TOSHIBA AMERICA BUSINESS SOLUTIONS REVOLUTIONIZES ONLINE EXPERIENCE WITH AUTONOMY INTERWOVEN
World Leader in High Technology Products Delivers Dynamic and Engaging Online Experience to Dealers and Customers
Cambridge, UK, SAN FRANCISCO and Irvine, Calif. - Oct. 5, 2009 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that Toshiba America Business Solutions Inc. (TABS), an independent operating company of Toshiba Corporation, has implemented its Web Content Management solution to create a compelling online experience for dealers and customers on www.copiers.toshiba.com. TABS uses Autonomy Interwoven's easy-to-use solution to rapidly deliver dynamic content to its websites, including video, images, blogs, social media tools and online surveys. Autonomy Interwoven's TeamSite is the only content management solution that allows TABS to create, deliver, optimize and analyze its online content through one user-friendly interface.
"Our websites showcase our innovative products, services and support solutions to dealers and customers around the world," said Mark Mathews, president and COO, TABS. "Autonomy Interwoven's TeamSite has enabled us to more quickly deliver relevant content for effectively engaging with our dealers and customers online. This ultimately results in even greater customer service, communications, and overall business success."
TABS manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean.
Autonomy Interwoven TeamSite provides TABS with advanced multi-site management and content contribution capabilities. Powerful drag-and-drop assembly allows for efficient page management as well as intuitive, point-and-click page edit¬ing. In addition, the Autonomy solution provides page templates, out-of-the-box site functionality, and point-and-click navigation management, as well as tools to easily customize website layout, navigation, content, and functionality to meet the company's evolving needs. TeamSite also allows content updates to be made on one template and then extend to content on other company sites. This significantly improves employee productivity and website quality and consistency of content.
"TABS is a great example of how a leading international company is embracing our Meaning Based Marketing technology to strengthen its brand and grow its business," said Rafiq Mohammadi, CEO of Autonomy Interwoven. "We are pleased that TeamSite is helping www.copiers.toshiba.com to deliver a compelling online experience for its customers. We look forward to partnering with Toshiba Corporation to transform their online presence on a company-wide scale and extending Autonomy's meaning based marketing capabilities to the other Toshiba's web properties worldwide."
Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and TOPAC U.S.A., Inc., dba Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.
Named the most favored manufacturer ten times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the "Manufacturer of the Year" eight times by Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 "bold" (2008) and "agile" (2004) companies in the world.
TABS is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company and the world's 91st largest company in terms of sales. Ranked by Fortune magazine as the eighth Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2007 was approximately $76.6 billion.
For more information on Toshiba copiers, facsimiles, multifunction printing products, network controllers or toner products, or for a dealer in your area, call (800)-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com.
About Autonomy Interwoven
Autonomy Interwoven, the leader in web content management, leverages its unique meaning-based technology to deliver the most comprehensive suite of marketing optimization and customer interaction solutions. Our flagship products, TeamSite and Optimost, enable marketers to increase results by automatically delivering the right combination of content and offers by understanding the intentions and profile of each customer. This Meaning Based Marketing approach produces the most engaging, timely and profitable customer experiences regardless of whether people interact with your organization by phone, Web, email, chat, or social networks. Unlike legacy approaches that analyze historical trends, Autonomy Interwoven does not require tagging, enabling marketing and IT people to work on higher value activities.
Autonomy Interwoven powers the world's leading corporate websites, media and ecommerce sites with 9 of the top 10 global brands relying on Autonomy Interwoven to maximize their marketing and customer interactions. Autonomy's customer base is comprised of more than 20,000 organizations, including Adidas, Allstate, the American Medical Association, AT&T, Avaya, Bank of America, BT, Channel 4, Delta Air Lines, Discovery Communications, FedEx, Ford, Konica Minolta, Lenovo, McAfee, Qantas Airways, Schneider Electric, Shutterfly, Tesco and Virgin Mobile. Please visit www.autonomy.com/interwoven to learn more.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
Summary: ...more than 350 active dealers that sell our products. If they need Toshiba Toshiba Keeps Tabs on Dealers and ROI Toshiba Keeps Tabs on Dealers and ROI Toshiba America Business Solutions Inc. (TABS) is an independent division of Toshiba Corporation, the 5th largest electronics/electrical equipment company...
