and compliance platform - used today by the world's leading corporations - to enable businesses to maintain compliance with new regulatory requirements for employees engaging on social media sites.
Rapid adoption of social media by employees, customers, advertisers, bloggers, and news organizations presents unique challenges to many organizations. Regulators recognize the influence and risks associated with these channels, and are starting to require organizations to actively monitor and govern employees' social media interactions. For instance, FINRA (The Financial Industry Regulatory Authority) recently issued FINRA Regulatory Notice 10-06, which requires member firms to supervise and archive content posted to social media for business purposes. The Food and Drug Administration (FDA), Federal Trade Commission (FTC), and the National Futures Association (NFA) are also developing rules associated with the use of social media.
New regulatory requirements around social media add to the already burdensome task of adhering to current law for organizations - which requires that corporations archive, set policy, and make discoverable many forms of electronic information, including email, audio, and video. Autonomy is the clear leader in information governance, with over ten years of experience in helping the world's leading organizations maintain compliance with the constantly evolving set of regulatory requirements, which span an increasingly diverse set of communications channels.
Social media represents an extremely important new channel for businesses to develop engaging and profitable relationships with their customers. However, it is not without its risks, and for a business to leverage social media legally and profitably, corporations need to establish a comprehensive strategy to govern social media interaction.
For instance, a business could face regulatory issues if a bank employee marketed or misrepresented the value of a potential investment on social networks. Likewise, if an employee defamed another fellow employee, or a client, on a social site, this could raise legal issues for the company. Also, a pharmaceutical company could run into litigation issues if an employee denigrated a product on a social site that the company is actively promoting with advertising on traditional channels.
Autonomy is uniquely positioned to provide a platform that enables organizations to take advantage of the power and business value of social networks, while also maintaining compliance. Autonomy's Meaning Based Computing platform recognizes concepts, patterns, and relationships in unstructured information. Autonomy applies this understanding - which is particularly important given the conversational form of communication on social networks - to its archiving, policy management, supervision, and analytics technologies. As a result, Autonomy Social Media Governance automatically identifies content and conversations on social networks that less sophisticated keyword search technology would miss, and enables a corporation to tie these insights directly into a company's existing compliance infrastructure.
This information can be stored in Autonomy Digital Safe, a massively scalable, hosted archive service that enables customers to outsource the storage and management of email messages, rich-media files, audio and video files, instant messages, and web content. Compliance officers, lawyers, and investigators can use Autonomy Social Media Governance, a comprehensive policy management and analytics application, to gain a real-time understanding of their compliance status. Autonomy Social Media Governance's intuitive and easy-to-use dashboards combine data from all customer-facing channels, including email, audio, video, IM, web content, as well as social media, giving businesses a comprehensive view of their compliance risks across all channels.
"Social media is now a vital way to communicate and engage with customers in a positive manner to grow your business," said George Tziahanas, Vice President of Compliance at Autonomy. "However, like every other customer-facing communication channel, regulated businesses need to govern, social media interactions pertaining to its company, products, or employees on social networks. Autonomy is the only company that can provide the necessary conceptual understanding of social network conversation, and tie it into an organization's existing compliance and governance infrastructure."
Autonomy Social Media Governance includes the following capabilities:
Connectors and aggregation of thousands of relevant news feeds, blogs, and social media sites. Autonomy Social Media Governance can monitor social media content from employees logged in through company networks, as well as identify discussion from users operating outside company networks.
Conceptual search of all aggregated content
Policy-based monitoring
Compliant archiving for regulated content
Advanced analytics such as clustering and visualization tools
Escalation and workflow management
Reporting and trend analysis
Executive dashboards
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. IDC recently recognized Autonomy as having the largest market share and fastest growth in the worldwide search and discovery market. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management, web content management, web optimization, rich media management and video and audio analysis.
Autonomy's customer base is comprised of more than 20,000 global companies, law firms and federal agencies including: AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler AG, Deutsche Bank, DLA Piper, Ericsson, FedEx, Ford, GlaxoSmithKline, Lloyds Banking Group, NASA, Nestlé, the New York Stock Exchange, Reuters, Shell, Tesco, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 400 companies OEM Autonomy technology, including Symantec, Citrix, HP, Novell, Oracle, Sybase and TIBCO. The company has offices worldwide. Please visit www.autonomy.com to find out more.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
Summary: ...Autonomy Case Study - ABN AMRO. POWER PROMOTE PROTECT Organization ABN AMRO www.abnamro.com Industry Banking & Finance Type of Application Global Compliance Platform Functionality Agents Alerting Categorization Collaboration & Expertise Networks, Channels Clustering Hyperlinking Extras Dish Dashboard...
