TELERX PARTNERS WITH AUTONOMY FOR CUSTOMER INTERACTION SOLUTIONS
Leading Contact Center Outsourcer Selects Autonomy Advanced Analytics to Foster Client Success
Cambridge, UK and Dallas, TX - September 29, 2008 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise today announced that Telerx, a leading customer care outsourcer, has selected Autonomy customer interaction solutions as a key technology in its overall business strategy. By offering the automated capturing, processing and analysis of customer interactions, Telerx provides its clients with a unique competitive advantage to understand customer sentiment towards service and product, gaining intelligence into customer behaviors effecting market trends. Telerx will deploy the full suite of customer interaction solutions from Autonomy, including interaction recording, agent evaluations, customer surveys, and speech analytics.
Telerx selected Autonomy customer interaction solutions to gain an accurate pulse on what customers are saying and to use that insight to improve sales and marketing opportunities for its clients. Autonomy's analytics solutions will enable Telerx to understand the customer need in real-time in order to optimize contact handling and help its clients develop more effective interactions. Telerx will additionally utilize Autonomy's innovative monitoring tools to maintain and enhance the quality of its interactions, ensuring its clients' customers continue to receive the best possible service.
"By combining efforts with Autonomy, Telerx assures its clients and prospects that we can provide them with valuable customer and market information that they can take back to their organizations to grow and expand their business. What we can do to create brand loyalty and drive revenue opportunities for our clients is crucial to our role as an outsourcer, and the Autonomy solution will help us meet and surpass that goal," said Diana Helfinstine, senior vice president of Telerx.
"We are thrilled to be selected as a strategic partner for an organization like Telerx that is so committed to the achievements of its client base," said Scott Shute, Autonomy etalk's CEO. "We look forward to forging a strong relationship with a company that values innovation as a key player in its own success and that of its clients."
Telerx will be exhibiting its customer care solutions, including the Autonomy customer interaction solutions, at the Society of Consumer Affairs Professionals (SOCAP) International 2008 Annual Conference in Miami, Florida, October 5-8. For more information on Autonomy's contact center products, please visit www.etalk.com/products/contact-center-management.
About TELERX
Headquartered in Horsham, Pa., TELERX Marketing Inc. is a leading contact center outsourcer and provider of customer care solutions. Telerx helps blue-chip companies achieve bottom line results by optimizing customer, consumer and employee relationships. For more information visit www.telerx.com or call 1-800-2-Telerx.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide. For more information on Autonomy, please visit www.autonomy.com.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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