Summary: ...distribute Web content from TeamSite to any of Intermec’s global Web sites. In addition to ensuring that the code and content reflected in applications throughout the enterprise are accurate, secure, and easily synchronized across a tiered or distributed environment, OpenDeploy eliminates the costly...
Summary: ...both the speed and impact of its Website optimization cycle, Trusted ID turned to Autonomy’s Website Optimization Solution, powered by Autonomy Optimost. This solution helps companies execute real-time testing based on behavioral data to create a compelling, engaging, and relevant online experience...
Summary: ...on quality controlled orders in a timely manner to its customers, who comprise authorized dealers located throughout the United States, Canada, and Europe. The Solution Bruno collaborated with systems integrator MTM, Inc. and Scan America (both of Madison, Wisc.) to comply with these standards and regulations....
Summary: ...Chrysler Case Study. Chrysler Group Chrysler Group Drives Customer for a Smooth Sales Experience Interwoven TeamSite content management software ensures brand consistency, centralized control and faster, more effcient page production across Chrysler’s brand sites as well as for fnancial services and...
Summary: ...proprietary content management system from which response documents are automatically populated and printed for dispatch to clients. The Result Cardif Pinnacle has seen a number of benefits as a result. Cardiff’s TeleForm information capture solution gives Cardif Pinnacle better control of their processes....
Summary: ...bank in India. Solution Autonomy Optimost Website Optimisation solution, using multivariable testing (MVT). Test Subject The Money2India landing page, used by visitors who arrive after clicking on a banner or text advertisement. Results The six-week experiment was conducted across more than a dozen countries...
Summary: ...for special purposes. All are managed within TeamSite, with each site’s unique requirements controlled on a separate branch. Content elements are created once using TeamSite templates, re-used throughout the organization, and complemented by a shared functional platform of search, Web applications,...
Summary: ...Rogers Case Study. Case Study Industry Media & Communications Challenges ■ Single content platform manages 80 customer service, sales, and support channels, eliminating multiple homegrown systems ■ Interwoven TeamSite and OpenDeploy automate and accelerate content development and distribution ■ Patented...
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Summary: ...along with a broad distribution network, and dedicated marketing and support services. Ticket orders are received and fulfilled through operator-staffed contact centers in the United States and abroad, as well as through independent sales outlets, the ticketmaster.com website and related international...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...contribution and collaboration throughout the enterprise. Based on patented, awardwinning, tenth generation technology, TeamSite lets organizations manage content and experiences for any type of website or web application. Meaning Based Marketing with Autonomy TeamSite allows businesses to exploit Autonomy’s...
Summary: ...approach produces the most engaging, timely and profitable customer experiences regardless of whether people interact with your organization by phone, Web, email, chat, or social networks. Unlike legacy approaches that analyze historical trends, Autonomy Interwoven does not require tagging, enabling marketing...
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Summary: ...of content and offers by understanding the intentions and profile of each customer. This Meaning Based Marketing approach produces the most engaging, timely and profitable customer experiences regardless of whether people interact with your organization by phone, Web, email, chat, or social networks....
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Summary: ...for filing email and navigating the WorkSite hierarchy. • Download and view WorkSite documents and email using the iPhone native file viewing capabilities. • Create bookmarks to any folder or workspace and personalize the tab buttons based on your preferences. • Direct connection to the WorkSite...
Summary: ...Simple multivariable testing: individual single elements, such as offers, price points, images, or content • Full multivariable testing: any combination of elements, anywhere, including dynamic content and rich internet applications like AJAX and Flash with the ability to control interactions and other...
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Summary: ...even one disconnected from the network. It’s the same familiar environment as WorkSite. Browse the file hierarchy, view and modify documents, create new ones, and search repository content. On reconnection to the network, new and updated files automatically synchronize, with OffSite’s sophisticated...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
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Summary: ...text. Autonomy therefore provides the following features: Supported Languages Support for over 60 languages including: • Portuguese (incl. Brazil) • Romanian • Russian • Serbian •Slovak • Slovenian • Somali • Sorbian • Spanish (incl. South/Central America) • Swahili • Swedish • Tagalog...
