GENERAL VISION SERVICES STANDARDIZES ON AUTONOMY TO AUTOMATE THIRD-PARTY ADMINISTRATION PROCESSES FOR VISION CARE SERVICES
Intelligent Document Solutions to Speed Up Vision Plan Provider's Payment Claim Processes, Improves Operational Efficiency
Cambridge, UK and San Francisco, Calif. - Aug. 18, 2008 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that General Vision Services (GVS) has selected Cardiff's information capture and business process management solutions, as well as Meridio's enterprise records management solution, to automate the processing of hundreds and thousands of vision care claims and payments. Digital Vision of Chicago, Illinois was the Systems Integrator for the project.
GVS is one of the largest third-party provider of vision plans in the northeastern part of the US, specializing in the vision needs of the Tri-State and retirement areas, servicing more than five million members in HMO's, corporations and unions. GVS is endorsed by the New York State AFL-CIO, New York City Central Labor Council and Long Island Federation of Labor as "The Preferred Vision Provider". With Autonomy, GVS will be able to deliver timely and accurate processing of payment claims, enabling the vision plan provider to further streamline its internal operational processes; accelerate delivery of data and documents to backend IT infrastructure; reduce administrative costs; and eliminate data entry errors.
"One of GVS' primary objectives is to enable our clients to securely connect to our company for delivery of real-time data and processing online," said Alan Cohen, president of General Vision Services. "This requires that we eliminate the need for manually generated vouchers, leverage electronic vouchers to increase the speed and accuracy of claims processing, and provide the capability for electronically validating member's eligibility and pre-authorization status. But more importantly, we must be in complete compliance with HIPAA and HCFA healthcare regulations. We view Autonomy as a strategic component of this objective."
GVS has previously made an investment to reduce its paper-based processing by developing a web-based application for providers to submit claims. However, electronic claim processing must still be supported by faxed or mailed supporting documentation. Paper documentation received by GVS for the thousands of cases it processes must still be matched with electronic claims and processed as a package. After a competitive evaluation process, GVS selected Cardiff's information capture solution to begin the migration. With this solution, GVS can quickly and easily capture and convert all of its paper-based vision care claims and payment forms into digital data. GVS expects that the amount of paper shuffling and matching paper documents to cases to be eliminated as all paper documents will be converted to electronic forms and/or electronic document images. Data entry requirements will also be reduced because important documents will be scanned and optical character recognition will be used to extract critical data from documents.
With Cardiff's business process management solution, GVS will be able to design, deploy and automatically manage the routing, tracking and approval processes of claim forms and documents. It also adds automated data validation, attachments and workflow capabilities to allow GVS to support intelligent routing, tracking and secure digital approval over the Internet, allowing the process to be handled completely online. By leveraging Cardiff, GVS is able to bring significant levels of automation to both the paper and electronic aspects of its business processes.
In addition, GVS has also licensed Autonomy's enterprise records management solution to store and apply retention policies against images of all of the paper documents that it receives from clients, such as Explanation of Benefits statements (EOB) as well as immutable copies of all electronic forms used to track the processing of claims.
Darlene Cettina, GVS' CFO said, "We're excited about the prospect of eliminating our paper files as we transition to electronic document management. Indexed electronic documents can be accessed by any of our employees at any time faster than trying to reconstruct a paper trail. In addition, Autonomy's enterprise records management solution will allow us to eliminate significant amounts of physical paper storage costs, which will further help to streamline our operational expenses."
"Given the number of payment claims processed by GVS, the reduction in the amount of paper the vision plan provider processes is critical to streamlining its operations, reducing cycle time and achieving overall satisfaction with clients," said Mark Seamans, Autonomy Cardiff's CEO. "We are pleased that GVS has selected Autonomy as a technology partner to streamline its business operations as it pursues its mission to provide outstanding vision care to its clients."
The Cardiff Intelligent Document suite automates all aspects of both paper-based and Web-based document-centric business processes. It delivers significant cost reduction, accelerated processes and an improved customer experience by taking formerly static documents and enabling them to 'process themselves' through the introduction of embedded intelligence. For more information on the Cardiff solutions, please visit http://www.cardiff.com/products/index.html.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
Summary: ...one person feeding the scanner. Fax Masters also used Cardiff’s BasicScript™ language to customize TeleForm so that once the reader captures the data from the forms, all 18 edits are automatically performed with some fields checked against external databases. If a form passes all 18 checks, the claim...
