AUTONOMY RECEIVES 2008 PRODUCT OF THE YEAR AWARD FOR CUSTOMER INTERACTION SOLUTIONS
Qfiniti Enterprise Honored for Outstanding Innovation
Cambridge, UK and San Francisco, CA - Feb. 9, 2009 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that its Qfiniti Enterprise Customer Interaction solutions suite has received a 2008 Product of the Year Award from Technology Marketing Corporation (TMC) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Autonomy's Customer Interaction solutions suite enables organizations to leverage customer intelligence in critical decision-making processes. This fully comprehensive suite of solutions combines innovative analytics technology with advanced multi-channel data capture and performance tools that allow businesses to derive intelligence from their customer interactions. By forming a conceptual understanding of what customers are saying, Autonomy's Meaning-Based Computing technology enables business managers to effectively respond to issues impacting customer satisfaction, contact center performance, audio compliance and governance, and overall corporate strategies.
"We are pleased to honor Autonomy for its unique technology, innovative spirit, and commitment to quality and excellence," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."
"Qfiniti Enterprise offers a unique value proposition by enabling organizations to benefit from a single solution that can meet all of their needs, from audio compliance and governance to interaction analysis," said Andrew Joiner, CEO of Autonomy's Customer Interactions Solutions. "Autonomy provides our customers with a clear competitive edge in the contact center. We are proud to be once again acknowledged by Customer Interaction Solutions magazine."
The 11th Annual Product of the Year Award winners were featured in the January 2009 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions' 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, is spearheading the meaning-based computing movement and was recently ranked by IDC as the clear market share leader in enterprise search with market share nearly double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base is comprised of more than 17,000 global companies and organizations including: 3, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler AG, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, HP, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide. For more information on Autonomy, please visit www.autonomy.com.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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