AUTONOMY UNVEILS INDUSTRY'S FIRST INTERACTION CONTROL ELEMENT TO MEET GROWING COMPLIANCE AND BUSINESS OPTIMIZATION NEEDS
Automates Policy-Driven Capture, Tagging, Classification, and Compliance for Multi-Channel Interactions
Cambridge, UK and San Francisco, Calif. - March 3, 2009 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise today unveiled Autonomy Interaction Control Element (ICE), the industry's first solution to automate the policy-driven capture, classification, and real-time compliance for multi-channel customer interactions. By intelligently identifying relevant business activity, including traditional customer interactions, employee application usage and server events, and taking appropriate actions based on user-defined business policies, Autonomy ICE expands the enterprise's ability to govern and manage critical customer and business data. ICE delivers an unprecedented class of information that can be processed and analyzed using Autonomy's Meaning Based Computing technology, which understands the meaning of unstructured content, enabling organizations to maximize employee productivity, drive a higher level of business intelligence and more comprehensively enforce regulatory compliance.
"The advent of meaning-based technologies enables forward-thinking organizations to harness the true value of this traditionally untapped resource while at the same time mitigating the risks endemic to its proliferation," commented Andrew Joiner, CEO of Autonomy Customer Interaction Solutions. "Autonomy ICE is the only product of its kind that can dynamically monitor desktop activity such as CRM and helpdesk applications as well as live email and chat interactions, and take the appropriate action automatically and in real-time, whether it be masking credit card information for security purposes or attaching customer data to a recording."
Autonomy ICE enables business and compliance executives to establish customized policy events that target specific interactions important to the organization. By intelligently monitoring the end user's desktop activity and forming a conceptual understanding of the meaning of interactions, Autonomy ICE can automatically apply compliance and governance policies to enforce Payment Card Industry data security needs, retention and disposition policies, and legal holds. Autonomy ICE's intuitive tagging and classification capabilities provide unparalleled support for Autonomy's pan-enterprise search and litigation readiness technologies, streamlining processes such as eDiscovery and early case assessment.
Autonomy ICE offers unique benefits including:
Automatic synchronization of live interactions, whether they be voice, email, or chat, with corresponding desktop activity, ensuring only relevant interactions are captured, classified, and appropriately governed
Enterprise-class architecture that uses a centralized, scalable policy server to intelligently classify and manage interactions, irrespective of their format or language
Application independent solution that enables policies to be defined and identified in all CRM, helpdesk, email, chat, and browser-based applications, and 24/7 monitoring of all desktop and server events
PCI-compliant security, including masking or muting sensitive materials such as credit card information from the audio or screen recording; security can be applied for any industry, federal or internal policy or regulation
Please visit www.autonomy.com to find out more.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, is spearheading the meaning-based computing movement and was recently ranked by IDC as the clear market share leader in enterprise search with market share nearly double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base is comprised of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler AG, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide. Please visit www.autonomy.com for more information on Autonomy.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
Summary: ...an Even Better, More Personalised Experience Virgin Mobile continues to extend its use of the system to enhance its website. Initiatives on the horizon include integrating Autonomy Interwoven with a natural language search capability and deeper integration with the Virgin Mobile’s CRM system to deliver...
Summary: ...Voice Recognition Call taker direction Real-time report classification Results visualization Sub-second search on PDA devices “The trail on this person had gone cold but we found him in hours with the search engine” Detective Gary Williams, South Yorkshire Police that even when they were able to locate...
Summary: ...of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery,...
Summary: ...double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy's...
Summary: ...web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management, web content management,...
Summary: ...such as text, email, web pages, voice, or video. Autonomy’s software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management,...
Summary: ...UK provider of retail financial products and services. It has a customer base of 16 million people and the UK’s largest branch network. The General Insurance business offers a wide range of policies for homes, buildings, cars, possessions, health, pets, travel and financial security. It had an ageing...
Summary: ...support for analytics helps the company deliver more compelling and relevant online experiences, target content and offers to high value segments, and optimise its customer experience by taking fast action based on its customers’ online behaviour. “We get Coremetrics site activity reports on a daily...
Summary: ...and video can be managed easily with an intuitive, easy to use system that allows users to fnd, tag and upload content quickly. Updates and video clips from reality shows like “Big Brother” can be posted within minutes or even seconds of the broadcast itself, dramatically improving Channel 4’s ability...
