Interwoven Continues to Redefine Web Optimization with Launch of Adaptive Targeting
Only Interwoven Offers Web Marketers a Complete Targeting Solution
EMETRICS MARKETING OPTIMIZATION SUMMIT, Washington D.C. - October 21, 2008 - Interwoven, Inc. (NASDAQ: IWOV), a global leader in content management solutions, today announced the availability of Interwoven Optimost Adaptive Targeting, dramatically enhancing the ability of businesses to identify the best combination of content for each Web visitor based on a wide-range of audience characteristics and behaviors. Adaptive Targeting joins Interwoven's current solutions to create the industry's most comprehensive set of targeting offerings, providing an unequaled ability to identify new audience segments, continually refine existing segments, and deliver optimized content to every visitor. The result: marketers can effectively and efficiently adapt their Websites to achieve maximum business results.
"For too long, marketers have been forced to make blind guesses, without the right solutions to test their assumptions," said Mark Wachen, managing director of Optimost at Interwoven. "Interwoven is the only company that combines testing with all forms of targeting techniques. We're excited to be able to help marketers move beyond the limitations of behavioral targeting, and provide Web marketers with the clearest and most actionable profile of their site visitors."
Interwoven Optimost Adaptive Targeting enables marketers to:
Discover new segments of site visitors
Learn more about current visitor segments
Respond quickly with relevant experiences and content
Targeting Done Right Separates the Winners from the Losers^
According to a report titled "Find Your Sweet Spot" in the Harvard Business Review, "… businesses that successfully tailor product and service offerings to desirable customer segments post annual profit growth of about 15 percent … companies that fail to connect the right value propositions to the right customer segments realize annual profit growth of only 5 percent."
"We've had a number of wins using Optimost's technology in a ‘one size fits' manner," said Hugh Buchan, eCommerce marketing director at America's Test Kitchen. "Interwoven Optimost Adaptive Targeting offers exciting possibilities to take our online marketing to a new level. The idea that you could create finely tuned audience segments, and match those visitor groups with personally appealing content is encouraging. Now, we can use even more data - not assumptions - to continue to optimize our offers and grow our business."
With many Website targeting systems, marketers have access to only a limited set of visitor data, such as Website visitor behavior or search terms. Additionally, these systems force marketers to match the created visitor segments to a finite collection of offers or content. Targeting systems with limited visitor data and fixed content options are not likely to provide the optimal experience to the visitor or maximize conversion rates.
Overcoming these limitations, Adaptive Targeting empowers marketers with greater control and insight into the segmentation process, and it mines all major categories of visitor attributes:
Context - How the visitor arrives at the Website (e.g., search keyword);
Geography - Information about the visitor's physical location;
Time - When the visitor accesses the site (e.g., during business or free time);
Demographic - Known or assumed attributes of the visitor, such as age, income, or gender;
Behavioral - Current and previously collected Web browsing activity;
Visitor Entry - Voluntary information entered by online visitors (e.g., travel booking dates);
Profile - Pre-existing customer information derived from online and offline activities (e.g., account information, address, products owned, or most recent purchase).
With Adaptive Targeting, marketers can use either single attribute data or combine categories to create multidimensional visitor segments. Further, within defined categories, marketers can test an unlimited combination of content, offers, and layouts to determine the best content for each audience segment.
For information on Interwoven Optimost Adaptive Targeting and Interwoven's full suite of Targeting and Engagement solutions, visit www.interwoven.com.
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
Summary: ...content is adjusted automatically to reflect each visitor’s geographic location, including both the products displayed and the features highlighted. “Interwoven helps us use our Website not just to communicate our products and value propositions, but also to build and extend our relationship with...
Summary: ...Autonomy Optimost - Roku case study. Through testing and analysis, Roku found that they had two key audience segments that varied in behavior; traffic that came from their partner, Netflix, and traffic that came from organic or paid search. Their Netflix segment had a higher likelihood of converting,...
Summary: ...to our collection, MediaBin helps us serve our constituencies while enhancing our reputation in the museum world.” About Interwoven Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven’s software and services enable organizations to maximize online business...
