AUTONOMY UNVEILS INDUSTRY'S FIRST INTERACTION CONTROL ELEMENT TO MEET GROWING COMPLIANCE AND BUSINESS OPTIMIZATION NEEDS
Automates Policy-Driven Capture, Tagging, Classification, and Compliance for Multi-Channel Interactions
Cambridge, UK and San Francisco, Calif. - March 3, 2009 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise today unveiled Autonomy Interaction Control Element (ICE), the industry's first solution to automate the policy-driven capture, classification, and real-time compliance for multi-channel customer interactions. By intelligently identifying relevant business activity, including traditional customer interactions, employee application usage and server events, and taking appropriate actions based on user-defined business policies, Autonomy ICE expands the enterprise's ability to govern and manage critical customer and business data. ICE delivers an unprecedented class of information that can be processed and analyzed using Autonomy's Meaning Based Computing technology, which understands the meaning of unstructured content, enabling organizations to maximize employee productivity, drive a higher level of business intelligence and more comprehensively enforce regulatory compliance.
"The advent of meaning-based technologies enables forward-thinking organizations to harness the true value of this traditionally untapped resource while at the same time mitigating the risks endemic to its proliferation," commented Andrew Joiner, CEO of Autonomy Customer Interaction Solutions. "Autonomy ICE is the only product of its kind that can dynamically monitor desktop activity such as CRM and helpdesk applications as well as live email and chat interactions, and take the appropriate action automatically and in real-time, whether it be masking credit card information for security purposes or attaching customer data to a recording."
Autonomy ICE enables business and compliance executives to establish customized policy events that target specific interactions important to the organization. By intelligently monitoring the end user's desktop activity and forming a conceptual understanding of the meaning of interactions, Autonomy ICE can automatically apply compliance and governance policies to enforce Payment Card Industry data security needs, retention and disposition policies, and legal holds. Autonomy ICE's intuitive tagging and classification capabilities provide unparalleled support for Autonomy's pan-enterprise search and litigation readiness technologies, streamlining processes such as eDiscovery and early case assessment.
Autonomy ICE offers unique benefits including:
Automatic synchronization of live interactions, whether they be voice, email, or chat, with corresponding desktop activity, ensuring only relevant interactions are captured, classified, and appropriately governed
Enterprise-class architecture that uses a centralized, scalable policy server to intelligently classify and manage interactions, irrespective of their format or language
Application independent solution that enables policies to be defined and identified in all CRM, helpdesk, email, chat, and browser-based applications, and 24/7 monitoring of all desktop and server events
PCI-compliant security, including masking or muting sensitive materials such as credit card information from the audio or screen recording; security can be applied for any industry, federal or internal policy or regulation
Please visit www.autonomy.com to find out more.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, is spearheading the meaning-based computing movement and was recently ranked by IDC as the clear market share leader in enterprise search with market share nearly double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base is comprised of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler AG, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide. Please visit www.autonomy.com for more information on Autonomy.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
Summary: ...an Even Better, More Personalised Experience Virgin Mobile continues to extend its use of the system to enhance its website. Initiatives on the horizon include integrating Autonomy Interwoven with a natural language search capability and deeper integration with the Virgin Mobile’s CRM system to deliver...
Summary: ...of whether people interact with your organization by phone, Web, email, chat, or social networks. Unlike legacy approaches that analyze historical trends, Autonomy Interwoven does not require tagging, enabling marketing and IT professionals to work on higher value activities. Automated capabilities such...
Summary: ...Voice Recognition Call taker direction Real-time report classification Results visualization Sub-second search on PDA devices “The trail on this person had gone cold but we found him in hours with the search engine” Detective Gary Williams, South Yorkshire Police that even when they were able to locate...
Summary: ...employees in virtually every Napa County department take advantage of LiquidOffice. The software has been used to design more than 30 electronic forms that power a wide variety of processes—from personnel action requests for the Human Resources Division to daily activity tracking reports for the Sheriff’s...
Summary: ...to wrongly config- ure an order allowing orders to never sit idle without action taken.” Bruno is also using Cardiff’s TeleForm content capture solution to automatically process the 50 to 60 warranty cards it receives daily.
...
Summary: ...news and analysis microsites on www.janes.com. “IDOL K2’s easily customized business rules ensure the appropriate content gets directed to the appropriate site with extreme accuracy,” says Andrew Robinson, Head of Jane’s e-Services. “This is a powerful tool. It makes it even easier for our subscribers...
Summary: ...a policy relevant to his activities or can we minimize risk by automating that process? Is a bank able to ‘know what it knows’ about all its various customers and whether dealing with that customer is a ‘risk’ or even illegal if the customer exists on a suspicius customer list? The Need A major...