Summary: ...read • Monitor users’ interests • Builds a profile of each user automatically • Displays users’ current interests • Automatic Hyperlinking & Summarization. Expertise The Expertise Locator Portlet allows users to find people who have been dealing with a specific subject by entering a brief...
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Summary: ...are to be fetched must be specified, together with the fields in that table which contain the content that is to be indexed into IDOL server™. Configuration files specify how tables are related to one another and template files define how that data is stored. Each Connector has a main table where each...
Summary: ...into IDOL server™. Configuration files specify how tables are related to one another and template files define how that data is stored. Each Connector has a main table where each row in this table represents a document in IDOL server™. Secondary tables contain additional information for each document....
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Summary: ...storage optimization, and manage in-place functionality. ControlPoint provides visibility into SharePoint information risk and uses a centralized policy hub to enforce governance control across distributed networks and servers. EAS Leads to Large Savings in Cost Flexible deployment EAS combines the ability...
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Summary: ...Also functions as a standalone Document Management solution ? Compatible with all common browsers ? Central document repository ? Access control (user, role, group) ? Read, Write or Control access levels ? Meta Data Support ? Backup/Restore ? Create/ Edit/ Delete Folders ? Locking of documents and folders...
Summary: ...servers to which the DAH sends action commands is independent of the DAH as they are architecturally unaware of it. Features Mirrored ACITM Action Command Distribution The DAH distributes ACI action commands in real-time to multiple identical IDOL servers. • ACI action distribution to identical IDOL...
Summary: ...The basic architecture requirements of an unstructured information infrastructure platform are as follows: Mapped Security Effective security requires document and intra-document access control against user, group and role level entitlement. But building secure applications in the enterprise software...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Group November 2006 For many industries, the U.S. market is essentially saturated. Hence, corporations are turning to emerging markets such as China, India, and Latin America for revenue expansion as well as increasing focus on existing European and Asia-Pacific operations. Hence, concentrating on the...
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Summary: ...most advanced content management software for an enterprise. TeamSite underpins a wide range of enterprise applications—from intranets and internal portals to public Websites, dealer portals and extranets—to enable businesses to manage their missioncritical information and gain competitive advantage....
Summary: ...contract management, and consolidate work product received from outside counsel. Corporate risk mitigation Managing risk requires having access to and control of information. Whether negotiating contracts, preparing for litigation or dealing with employee relations issues, corporate legal departments...
Summary: ...voices into the marketplace in ways large and small. Consumer contributions to Websites take five primary forms: ratings and reviews, social networking, tagging, editorial control, and collaborative publishing. 1. Ratings and reviews Consumers are smarter today and more apt to research the Web before...
Summary: ...can be scanned at any scanner, multifunction device or digital copier. This process can occur remotely or at a centralized location. The scanned images are placed in a network folder or at the local workstation where they are then picked up and processed by the TeleForm Reader. 2. TeleForm Reader—The...
Summary: ...about the complexities of styles and formatting, while marketers can maintain complete central control over the way copy appears through any online channel—including the ability to alter templates and have these changes applied automatically to all relevant MediaBin and TeamSite can be implemented separately...
Summary: ...products. Customer reviews and feedback—on your own site, on thirdparty blogs, other websites, call center conversations, and social networks—are analyzed for tone and content, enabling you to respond quickly to capitalize on successful products and marketing strategies (or move fast to limit the...
Summary: ...intuitive browsing experience for the visitor. Sentiment Analysis IDOL can discover, monitor, and analyze social media content on a company’s website as well as across 3rd party sites using its social media connectors. TeamSite’s sentiment analysis feature determines the tone, emotion, and meaning...
Summary: ...The Business Process Management Guide for Government. Cardiff LiquidOffice is now hosted on the County’s website to support paperless, online job application submittal and secure routing of public and county employment applications filed from the municipality’s website to the appropriate hiring manager...
Summary: ...Headlines You may consider testing the effectiveness of headers, such as descriptors or instructional copy. Sometimes even getting rid of instructions improves the effectiveness of the form. The reason may be because the copy is not clear, makes the form look cluttered, or loses the customer’s atten-...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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