Leader in Meaning-Based Computing to Receive Coveted Accolade at Frost & Sullivan's Sixth Annual Customer Value Enhancement Awards Ceremony
Cambridge, UK and San Francisco, CA - Nov. 19, 2008 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that Frost & Sullivan has honored Autonomy's innovative customer interaction analytics solution by naming it the recipient of the prestigious 2008 North American Customer Value Enhancement Award, which will be presented in a ceremony to be held on December 3, 2008 in San Antonio, Texas. Through this Best Practices award, Frost & Sullivan recognizes Autonomy for being the only vendor that can understand voice data in the enterprise, making it the clear market leader in customer interaction analytics technology.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as technological innovation, customer service, strategic product development and leadership. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
According to Frost & Sullivan, "One of the most effective strategies that Autonomy has adopted is to position 'customer interaction solutions' for the enterprise -- in essence, turning the contact center into a corporate tool to not only optimize the customer experience, but also to provide business intelligence for the rest of the organization."
Autonomy's Meaning-based Computing technology mines actionable intelligence from information by forming a conceptual understanding of all audio- and text-based content that resides in enterprise repositories. With Meaning-Based technology at its core, Autonomy's customer interaction analytics solution understands all customer interactions, whether they are voice, email, instant message, or chat, to automatically categorize, analyze, and retrieve them based on their meaning. Frost & Sullivan has recognized Autonomy's success in expanding customer interaction analytics into the agent performance optimization (APO), regulatory compliance, and quality management market segments.
"Traditionally overlooked as a critical business asset, customer intelligence is increasingly becoming a top resource for forward-thinking organizations worldwide," explained Keith Dawson, principal analyst at Frost & Sullivan. "Autonomy's unique Meaning-Based platform enables organizations to seamlessly incorporate untapped resources, such as phone recordings and emails, into their corporate strategy and benefit from a single-point access to all of their information."
"Autonomy is thrilled to be acknowledged by the industry experts at Frost & Sullivan as the only vendor to fully integrate customer interactions into overarching enterprise strategy," said Mike Lynch, CEO of Autonomy. "This award further validates Autonomy's market-leading position and once again positions Meaning-Based advanced analytics at the forefront of intelligent Customer Interaction Solutions."
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnership Services, visit http://www.frost.com/.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base is comprised of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler AG, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide. For more information on Autonomy, please visit www.autonomy.com.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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