Summary: ...incoming mailroom post to claim floors • Reducing the cost of manual data entry on claim form processing by over 80% • Minimising the cost of storing paper at Cardif Pinnacle’s Borehamwood HQ Andrew Fleming, Operations Director said, “Before automation claim administrators dealing with queries...
Summary: ...a rapid return on investment for the County of San Diego. Process Automation helped the County reduce the waste associated with manual processes, printing and storage of paper-based application forms. The municipality also eliminated data entry errors by incorporating database validations, calculations...
Summary: ...Insurance business offers a wide range of policies for homes, buildings, cars, possessions, health, pets, travel and financial security. It had an ageing document management system that was struggling to cope with increasing volumes of data that had to be stored in order to support claims processing....
Summary: ...thousands of paper forms per day with superior accuracy, speed and efficiency. Formtran, a leading software company and longtime Cardiff OneSource partner and President’s Club member, implemented the TeleForm solution for Arrowhead.
...
Summary: ...Business—with Autonomy Interwoven Headquartered in Boston, Blue Cross Blue Shield of Massachusetts (BCBSMA) provides coverage to 2.7 million members and offers more than 17,000 healthcare providers in its HMO network. To help its members access information and services and to support its providers in...
Summary: ...Business—with Autonomy Headquartered in Boston, Blue Cross Blue Shield of Massachusetts (BCBSMA) provides coverage to 2.7 million members and offers more than 17,000 healthcare providers in its HMO network. To help its members access information and services and to support its providers in delivering...
Summary: ...for the patient,” says Dr. Donn Young, director of the Biostatistics Unit. “CanSearch, a fax-based software system using (Cardiff’s) TeleForm software, was created to make these matches.” “Before any study starts, a ‘protocol’ or formal document defining the experimental plan is completed....
Summary: ...for the patient,” says Dr. Donn Young, director of the Biostatistics Unit. “CanSearch, a fax-based software system using (Cardiff’s) TeleForm software, was created to make these matches.” “Before any study starts, a ‘protocol’ or formal document defining the experimental plan is completed....
Summary: ...offcers to fnd the vital evidence that secured his conviction. Footage also helped to convict David John Colin Rogerson and Robert Michael McCartney as they raced at speeds of over 70mph through residential areas. Their reckless driving led to the deaths of 4 girls, but using CCTV images in conjunction...
Summary: ...printing and storage of paper-based forms. They also eliminated data entry errors by incorporating database validations, calculations and other intelligent eForm features. Additionally, the Bank raised employee productivity by adding automated business rules to forms to eliminate redundant tasks. To ensure...
Summary: ...knowing they actually reside in WorkSite. This has substantially reduced the number of support requests coming into AP.” Reducing Cost while Accelerating Processes “Our Interwoven-powered AP platform has brought new simplicity and speed to the process,” reports Taggart. “Even though our transactions...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...of static forms are implementing these solutions to meet the following mandates: • Reduction or elimination of paper to speed internal processes or to speed service to the public. • Acceptance of electronic signatures to enable the reduction or elimination of paper. • Address patient privacy concerns....
Summary: ...to deliver better quality care for lower costs. Autonomy's technology benefits clinicians, ancillary support staff, healthcare delivery organizations, payers, and researchers leading to higher quality, more efficient healthcare delivery. It reaches across the current universe of fragmented healthcare...
Summary: ...call centers that record cardholder data in audio recordings, and applies only to the storage of card validation codes and values (referred to as CAV2, CVC2, CVV2 or CID codes by the payment brands). It is a violation of PCI DSS requirement 3.2 to store any sensitive authentication data, including card...
Summary: ...call centers that record cardholder data in audio recordings, and applies only to the storage of card validation codes and values (referred to as CAV2, CVC2, CVV2 or CID codes by the payment brands). It is a violation of PCI DSS requirement 3.2 to store any sensitive authentication data, including card...
Summary: ...and visual displays that set Autonomy’s offering apart and dramatically speeds the entire eDiscovery process. Using IDOL and Autonomy's unique ability to understand meaning, organizations can dramatically reduce the amount of data preserved and reviewed in a defensible manner. Advanced eDiscovery: Autonomy’s...