Summary: ...relevant to his activities or can we minimize risk by automating that process? Is a bank able to ‘know what it knows’ about all its various customers and whether dealing with that customer is a ‘risk’ or even illegal if the customer exists on a suspicius customer list? The Need A major challenge...
Summary: ...UK provider of retail financial products and services. It has a customer base of 16 million people and the UK’s largest branch network. The General Insurance business offers a wide range of policies for homes, buildings, cars, possessions, health, pets, travel and financial security. It had an ageing...
Summary: ...CITEC Case Study. Case Study Industry Information Technology Implementation Highlights ■ Transformed its Website into a sophisticated information and sales tool to deliver the right content to the right audiences and increase sales opportunities ■ Platform allows for centrally enforced policies and...
Summary: ...and video can be managed easily with an intuitive, easy to use system that allows users to fnd, tag and upload content quickly. Updates and video clips from reality shows like “Big Brother” can be posted within minutes or even seconds of the broadcast itself, dramatically improving Channel 4’s ability...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...employee desktop and web usage with live enterprise interactions. This new class of enterprise interaction analysis is supported by a centralized policy server, a broad set of triggers, and interaction control agents that monitor desktop and server events and take the appropriate actions. Autonomy ICE...
Summary: ...typing into a specific field in a desktop application, among others. Autonomy ICE intelligently identifies which parts of which interactions require masking or muting for enterprise risk management or compliance, which strictly limit access to data such as credit card numbers and medical information....
Summary: ...recording, webforms, email and chat integration, and social media monitoring. Autonomy connects to over 400 enterprise information systems and over 1,000 content sources and operates irrespective of file format, allowing it to capture any type o-f in formation, including text, audio, video, email, chat,...
Summary: ...regardless of where they occurred. Using CTI data from the switch or CRM data attached through the Autonomy Interaction Control Element (ICE), users can quickly search for recordings based on customer data such as account number, social security number or other user information. With the addition of Qfiniti...
Summary: ...archives and servers. The Qfiniti platform streamlines the process by providing a single interface and search tool to uncover recordings regardless of where they occurred. Using CTI data from the switch or CRM data attached through the Autonomy Interaction Control Element (ICE), users can easily search...
Summary: ...and in hundreds of different content formats • Autonomy’s Aungate Real-Time Policy Supervisor module is the industry’s most comprehensive solution to address the challenge of supervision by taking an automated and intelligent approach to monitoring all electronic communications within an organization....
Summary: ...raise the barrier for specific vehicle. Integrated with Intelligent Scene Analysis System it can issue motion detection alarms when monitoring areas of restricted access and notify security personnel and police of trespassing. • • • • Autonomy Systems Ltd. Level 2 Command and Control Level 2 offers...
Summary: ...also metals, weather and freight. Scrittura Commodities brings full automation and control through a single, specialized application for all post trade operations of all classes of commodity trades. Tight integration with trading systems (e.g. OpenLink), as well as ICE (InterContinentalExchange®) eConfirm,...
Summary: ...approach produces the most engaging, timely and profitable customer experiences regardless of whether people interact with your organization by phone, Web, email, chat, or social networks. Unlike legacy approaches that analyze historical trends, Autonomy Interwoven does not require tagging, enabling marketing...
Summary: ...provided by EPOS, the system generates real-time alerts to illegal activities across a variety of media. Data overlay onto captured images gives instant visibility of all information, while intelligent post event analysis ensures all captured images can be analyzed retrospectively off-site. Autonomy Virage...
Summary: ...Aungate Real-Time Policy Supervisor. Enforcing Information Boundaries Strict industry regulations developed to protect shareholders now hold financial institutions directly responsible for the communications that are sent by their employees. Emails, instant messages and even recorded web events and voicemails...
Summary: ...content sources as needed • Information Governance: meets strict requirements for real-time policy and compliance • Records Management: manages retention, classification and disposition according to corporate policy in a programmatic and defensible manner • Incorporates all the advanced features...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Supervisor provides sophisticated capabilities for proactively monitoring users’ adherence to regulations and policies. EAS Supervisor features automatic categorization, interactive and lexicon-based searching, case management with integrated workflow and both real-time and post-process monitoring....
Summary: ...based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive and negative characteristics of each file and create according classification systems. In addition, administrators can apply multiple tagging functions and specific...
Summary: ...4.5.2 With the advent of Autonomy’s Intelligent Data Operating Layer (IDOL), Autonomy Portlets make it possible to tap into business critical content regardless of where the information resides. Whether connecting people to content, content to content or even people to people, Autonomy provides a complete...
Summary: ...Autonomy Service Dashboard 0605. ? Administer multiple Distributed Service Handler (DiSH) modules and the child services that they control ? Start, stop and pause services ? Configure services ?Create schedules to automatically perform servicing actions such as generating statistical reports ?Automatically...
