FIAT GROUP AUTOMOBILES SELECTS IDOL TO POWER ITS WORLDWIDE TECHNICAL ASSISTANCE PORTAL
Over 10,000 Automotive Dealers and Workshops to Benefit from Conceptual Search and Automatic Hyperlinking to Relevant Technical Content
Cambridge, UK and San Francisco, Calif. - October 7, 2008 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise today announced that automotive giant Fiat Group Automobiles has chosen Autonomy to power its portal eTech which provides technical assistance to Fiat Group Automobiles' dealers and workshops worldwide. The solution implemented in Fiat Group Automobiles covers Fiat, Lancia, Alfa Romeo and Fiat Professional brands and supports customers in more than 80 countries. eTech is the technical documentation research point of reference for Fiat Group Automobiles' impressive network of auto traders who submit in excess of 25,000 technical queries a month in 11 different languages.
"Ensuring every Fiat Group Automobiles service point has on-line access to "first aid tools", such as technical assistance documentation manuals, and service news, despite language or location, is vital to ensure the high level of service our customers demand," commented Mario Ghirardotto, Fiat Group Automobiles ICT Quality and Technical Service Process Leader. "Powered by IDOL, eTech enables our dealers to quickly find repair information inside Fiat's technical service knowledge base. The feedback we are getting from the field has been very positive," continued Mr. Ghirardotto.
IDOL's unique Conceptual Search capability enables service points to locate and access relevant content instantly even if the keywords used in the original query do not feature in the results. In addition, IDOL's Automatic Hyperlinking feature provides unobtrusive alerts to conceptually similar content ensuring that all information available to help solve complex cases can be found and dealers can exceed the requirements of even the most discerning customer. Future plans for the Autonomy solution include the addition of audio and video capabilities.
"The shortcomings of legacy approaches are increasingly exposed in the face of information overload," commented Corrado Broli, Regional Manager, Autonomy Italy. "Such approaches not only depend heavily on keywords but also tend to promote the most popular results to the top of the list, potentially omitting highly relevant, specialist documents that don't feature specific vocabulary," continued Broli. "We are delighted that Fiat Group Automobiles has chosen to embrace Autonomy's Meaning-Based Computing approach and look forward to working together in the future," concluded Broli.
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
Summary: ...For example: • Conceptual Search retrieves documents which are thematically similar even if they don't feature the keywords used in the original query thus moving beyond traditional approaches which depend heavily on grammatical structure or specific vocabulary. • IDOL's unique AQG refines search...
Summary: ...Cardiff Case Study; General Motors Acceptance Corporation. Customer at a Glance General Motors Acceptance Corporation GMAC “Express Application,” the Largest Automobile Loan System in the World, Approves Auto Loans in Eight Minutes or Less Using Cardiff TeleForm Cardiff® enables “Express Application,...
Summary: ...incorporate a knowledge managed intranet with enterprise portal and search capabilities,” commented Blakeway. Best of all CITEC reports a 200% increase already in web usage. “Our customers see the value of timely, value-adding information in order to assist them with their decision making,” concluded...
Summary: ...CFI Case Study. POWER PROMOTE PROTECT Automotive Financing Company Benefits from 75% Cost Savings and 90% Increased Efficiency End-to-end business continuity protection with cloud-based backup from Autonomy. Challenge: Automotive financing company needed to safeguard sensitive client information and assure...
Summary: ...Rome, San Francisco, Santa Clara, Shanghai, Singapore, Santiago, Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. The Solution After a competitive tendering process the Meridio® eDRM system was chosen.
...
Summary: ...sectors, including over 75% of the FTSE 100, most major government departments and agencies and over 100 of the UK’s top 150 Public Relations agencies. Precise monitors and assesses the impact of PR and communications activity across all media channels, including press, online, broadcast and social...
Summary: ...offices with documents for better performance. WorkSite Communication Server auto-files incoming and outgoing emails into addressable workspaces, reducing email overload and ensuring that relevant parties receive complete information about the investments they are managing.
...
Summary: ...CSO Benefits from Autonomy Capture Intelligent Documents - Case Study. As part of the project Inpute was also involved in training and transfer of skills to the CSO’s own development team – another reason why it won the business. O'Reilly commented: “One of the drivers behind choosing Teleform was...
Summary: ...repository used for other types of documents would ease the strain on the Exchange server and reduce Winthrop & Weinstine Stops E-mail Overload with Interwoven As a modern and entrepreneurial frm, Winthrop & Weinstine relies heavily on electronic communications with its nationwide client base. While client-specifc...
Summary: ...with stakeholders, other government agencies, industry and the general community to develop and implement the programs necessary for achieving these common goals. To date, one of the department’s biggest challenges has been managing the vast amount of information it produces, and ensuring its fast and...
Summary: ...Ernst & Young - Enterprise Search Case Study. Being able to retrieve necessary information easily and rapidly has meant that specific client matters can now be dealt with in a more timely fashion and employees can access all the sources they need through Autonomy’s ability to index all documents regardless...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...costs. Advanced search and navigation techniques such as concept searching, information clustering, visualization, dynamic hyperlinking and automatic query creation greatly increase a user’s ability to find specific information, be it for operational, regulatory or legal purposes. IDOL continually manages...
Summary: ...can also be linked to related concepts within video or voice mail. Hyperlinks are generated in real-time at the moment a document is viewed, removing the need for any manual intervention and ensuring they are constantly up-to-date. Automatic Categorization IDOL’s categorization features allow users...
Summary: ...Autonomy Virage Electronic Point of Sale Monitoring Product Brief. • Date • Product • Time • Price • Till number • Pre-defined customizable parameters An intuitive interface using drag and drop-down features ensures ease of use with minimal additional training. Transaction data can be overlaid...
