Autonomy's IDOL Enhances Talisma Knowledgebase with Advanced Conceptual Search
Bellevue, WA - June 6, 2007 - Talisma Corporation (www.talisma.com), the leading provider of Customer Interaction Management (CIM) solutions, today announced that it has signed an OEM agreement with Autonomy to embed Autonomy's Intelligent Data Operating Layer (IDOL) Server, a powerful infrastructure technology which makes it possible to automatically process digital information, into its next release of Talisma Knowledgebase.
IDOL will transition Talisma Knowledgebase from a keyword-centric solution that placed a high level of responsibility on businesses to ensure keyword relevance for their users, to a concept-based search solution that automates the process of determining relevance. Highly secure, fully scalable and language-independent, IDOL automatically analyzes any piece of information from any repository in any format and can perform over 500 functions on that data.
By leveraging Autonomy's IDOL, Talisma Knowledgebase will not only improve the accuracy of full text search, but enhance its scalability, allowing the company to better serve larger enterprises with federated search capabilities and giving businesses a more comprehensive understanding of the enterprise.
"We're pleased to help take the award-winning Talisma Knowledgebase to the next level," said Stouffer Egan, Chief Executive Officer of Autonomy, Inc. "IDOL's ability to form an understanding of the actual content of any type of information, unstructured or structured, creates the opportunity for even greater value for all Talisma's users."
Talisma Knowledgebase will also be able to significantly extend its language support with IDOL Server. Autonomy's technology can auto-detect the language of incoming documents and configure itself appropriately to handle each document. The OEM partnership enables Talisma to utilize technology that understands users' interests and agent expertise by extracting key ideas from previously viewed articles.
"Autonomy's experience made this an easy decision for Talisma," said Dan Vetras, President & CEO of Talisma. "This Enterprise Search pioneer will help us to significantly bolster our capabilities. We look forward to working with Autonomy to further personalize and provide an exceptional customer and agent experience."
About Talisma
Talisma Corporation is the leading provider of Customer Interaction Management (CIM) solutions that empower businesses to deliver an exceptional online customer experience. Talisma's proven products help customer service and support organizations to proactively and reactively engage in a continuous customer dialogue by integrating Web self-service, email response, live chat, VoIP, phone, and campaign management with comprehensive analytics and a system-wide knowledge base. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Comcast, Daimler-Chrysler, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, VeriChip Corporation, and the U.S. Department of State. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit www.talisma.com.
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