Program Offers Stability To Witness Customers and Smooth Migration Path To The Autonomy etalk Intelligent Contact Center
Cambridge, England and San Francisco, Calif. - 12 February 2007 - Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise and proponent of meaning-based computing, today announced the Autonomy Witness Protection Program. Aimed at Witness customers facing uncertainty in the wake of the acquisition of the company by Verint, this new program offers a way to protect their investments while offering a smooth migration path to the Intelligent Contact Center.
Under the Witness Protection Program, Witness customers who have acquired Witness voice and data recording and evaluation products can now get the same functions from Autonomy etalk free with the Qfiniti Observe product suite, when they purchase high value functions such as Qfiniti Explore, the industry's most advanced speech analytics solution, Qfiniti Assist, which provides real-time agent and customer assistance, as well as the Qfiniti survey and e-learning products. These products comprise key elements of the Intelligent Contact Center. With these in place customers are well positioned to migrate simply and easily to the Intelligent Contact Center and transform the function from a cost center to a profit center.
"With this program Witness customers concerned about the future of their investments now have the opportunity to migrate smoothly and easily to the Autonomy etalk platform and gain the benefits of the Intelligent Contact Center without losing the investment they've already made in Witness technology. This is a win-win for customers and for Autonomy and we look forward to working with them to effect a smooth transition", commented Scott Shute, president and CEO, Autonomy etalk.
About the Intelligent Contact Center
Extending far beyond traditional contact center approaches that focus on basic operations such as quality recording and workforce and performance analysis, the Intelligent Contact Center provides the ability to capture, share and analyze the critical structured and unstructured data that flows through the contact center, no matter what the format - be it text, email, IM, audio or video. It then enables the bi-directional sharing of that data with the rest of the enterprise. The result is enhanced operational performance, better customer support and actionable business insight. The three elements of the Intelligent Contact Center include Multi-channel Interaction Analysis, Real-time Customer Support and Contact Center Performance.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including: ABN AMRO, AOL, BAE Systems, BBC, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, 3, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Bloomberg, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Stellent, Sybase, Symantec, TIBCO and Vignette. The company has offices worldwide.
The Autonomy divisions include: Aungate, specialist in real-time enterprise governance; Virage, a visionary in rich media management and security and surveillance technology; etalk, award-winning provider of enterprise-class contact center products and Cardiff, a leader in content capture and business process management solutions.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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