Summary: ...applications for eDiscovery, Classification, Records Management and Meaning-based Governance. With over 13 PB under management, Digital Safe is the largest private cloud archive in existence. Digital Safe enables organizations to meet and exceed compliance requirements and rapidly respond to litigation...
Summary: ...Autonomy iManage Intelligent Legal Information Solutions. 2 The Autonomy iManage suite addresses the high-cost pain points that firms experience as they strive to maximize growth and productivity while mitigating risk. Autonomy iManage fosters global collaboration while safe-guarding matter files, allowing...
Summary: ...read • Monitor users’ interests • Builds a profile of each user automatically • Displays users’ current interests • Automatic Hyperlinking & Summarization. Expertise The Expertise Locator Portlet allows users to find people who have been dealing with a specific subject by entering a brief...
Summary: ...compliance requirements, and impacts their ability to operate efficiently. Autonomy GCM also delivers compliance solutions based on specific regulatory and legal requirements. Many leading market participants; global banks, investment management firms, broker dealers, regulators, hedge funds, and law...
Summary: ...module, Observe, is highly recommended for all companies that record calls that include credit card data and the associated CCV number. We are unaware of any other solutions that will help completely meet this requirement. The key to prevent recording of the CCV number is to know when the agent is dealing...
Summary: ...for new trading products n enhance effciency and improve productivity in the back-offce n mitigate operational, credit, and legal risks Today, Scrittura is the trusted choice of more than 30 of the world’s largest dealers and investment managers who rely on Scrittura’s solutions on the Scrittura software...
Summary: ...can be linked automatically to those in another file, or to related concepts within video or voice mail. Hyperlinks are generated in real-time at the moment a document is viewed, eliminating the need for manual intervention and ensuring hyperlinks are up-to-date. Automatic Categorization – IDOL categorizes...
Summary: ...Hyperlinking IDOL Retina automatically finds related pieces of information, regardless of their format. The concepts in a document can be linked automatically to those in another file. They can also be linked to related concepts within video or voice mail. Hyperlinks are generated in real-time at the...
Summary: ...iManage Universal Search. All this information can be hyperlinked with the ability to be further refined. Line of Business Solutions By identifying conceptual relationships between structured and unstructured data in disparate repositories, IUS provides decision makers with an actionable and comprehensive...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...true in the age of social media, where new slang is continually emerging. Even within the same phrase, a single word can have multiple meanings based on the intent behind it. Take the tweet “Saw Red Riding Hood, the wicked wolf got boiled - it was really wicked.” The word wicked can mean either bad...
Summary: ...of rows by 70-, 80or even 90-99%, this is usually a starting point, but not a complete answer. For example, if the cash register receipts were dimensioned by Time, Location, Product, what aggregation level would be chosen for Product? Even a modestsized data warehouse with many dimensions, levels of hierarchy...
Summary: ...investments but also helping your organization extend those applications as your needs evolve. To be perfectly clear, Autonomy is continuing the development and support of K2, KeyView, Federator, Publisher, Extractor and Profiler. The highest priority for Autonomy is ensuring our customers know that their...
Summary: ...Site and gate location • Date/time Not only does Virage Security and Surveillance CSM enable businesses to keep an accurate record of exactly when and where containers pass through certain points in the transport network; in addition, through high quality digital video recording and management, Virage...
Summary: ...and supports over 1,000 file formats, including rich media Enables single point of search for all enterprise information from within SharePoint Offers more than 500 advanced functions, including automatic clustering, hyperlinking, expertise location and implicit profiling, as SharePoint web parts Language...
Summary: ...Thriving in a Post-Bailout World: Defensible Methods and Practices. To stay ahead of the curve, the most judicious approach is to look to the most stringent and transparent requirements and design systems to meet, if not exceed, these. Next Steps: A New Approach One of the greatest surprises to emerge...
Summary: ...performance, reducing latency and improving user experience. Autonomy on Performance A single Autonomy instance can accurately index at speeds in excess of 4 GB/hour, carry out over 1,000 queries per second on the index and most importantly query the entire index rather than just a portion of it, ensuring...
Summary: ...consensus is much easier to obtain. Everyone in a department (e.g, finance, marketing or sales) tends to speak the same language and use the same metrics to manage processes. This homogeneity tends to minimize politics and ANALYTIC ARCHITECTURES: APPROACHES TO SUPPORTING ANALYTICS USERS AND WORKLOADS...
Summary: ...July 11, 2008 Storage of Rich Media Assets is Limited by SQL Server SharePoint is fundamentally a file repository and can store digital assets. However, SharePoint natively stores all binaries within SQL Server, which places a two gigabyte limit on any individual file. Despite the advances in compression...
Summary: ...4 Collette, Stacy, Five Steps to Evaluating Business Continuity Services, CSO Online, December 04, 2007. How to Categorize Endpoint Data Protection and Recovery Providers for Better Decision Making 5 Category 2: Niche Developers and Service Providers Service providers in this category tend to be smaller...
Summary: ...so workers can remain productive. In effect, there are expanding “points of failure” in regards to protecting worker productivity. 1 “It’s Not Business as Usual,” Cynthia Doyle (IDC analyst, Business Continuity), April, 2002. 2 “Data Protection Market Trends,” John McKnight, Mary Johnston...
Summary: ...matter has been closed, DM systems also tend to be poorly suited for the specific requirements of records management (RM), which plays an increasingly vital role in helping companies reduce exposure and risk, reduce the cost of storing paper, improve business continuity and facilitate regulatory compliance....
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