Summary: ...Poste Italiane’s Website, Postecom embarked on an initiative to develop a completely new portal—one with the ability to segment visitors and deliver content tailored to their specifc needs and tastes. Targeting Enables a Personalized Customer Experience Postecom relies onInterwoven’s Targeting & Engagement...
Summary: ...Channel 4 Case Study. A new “catch-up” site built on TeamSite with a landing page generated by LiveSite lets visitors view any program shown in the past 30 days. Channel 4 Channel 4 Gets Closer to Its Viewer Channel 4 Gets Closer to Its Viewers with Interwoven For Channel 4, one of the UK’s most...
Summary: ...functionality for our central portal.” For sites not taking advantage of Ultraseek or IDOL solutions, IDOL Federator offers the ability to easily build workers that can connect to the legacy search engines in use. “This capability is very appealing to us because it suits the heterogeneous nature of...
Summary: ...CITEC Case Study. Case Study Industry Information Technology Implementation Highlights ■ Transformed its Website into a sophisticated information and sales tool to deliver the right content to the right audiences and increase sales opportunities ■ Platform allows for centrally enforced policies and...
Summary: ...workflow streamlines content contribution and approval. As a result, same-day publication is now the norm—a dramatic improvement over the two weeks previously required for updates. The increased accuracy and timeliness of site content is reflected in the larger audience it has attracted: visitor traffc...
Summary: ...Online Conversions through Website Optimization with Interwoven Honda Motor Company’s Website already performed well, ranking high in industry surveys for quality and usability. At the same time, designed to serve multiple audiences including owners, enthusiasts, and shoppers, the site hadn’t been...
Summary: ...form takes to fill out (e.g, “2 minutes”) increased response n Moving the form to the right hand side of the page decreased response n There were notable differences in behavior between UK and US audiences Interwoven, Inc. 160 East Tasman Drive San Jose, CA 95134 USA (408) 774-2000 Copyright 2008...
Summary: ...Microsoft, Samsung, Shell, Samsonite, White & Case, and Yamaha. Over 19,000 developers and over 300 partners enrich and extend Interwoven’s offerings. To learn more about Interwoven, please visit www.interwoven.com.
...
Summary: ...been arriving at the page in question, what they do there, how long they spend, what the page hotspots are, and how they exit. After the change has been made, we go back and see what the impact has been. TeamSite makes this insight fully actionable for our business users; they can easily make any needed...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...possibilities to take our online marketing to a new level. The idea that you could create fnely tuned audience segments, and match those visitor groups with personally appealing content is encouraging. Now, we can use even more data – not assumptions – to continue to optimize our offers and grow our...
Summary: ...Targeting that allow interactive marketers to easily see how groups of site visitors and customers are forming as part of a multivariable experiment. By automatically clustering site visitors based on a multifaceted user profile of anonymous and profile data combined with user sentiment, Autonomy Optimost...
Summary: ...transactions, personal interests, and behavior across all channels • Build and update implicit profiles based on the most recent interactions • Generate, test, and optimize customer segments to drive desired customer action • Deliver the most relevant visitor experience with targeted and personalized...
Summary: ...and dynamically deliver any navigation experience, from custom site maps by visitor segment to completely dynamic, directed navigation. Page components automatically recognize and render each unique navigation experience to visitors based on all available information, including segments, search terms,...
Summary: ...Autonomy Interwoven - Multichannel Optimization Product Brief. Segment and Hypothesis Generation With the power of Autonomy Optimost and Adaptive Targeting, interactive marketers quickly create more granular segments and marketing hypotheses based on realtime information about how site visitors and customers...
Summary: ...create new reports each time a new segment is created or changed—lowering costs and giving you insights faster. Moreover, having deep analysis by customer segment helps you market more intelligently to your online audience. Information is actionable and specific to how you view your business and customers,...
Summary: ...to site visitors based on c-us tomer segments or anonymous site visitor attributes such as; geographic location, connection speed, browser/OS, day/time, clickstream data, and referral URL. (Audience targeting components are only available for Autonomy Interwoven LiveSite customers.) Developer Tool Components...