Summary: ...Reviewed and produced ESI in its native format • Performed all phases of legally defensible eDiscovery About Autonomy Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. IDC recently recognized Autonomy...
Summary: ...must understand what is being said about their companies, competitors, clients and industries at all times. However, it is not enough to monitor and capture video clips, radio broadcasts, blog postings, and news articles twenty-four hours a day, 7 days a week. VMS needs to deliver this valuable market...
Summary: ...leaders must understand what is being said about their companies, competitors, clients and industries at all times. However, it is not enough to monitor and capture video clips, radio broadcasts, blog postings, and news articles twenty-four hours a day, 7 days a week. VMS needs to deliver this valuable...
Summary: ...The University of North Texas (UNT) Health Science Center Case Study. • Maximize staff time and control costs • Simplify compliance, and the ability to prove compliance, with the HIPAA, FDA and state regulations • Improve patient and student services. “Having the right files in the right place...
Summary: ...advertising media—television, radio and print ads refer customers to specially created web pages • Accelerated online lead-to-sales with integrated and brand compliant dealer sites “As Chrysler Group’s Internet marketing and advertising continues to expand, Web Content Management represents a...
Summary: ...of content and offers by understanding the intentions and profile of each customer. This Meaning Based Marketing approach produces the most engaging, timely and profitable customer experiences regardless of whether people interact with your organization by phone, Web, email, chat, or social networks....
Summary: ...to Information Key Competitive Differentiator Keeping its advisors apprised of accurate and current information is critical to maintaining Russell’s competitive edge. Unlike other investment firms that spend millions on advertising and marketing campaigns, Russell’s primary outlet for generating awareness...
Summary: ...through deployment to support. Roundarch’s projects range from HBO’s high-traffic consumer site to private banking portals to Tesla Motors’ touch-screen dashboard. But despite this diversity, all Roundarch projects reflect a common need to optimize the digital channel in highly competitive and complex...
Summary: ...required the capability to monitor and assess the relevance and impact of news within a timeframe that would enable its clients to effectively modify or adapt their businesses and marketing activities Precise needed to monitor the entire media spectrum, including newspapers, magazines, newswires, websites,...
Summary: ...and, if they do, they are less likely to accurately rate the service of that specific interaction. In both instances, this type of survey results in a small sample size and inaccurate results. The contact center faced two key challenges: managers required a more accurate way to measure service and an...
Summary: ...issues by creating three regional sites and 25 separate country variants, each leveraging the same look-and-feel and primary content. Unlike its intranet, Avaya’s marketing team owns, operates, and governs its external web presence. “Our brand and its presentation is Marketing’s priority,” said...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Regulatory Authority) issued FINRA Regulatory Notice 10-06 in January, 2010, which requires member firms to supervise and archive content posted to social media for business purposes. The Food and Drug Administration (FDA), Federal Trade Commission (FTC), and the National Futures Association (NFA) are...
Summary: ...Industry Regulatory Authority) Regulatory Notice 10-06, issued in January, 2010, requires member firms to supervise and archive content posted to social media sites. The Food and Drug Administration (FDA), Federal Trade Commission (FTC), and the National Futures Association (NFA) are also developing rules...
Summary: ...is particularly important given the conversational form of communication on social networks - to its archiving, policy management, supervision and analytics technologies. As a result, Autonomy Social Media Governance automatically identifies content and conversations on social networks that less sophisticated...
Summary: ...feedback from across all channels and touchpoints. Social Media Governance. Leverage social networks while maintaining compliance with emerging laws and regulations. www.autonomy.com Autonomy Inc, an HP Company One Market, Spear Tower, 19th Floor, San Francisco, CA 94105, USA Tel: +1 415 243 9955 Fax:...
Summary: ...access and collaboration, the broad availability of this information lends an unprecedented level of risk to both enterprise and client data. The increasingly diverse set of channel vehicles being used for customer and client communication— websites, blogs, email, chat, social networking sites, phone,...
