AUTONOMY ETALK'S QFINITI VOIP TECHNOLOGY RECEIVES PRESTIGIOUS AWARD FROM CUSTOMER INTERACTION SOLUTIONS MAGAZINE
2007 IP Contact Center Technology Pioneer Award Acknowledges Autonomy etalk for its Groundbreaking and Innovative Technology
Dallas, TX - August 21, 2007 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (www.cismag.com) has named Autonomy etalk's Qfiniti VoIP recording technology as a recipient of a 2007 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.
Autonomy etalk's recording solution captures customer interactions for regulatory compliance, risk management, and quality monitoring across both traditional and IP-based solutions in a centrally managed system, saving organizations significant deployment costs. Qfiniti enables full functionality VoIP logging from any SIP standards-based IP telephony solution or through switch vendors' proprietary IP interfaces, and supports voice and screen recording for remote agents.
"Autonomy etalk appreciates Customer Interaction Solution Magazine's recognition of our ability to support today's technologically diverse contact centers. As the leader in delivering the Intelligent Contact Center, we understand the unique needs of enterprise contact centers. The Qfiniti solution, used by hundreds of customers around the world, delivers flexible and reliable call recording that works in any type of environment," said Scott Shute, Autonomy etalk CEO.
The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
"TMC is proud to recognize Autonomy etalk with an IP Contact Center Technology Pioneer Award. Autonomy etalk has proven to the editors of Customer Interaction Solutions that its solution has been designed with the needs of the contact center market in mind and the potential of IP behind it," said Nadji Tehrani, Executive Group publisher and editor-in-chief of Customer Interaction Solutions. "Technology is the key to the success of any call center. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications."
Qfiniti's advanced recording solutions are critical components in the Intelligent Contact Center, which enable organizations to capture, analyze, and share data between the contact center and the rest of the enterprise. The Qfiniti platform delivers multi-channel interaction analysis, real-time agent support, and contact center performance management solutions, including call and desktop recording, agent training and evaluations, and customer surveys, to help organizations achieve better customer support, enhanced performance, and more effective business operations.
The IP Contact Center Technology Pioneer Award winners were highlighted in the July, 2007 issue of Customer Interaction Solutions magazine. Autonomy etalk's Intelligent Contact Center was also recently recognized as recipient of a 2007 CRM Excellence Award in the same publication.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.
The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff, a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products and Virage, a visionary in rich media management and security and surveillance technology.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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