Summary: ...competitor. Autonomy’s technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy’s software powers the...
Summary: ...confidentiality of their information.” Next Steps VKA continues to derive additional value from WorkSite. The firm has worked with Morningstar to integrate WorkSite with a newly implemented Interaction CRM system, helping consultants track individuals even as their roles and positions change while maintaining...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...employee desktop and web usage with live enterprise interactions. This new class of enterprise interaction analysis is supported by a centralized policy server, a broad set of triggers, and interaction control agents that monitor desktop and server events and take the appropriate actions. Autonomy ICE...
Summary: ...typing into a specific field in a desktop application, among others. Autonomy ICE intelligently identifies which parts of which interactions require masking or muting for enterprise risk management or compliance, which strictly limit access to data such as credit card numbers and medical information....
Summary: ...regardless of where they occurred. Using CTI data from the switch or CRM data attached through the Autonomy Interaction Control Element (ICE), users can quickly search for recordings based on customer data such as account number, social security number or other user information. With the addition of Qfiniti...
Summary: ...archives and servers. The Qfiniti platform streamlines the process by providing a single interface and search tool to uncover recordings regardless of where they occurred. Using CTI data from the switch or CRM data attached through the Autonomy Interaction Control Element (ICE), users can easily search...
Summary: ...Supervisor module is the industry’s most comprehensive solution to address the challenge of supervision by taking an automated and intelligent approach to monitoring all electronic communications within an organization. Using advanced conceptual search and classification tools, the Supervisor module...
Summary: ...to ICE eConfirm with key functionality including: Out-of-the-box supported workflows: 1. Auto or manual drafting of the outgoing confirmation 2. Transmission and handling of the trade detail to ICE eConfirm 3. Verbal affirmation process 4. Broker confirmation process enhanced with document matching functionality...
Summary: ...Qfiniti Web Access. This physically protects the recording from being compromised and supports the Payment Card Industry (PCI) data security standards. Extensive Localization With the growth of international markets, especially as a major source for outsourcing, contact center applications must be understood...
Summary: ...raise the barrier for specific vehicle. Integrated with Intelligent Scene Analysis System it can issue motion detection alarms when monitoring areas of restricted access and notify security personnel and police of trespassing. • • • • Autonomy Systems Ltd. Level 2 Command and Control Level 2 offers...
Summary: ...and governance to advanced processing of desktops, voice and video. Once the data is hosted in Digital Safe, Autonomy offers meaning based modules for compliance supervision, classification, records management, advanced analytics, capture from desktops and over 400 different content repositories. DSmail...
Summary: ...patterns to be used in direct interaction with business functions. This greatly reduces the amount of manual scripting for its creation and maintainance, as well as allowing broad new insights to be illuminated. IDOL SPE becomes even more powerful and indispensable when complex scenarios with multiple...
Summary: ...Cardiff LiquidBPM: Embeddable Business Process Management. Embeddable Business Process Management LiquidBPM™ CARDIFF Designed from the ground up to bee mbedded Process Modelling Process Automation Business Activity Monitoring Embed Business Process Management in Your Application The Cardiff LiquidBPM...
Summary: ...such as text, email, web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management,...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...types, languages and geographical boundaries to ensure comprehensive evaluation of all information across the enterprise. Leveraging IDOL, EAS automatically categorizes data, declares records, disposes of non-business chatter, and enforces policy and disposition cycles by using concepts, context and keywords...
Summary: ...based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive and negative characteristics of each file and create according classification systems. In addition, administrators can apply multiple tagging functions and specific...
Summary: ...4.5.2 With the advent of Autonomy’s Intelligent Data Operating Layer (IDOL), Autonomy Portlets make it possible to tap into business critical content regardless of where the information resides. Whether connecting people to content, content to content or even people to people, Autonomy provides a complete...
Summary: ...to all enterprise information processing. In addition, Autonomy’s advanced security builds upon the existing Lotus Quickr security applications to ensure that even content outside of the firewall is completely protected. Autonomy Inc. One Market, Spear Tower, 19th Floor, San Francisco, CA 94105, USA...
Summary: ...㼀 Administer multiple Distributed Service Handler (DiSH) modules and the child services that they control 㼀 Start, stop and pause services 㼀 Configure services 㼀Create schedules to automatically perform servicing actions such as generating statistical reports 㼀Automatically send email alerts...