Summary: ...of enterprise communications is a key focus of today’s regulators; particularly in the area of financial services where recent guidance has increased the scope and specificity of corporate monitoring procedures. Corporations who fail to properly supervise electronic communications face severe and damaging...
Summary: ...notably the unstructured portion that makes up approximately 85 percent of content today. In the modern enterprise, information is captured, monitored, and created in myriad forms: in databases, from websites, and in emails, audio, video, social networking, blogs, call-center conversations, CCTV footage,...
Summary: ...and policies that govern its existence. Our Solution Intelligent Documents and User Experience The best means to ensure user adherence and acceptance to policies and regulations regarding information is by allowing users to interact with information in ways that are natural to them while completely automating...
Summary: ...retention policy based on business value, regulatory requirement, relevance to a legal matter, or a combination of these criteria. Policies can be defined, monitored and enforced on a global basis to comply with country and jurisdictional-specific variants in retention policy, privacy laws and legal citations...
Summary: ...retention policy based on business value, regulatory requirement, relevance to a legal matter, or a combination of these criteria. Policies can be defined, monitored and enforced on a global basis to comply with country and jurisdictional-specific variants in retention policy, privacy laws and legal citations...
Summary: ...advantage. The burden on firms is more extensive than ever before and their immediate need for better content and risk management tools is increasingly pervasive. The key challenges facing law firms include: •M anaging risk in light of the exponential growth of content and increased government regulations...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...method works well since interactions from any device will be captured, since the governance application is talking directly to the social media site. Social Media and the Shifting Information Compliance Landscape 9 • Second, firms should consider using solutions that can monitor aggregated feeds of...
Summary: ...the meaning of the data, regardless of its format, and govern audio content (including chats, wikis and blogs), and social media interactions. Autonomy’s communications and interaction monitoring and policy tools have become the de facto standard among regulated industries, including large Wall Street...
Summary: ...Compliance After the Global Credit Crisis. The FSA in the United Kingdom recently passed a rule requiring that phone conversations that pertain to transactions (or potential transactions) be recorded and retained for a period of six months.39 Although no similar regulation has been proposed in the United...
Summary: ...Legal, Regulatory, and Risk Management Audio from trading floors, voicemails and employee interactions are frequently sought in legal investigations. This combined with tightened regulations such as the Federal Rules of Civil Procedure (FRCP) and Conduct of Business Sourcebook (COBS) 11.8 has put a spotlight...
Summary: ...to the site. Web Content Archiving and Compliance for the Modern Web 3 • Companies in the pharmaceutical industry are closely scrutinized by the Food and Drug Administration (FDA). In addition to traditional 21CFR Part 11 requirements, the industry has faced daunting class action cases based on clinical...
Summary: ...account closing. Verify recording processes, organize & index information, maintain indices for total retention period, & maintain audit trails. Supervise representatives’ activity including incoming & outgoing email, instant messages & web sites. Retain correspondence pertaining to investment banking...
Summary: ...can indeed support the process control requirements of Sarbanes-Oxley as they pertain to relatively static mainframe and client/server environments. However, they are unable to easily maintain a record of Website activity on a given date, especially when a browser-based application combines information...
Summary: ...Solutions For Regulatory Compliance Change and Release Management Processes ??Multiple rule sources (SEC, EU, FDA, Feds, etc.) ??Monitoring responsibilities associated with the regulations ??Ongoing responsibility for testing ??The perpetual nature of regulations Some of the best practices in achieving...
Summary: ...of their content can sufficiently support COBS 11.8 requirements. Legal and Supervision Implications Although COBS 11.8 only imposes an affirmative duty to record for firms operating in the United Kingdom, companies operating abroad, especially in the U.S, should consider the implications of this regulation....
Summary: ...all backup tapes are stored safely. The recent revisions to the Federal Rules of Civil Procedure detail how electronic documents (and electronically stored information, or metadata) need to be preserved and disclosed in discovery. Applicable state and federal laws and regulations may also require retention...
Summary: ...not a plant. Autonomy’s Advanced Search and Scalability Solutions for SharePoint 9 With IDOL Speech technology, customers can archive all telephony, including all recorded phone conversations, and effectively process and analyze that data for regulatory compliance, as well as risk management and quality...
Summary: ...a significant challenge for any organization, regardless of industry or regulatory profile. Content stores and communication channels have multiplied and user behaviors now include myriad mobile and social media interaction methods. These factors make it difficult to quantify and leverage the value of...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