Summary: ...lists the users and groups allowed to view it. This is used by IDOL to per form a security trimming of the results it returns. • The ACL takes into account the permissions that users and groups have been granted on the object, the type of the object (e.g. whether or not it is a draf t) and web application...
Summary: ...to all enterprise information processing. In addition, Autonomy’s advanced security builds upon the existing Lotus Quickr security applications to ensure that even content outside of the firewall is completely protected. Autonomy Inc. One Market, Spear Tower, 19th Floor, San Francisco, CA 94105, USA...
Summary: ...another delivering the key benefits of using Autonomy's ACI (Autonomy Content Infrastructure) API or Simple Object Access Protocol (SOAP) enabled servers to facilitate interaction between Applications and Autonomy's Intelligent Data Operating Layer, and allowing simple manipulation of any returned result...
Summary: ...Autonomy DiSH 0605. Technical Brief Distributed Service Handler (DiSH) Distributed Service Handler The Distributed Service Handler – DiSH, provides the crucial maintenance, administration, control and monitoring functionality of the Intelligent Data Operating Layer (IDOL). DiSH delivers a unified way...
Summary: ...process • Support for multiple jobs performing different actions • Synchronization of Idol server™ with Documentum repository to ensure the aggregation of latest information • User definable DQL select statement • Import module built-in (see Import Module Technical Brief). Brief Overview Documentum...
Summary: ...other Autonomy indexing process • Configurable multiple database polling • Import module built-in (see Import Module Technical Brief) • Intelligent updating based on document versions • Support for multiple jobs performing different actions • Synchronized FileNet security to allow accurate reflection...
Summary: ...Autonomy Oracle Fetch Technical Brief 0605. ImportSlave, OmniSlave, BinSlave & PDFSlave • Combine data from any number of tables into a single document • Support for multiple jobs performing different actions • Schedule jobs independently of each other • Extract data as any text based format including...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...recording systems, CRM and helpdesk suites, email systems, and chat applications. By combining defined parameters with a real-time understanding of the content within an interaction made via phone, email, chat, web, or desktop application, Autonomy ICE identifies and takes action on any suspicious or...
Summary: ...for both commercial and law enforcement purposes. The ability to identify vehicles in all conditions and trigger appropriate actions automatically is a key requirement in many environments ranging from car park surveillance and monitoring forecourts to traffic law enforcement and border controls. With...
Summary: ...to legal compliance, risk, fraud, or performance. Audio Governance Autonomy speech analytics automatically monitors audio content from contact center interactions, employee communications or trading floor activity and applies relevant legal or governance policies such as voice masking or muting, data...
Summary: ...resulting from technology changes have led to a near doubling of corporate data every two years.3 And yet, with all of the information available, regulators and corporations often failed to take requisite action. Frequently, it was a failure to understand or even access relevant information. One key lesson...
Summary: ...access to shared data across the enterprise must consider the security implications in using these methods. When data is shared this way, there is no way to protect it from being saved, copied, a-nd dis tributed to unauthorized persons. Even files that are used for benign business purposes in email, chat,...
Summary: ...sound manner required under the FRCP. Another industry first is ALH’s hold-in-place approach for ESI on laptops and desktops: using policy software, it continually reads and understands information, applying holds to potentially relevant data even when the machine is offline. The policy agent relies...
Summary: ...violations • Manage information appropriately and automate actions such as legal hold, retention and routing • Automate post-event review operations including eDiscovery investigation and enforcement, achieving 90% reduction in content analysis and investigation cycle-times Archiving The Autonomy...
Summary: ...information appropriately and automate actions such as legal hold, retention and routing • Automate post-event review operations including eDiscovery investigation and enforcement, achieving 90% reduction in content analysis and investigation cycle-times Archiving The Autonomy consolidated archive is...
Summary: ...self-service is a dead-end with no connection to the contact center, customers will skip it and head straight for the phone. Self-service must be part of a larger serv- ice strategy that offers choice through multiple online channels, such as email and live chat. However, not all email and chat solutions...
Summary: ...Marketing approach produces the most enga-g ing, timely and profitable customer experiences regardless of whether people interact with your organization by phone, web, email, chat, or social networks. Unlike legacy approaches that analyze historical trends, Autonomy Interwoven does not require tagging,...
Summary: ...in a reasonable time-scale, an even more challenging process. The great paradox about XML is that the more tags you have defined, the more accurate and precise your application will be. However, the more tags you have means the more subjective choices your taggers will have to make and therefore the more...
Summary: ...one single unified discovery platform Information Governance: Real-time Policy and Compliance The Supervisor feature within DSplus provides sophisticated capabilities for proactively monitoring users’ adherence to regulations and policies. It features automatic categorization, interactive and lexicon-based...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
.pdf.png)
Download PDF Version
Autonomy Releases
