AUTONOMY ETALK RECEIVES 2007 PRODUCT OF THE YEAR AWARD
Qfiniti Enterprise Honored for Outstanding Innovation
Dallas, TX - January 14, 2008 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise announced today that Autonomy etalk's Qfiniti Enterprise has received a 2007 Product of the Year Award from Technology Marketing Corporation (TMC) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Qfiniti Enterprise, Autonomy etalk's contact center solutions suite, allows businesses to capture, analyze, and share customer interactions from a single user interface. These solutions consist of multi-channel interaction analysis, real-time agent support and contact center performance management, including tools for compliance recording, quality monitoring, agent performance evaluations, eLearning, and customer surveys. Through this unique combination, Autonomy etalk enables businesses to more effectively manage contact center information and leverage recorded interactions for compliance, quality, and business intelligence.
"Autonomy etalk has proven that it is committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor its hard work and accomplishments and look forward to more innovative solutions from Autonomy etalk in the future," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions."For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."
"Qfiniti Enterprise delivers a diverse range of contact center solutions in a single, manageable package. By providing businesses with a single solution that can meet all of their needs, from compliance recording to interaction analysis, we are able to give our clients a clear competitive edge in the contact center," said Scott Shute, CEO of Autonomy etalk.
The 10th Annual Product of the Year Award winners are featured in the January 2008 issue of Customer Interaction Solutions magazine.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit www.cismag.com.
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.
The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff, a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products and Virage, a visionary in rich media management and security and surveillance technology.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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Summary: ...considered to be a passing score. With the robust reporting capabilities that Qfiniti provides, we’re able to find out why we’re not hitting our target and address it immediately.” Autonomy Qfiniti’s reporting tools allow PFSweb to conduct trend analysis, identify top performers and maintain contractual...
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This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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