Summary: ...Etailers improve their chances of turning visitors into buyers with product recommendation engines…” To survive and thrive in a tough economy, retail businesses need to make the shopping experience as easy as possible while encouraging visitors to buy more products as well as higher value skus. Managing...
Summary: ...includes: cluste-r ing, hyperlinking, personalization, alerting, etc. ROI n Enhanced customer experience and satisfaction n Improved business performance: increased ARPU (average revenue per visitor) n Cost savings through automation About Autonomy Interwoven Autonomy Interwoven, the leader in web content...
Summary: ...Autonomy Interwoven TeamSite® product brief. n Optimize the visitor experience to increase conversions and sales revenue. Advanced Analytics for Understanding and Refning Customer Interaction Autonomy is the only provider of intelligent analysis of customer interactions across a variety of communication...
Summary: ...this approach is that the system updates itself constantly as the content changes – ensuring that the knowledge base is current and relevant, the cost and effort of coding and classification is reduced, and it does not force a change in behavior for the lawyer to code every document before it can be...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...fields Autonomy Systems Ltd. • Filtering rules: Min/Max of document • Reference Manipulation • Rendered HTML Copy • Breaking Sections/Anchors • Intelligently generated titles (prevents repetition) • Intelligent extraction of summaries Metadata, Basic and Beyond Through the power of the IDOL...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...and respond Figure 3: Combining targeting techniques and data types Context Profile Behavior Geography Time Demographics Segment Criteria to changes in their Website targeting environment, including both audience segments and the content they respond to. Interwoven Optimost Adaptive Targeting Interwoven...
Summary: ...changes. You can even combine testing with targeting to deliver the most appropriate content to various audience segments. There are multiple ways to target your content: new vs. old visitors, e-mail respondents, ad clickers, traffi c from PPC campaigns, demographics, geography, and behavior, to name...
Summary: ...self-service, the closed-loop optimization process transforms online content from a static, one-size-fits-all message to a dynamic and relevant conversation with the customer. By tracking the customer’s behavior while targeting content, you can respond with more relevant and appealing sales offers and...
Summary: ...Increasing the Value of Enterprise Portals with Autonomy Interwoven. The portal handles navigation and login for different segments such as individual investors (either US-based or international), institutional investors, fnancial advisors, or retirement plan sponsors. Based on which segment a visitor...
Summary: ...impact. Marketers have been forced to take manual approaches for targeting and personalization, including collecting information from disparate sources, determining what concepts are important, creating audience segments, tagging content, and setting up targeting rules. This process is not only cumbersome...
Summary: ...the customer’s needs and responding accordingly. n Measure the impact of targeting on key metrics and the behavior of customer segments. As a customer base grows and its goals and needs evolve over time, segment defnitions that have worked in the past may become less effective. Segments require continual...
Summary: ...as people increasingly interact, and exchange personal and financial information, on the web. Internet users today are highly concerned with privacy issues, fraud, and the ethical use of their personal information. Information directly provided by the visitors or implied by their behavior, including personal...
Summary: ...on everything from transaction history to cross-channel interactions, user generated content, customer and community behavior, as well as third party content—and act on that knowledge to deliver the best performing, most accurate, and relevant content to each individual visitor. Automatically. 2 Bringing...
Summary: ...Meaning Based Marketing helps marketers derive rich insights from customer interactions to maximize online business performance with offerings such as social media analysis, profiling and personalization, adaptive targeting, advanced search marketing, rich media management, video analysis, cross-channel...
Summary: ...market segment, expose us to such enormous risk? Why didn’t our risk management controls work?” In retrospect, the answer seems obvious: information silos, a lack of integrated governance processes and alert mechanisms across systems and departments created corporate blind spots. Senior management...
Summary: ...deliver information in a more relevant and contextual way. Non-technical business users can be enabled to easily target content, offers, and navigation to specifc groups of customers based on key customer or behavioral attributes, then deliver a targeted and engaging experience for each visitor to maximize...
Summary: ...Autonomy User Experience White Paper. Legacy searches would fall short of adequately harnessing the true value of this prominent collection owing to the inability to access multiple databases and at the same time provide users with high performance and accurate retrieval. The National Archives selected...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.