Summary: ...sure the investment will mitigate risk and protect your organization from fines, sanctions, and spoliation. Ask the vendor to clearly define how the solution works, how the claimed functionality is designed, and what their product vision is. Some key questions to ask include: 1) Does the system provide...
Summary: ...Eligibility and Account Enrollment Processes with Ease Cardiff’s process design capabilities allow insurance companies to logically map the fow of virtually any client eligibility and account enrollment process with little or no coding required. This enables insurance companies to define processes that...
Summary: ...Student applications, test results, financial aid Healthcare: Claim forms, prescription orders, patient encounter forms Pharmaceutical: Case Report Forms (CRF), patient surveys, research forms Finance: Loan applications, credit reports, new accounts, claims, reimbursement forms The AIDR Studio is a point...
Summary: ...Claim forms, prescription orders, patient encounter forms Pharmaceutical: Case Report Forms (CRF), patient surveys, research forms Finance: Loan applications, credit reports, new accounts, claims, reimbursement forms
...
Summary: ...Hierarchical Records Classification, Content Replication, Physical Records Management and Linkage to Enterprise Resource Planning (ERP) data. Organizations will have difficulty consuming a major operating system, office automation platform, and email server in a relatively short amount of time. Meridio...
Summary: ...Master Agreement Solution Scrittura Master Agreement automates and validates the lifecycle of legal agreements for trading by actively and accountably engaging all transacting parties within a secure, controlled, and coordinated environment. The solution streamlines the master agreement process for OTC...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...the collection and processing of claim payment data. Leading insurance third-party administrators, HMOs and medical organizations have shown that MediClaim expedites claim payment workfow, reduces costly errors and payment disputes, minimizes claim adjudication costs, and increases customer satisfaction....
Summary: ...and storage of paper-based application forms. The municipality also eliminated data entry errors by incorporating database validations, calculations and other intelligent eForm features. Additionally, the County raised employee productivity by adding automated business rules to application forms to eliminate...
Summary: ...and validated before being transferred to databases for analysis. The system has accelerated the approval/ rejection cycle on loans to eight minutes or less, while eliminating the need for GMAC to hire hundreds of additional data entry operators. HR and Other Internal Administrative Processes Internal...
Summary: ...policies and IT systems. 3. In 1997 the Securities Exchange Commission (SEC) amended the primary rule 17a-4 of the SEC Act (1934), introduced to protect investors from fraudulent of misleading claims in the securities industry, to allow brokers to store records electronically including email and instant...
Summary: ...Untimely Production of ESI; Evidentiary Sanctions Also Recommended Posted on June 5, 2008 by K&L Gates at http://www.ediscoverylaw.com/2008/06/ articles/case-summaries/ and “Plaintiff argues that Defendant's representations to Plaintiff and to the Court that a claim log responsive to Plaintiff's discovery...
Summary: ...making it practical for Intex to quickly identify potential inaccuracies in the source data using automated processes and analytics functions. Thousands of monthly details, including payments, triggers, defaults, etc. are now rapidly integrated into the master database and run through their automated...
Summary: ...Cardiff. instance can independently mutate itself. This type of dynamic behavior is unique to Cardiff’s solution and is representative of a new generation of workflow-based BPM solutions that are agile and adaptable. High Performance. The Cardiff LiquidBPM Engine is designed to manage thousands of processes...
Summary: ...or drive business decisions. The Implications of Noncompliance The absence of regular and efficient archiving procedures supported by a secured store exposes businesses to potential legal and business ramifications. The consequences could affect the company, executive management, and board members directly,...
Summary: ...that the central email archive is included in overall corporate data recovery plans and redundant repositories should be established, preferably in separate geographic locations. To overlook this aspect of disaster planning will put the company at risk. Another issue with personal mail archives is that...
Summary: ...and “any agreements the parties reach for asserting claims of privilege or of protection as trial preparation material after production. The discovery planning conference of Rule 26(f) was amended to require parties to discuss issues relating to the disclosure or discovery of ESI, including the form...
Summary: ...will prepare the Financial Plan), product providers, a technical expert and a compliance officer. All these people would produce some paperwork during the business process. These range from formal documents such as the fact-find and financial plan, to informal ones such as memos, emails or notes from...
Summary: ...and geographies. Autonomy’s unique solution eliminates the corporate blind spots and information silos that allow risk to pass undetected until the damage is done. Autonomy’s vision and expertise are already at work, with active deployments underway at some of the largest companies in the world. About...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