Summary: ...over 300 parameters for filtering content. For example, connectors can immediately reject 42 million known files in the NIST list as part of the pruning process, an especially valuable capability in eDiscovery cases. Users can manipulate the configuration file and create special fields and values, as...
Summary: ...another delivering the key benefits of using Autonomy's ACI (Autonomy Content Infrastructure) API or Simple Object Access Protocol (SOAP) enabled servers to facilitate interaction between Applications and Autonomy's Intelligent Data Operating Layer, and allowing simple manipulation of any returned result...
Summary: ...Autonomy DiSH 0605. Technical Brief Distributed Service Handler (DiSH) Distributed Service Handler The Distributed Service Handler – DiSH, provides the crucial maintenance, administration, control and monitoring functionality of the Intelligent Data Operating Layer (IDOL). DiSH delivers a unified way...
Summary: ...process • Support for multiple jobs performing different actions • Synchronization of Idol server™ with Documentum repository to ensure the aggregation of latest information • User definable DQL select statement • Import module built-in (see Import Module Technical Brief). Brief Overview Documentum...
Summary: ...Document Management • creating new folders and documents Users can effortlessly create new folders, generating a hierarchical directory structure where documents can be up/downloaded (with appropriate access rights). • displaying folder contents Users with the appropriate access rights can select...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...recording systems, CRM and helpdesk suites, email systems, and chat applications. By combining defined parameters with a real-time understanding of the content within an interaction made via phone, email, chat, web, or desktop application, Autonomy ICE identifies and takes action on any suspicious or...
Summary: ...to legal compliance, risk, fraud, or performance. Audio Governance Autonomy speech analytics automatically monitors audio content from contact center interactions, employee communications or trading floor activity and applies relevant legal or governance policies such as voice masking or muting, data...
Summary: ...for both commercial and law enforcement purposes. The ability to identify vehicles in all conditions and trigger appropriate actions automatically is a key requirement in many environments ranging from car park surveillance and monitoring forecourts to traffic law enforcement and border controls. With...
Summary: ...voice or screen recording, users who are not allowed access to sensitive data will hear and view a recording that masks out the sensitive data such as customer names and credit card numbers. By masking voice and screen recordings, organizations can leverage call recordings for both compliance and quality...
Summary: ...violations • Manage information appropriately and automate actions such as legal hold, retention and routing • Automate post-event review operations including eDiscovery investigation and enforcement, achieving 90% reduction in content analysis and investigation cycle-times Archiving The Autonomy...
Summary: ...information appropriately and automate actions such as legal hold, retention and routing • Automate post-event review operations including eDiscovery investigation and enforcement, achieving 90% reduction in content analysis and investigation cycle-times Archiving The Autonomy consolidated archive is...
Summary: ...regulated for traditional products in most jurisdictions, while completely unregulated for products such as credit default swaps (CDSs) in any jurisdiction. The same was also true for investment banks’ trading securities, which were well-regulated, while activities with collateralized debt were not....
Summary: ...self-service is a dead-end with no connection to the contact center, customers will skip it and head straight for the phone. Self-service must be part of a larger serv- ice strategy that offers choice through multiple online channels, such as email and live chat. However, not all email and chat solutions...
Summary: ...Marketing approach produces the most enga-g ing, timely and profitable customer experiences regardless of whether people interact with your organization by phone, web, email, chat, or social networks. Unlike legacy approaches that analyze historical trends, Autonomy Interwoven does not require tagging,...
Summary: ...Safe archive, DSprofessional is a cloud-based governance and eDiscovery platform that provides advanced, meaning-based tools to address the varied demands of today’s modern, global enterprise, including advanced eDiscovery, automated legal hold and classification, and desktop PST collections. In addition...
Summary: ...together, online. Let’s see what ya got.” 3. Community tagging Giving users the ability to organize and classify information on your Website via “tagging” can be a very powerful attraction. Think of a tag as a key word or category associated with your content. Many companies leverage tags today...
Summary: ...as well as improved bulk workflow action functions. Managers can also reassign work amongst their staff and define allocation logic from within Microsof t Excel in order to manage optimal work assignment on a daily basis. In addition, developers can now freely define one or more the data sources for data...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
.pdf.png)
.pdf.png)
Download PDF Version
Autonomy Releases
