Intelligent Contact Center Recognized for Helping Organizations to Improve and Enhance the Value of their Customer Relationships
Cambridge, UK and Dallas, TX - May 6, 2008 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions® magazine (www.cismag.com) has named Autonomy etalk's Intelligent Contact Center solution as a recipient of the 2008 CRM Excellence Award.
"The CRM Excellence Award is a testament to the innovation that we provide to our customers, enabling them to achieve the highest quality in their daily customer interactions. We are proud to be acknowledged by Customer Interaction Solutions magazine for the seventh year. The Autonomy etalk Intelligent Contact Center combines proven CRM processes with intelligent speech and analysis capabilities to deliver significant business value across the organization," said Scott Shute, CEO of Autonomy etalk.
The Intelligent Contact Center provides the ability to capture, share, and analyze the critical data that flows through the contact center. Autonomy etalk provides a platform for multi-channel interaction analysis, real-time agent support, and contact center performance management solutions, including compliance recording, quality monitoring, agent coaching and evaluations, and customer surveys. With automated processes, intuitive enterprise search, and advanced analysis, Autonomy etalk delivers relevant and accessible intelligence that enables businesses to understand the meaning of customer interactions and enhance customer-driven business strategies across the enterprise.
"Autonomy etalk has demonstrated to the editors of Customer Interaction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
The Ninth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand customer relationships to become all encompassing, covering the entire enterprise and the lifetime of the customer. The CRM Excellence Award is based on hard data: facts and numbers demonstrating the improvements that the winner's product has made in a client's business.
The CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.
The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff, a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products, Virage, a visionary in rich media management and security and surveillance technology and Meridio, a leading provider of records management software.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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