AUTONOMY ETALK RECEIVES CUSTOMER INTER@CTION SOLUTIONS® MAGAZINE'S 2006 PRODUCT OF THE YEAR AWARD
Intelligent Contact Center Solution Honored for Outstanding Innovation
Dallas, TX. - Feb. 21, 2007 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that its etalk's multi-channel interaction analysis product, Qfiniti Explore, has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMCR) Customer Inter@ction Solutions magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.
Qfiniti Explore is a unique analysis technology that captures, shares and analyzes the critical structured and unstructured data that flows through the contact center, no matter what the format - be it text, email, IM, audio or video. The product processes every recorded voice transaction, as well as every element within those recordings, making that information searchable with unprecedented accuracy and speed. By providing automatic categorization, intelligent searching capabilities, and trend analysis, Explore gives organizations a complete picture of every interaction, enabling valuable customer insight to be leveraged across the enterprise.
Autonomy etalk's Intelligent Contact Center of which Qfiniti Explore is a key component extends far beyond traditional approaches that focus on basic operations such as quality recording and workforce and performance analysis. The Intelligent Contact Center is a key part of an overall enterprise information value chain - transforming it from a cost center into a profit center. It enables organizations to enhance its operational performance, as well as provide better customer support and actionable business insight.
"We are thrilled that Qfiniti Explore continues to be recognized for its innovation and intuitive functionality," said Roger Woolley, Autonomy etalk's vice president of Marketing. "We are continuously striving to make the process of organizing and accessing valuable customer data as efficient and effortless as possible."
"Customer Inter@ction Solutions is proud to bestow Autonomy etalk's Qfiniti Explore with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "Autonomy etalk has proven that it is committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor its hard work and accomplishments and look forward to more innovative solutions from Autonomy etalk in the future."
The 2006 Product of the Year Award winners were featured in the January and February 2007 issues of Customer Inter@ction Solutions magazine, available on www.tmcnet.com.
For more information about the Autonomy etalk Qfiniti Explore product, please visit www.autonomy.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
TMC Contact: Jan Pierret
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Stellent, Sybase, Symantec, TIBCO and Vignette. The company has offices worldwide.
The Autonomy divisions include: Aungate, specialist in real-time enterprise governance; Virage, a visionary in rich media management and security and surveillance technology; etalk, award-winning provider of enterprise-class contact center products and Cardiff, a leader in content capture and business process management solutions.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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