etalk Wins Highest Customer Satisfaction Rating In Vendor Survey Results Published in Comprehensive Market Report from DMG Consulting
Dallas, TX, – October 17, 2006 – etalk Corporation, a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of contact center recording and analytics solutions, announced that they had received the highest overall customer satisfaction rating in a recent independent customer satisfaction survey of eight vendors in the call recording market.
The survey, conducted by DMG Consulting LLC and published in the recently released 2006 – 2007 Quality Management/Liability Recording Product and Market Report, consisted of both written and telephone interviews of vendor customers to rank their satisfaction level in categories that consisted of Product, Implementation, Service/Maintenance, Training, and Professional Services. Besides receiving the top ranking in the overall category, etalk achieved high ratings among all the other categories.
"etalk received the highest score for overall vendor satisfaction," said Donna Fluss principal analyst at DMG Consulting LLC. "Customer satisfaction is an important indicator of a company's ability to deliver high-value products and services that meet their clients' needs."
etalk's innovative contact center solutions provide voice-enabled real-time agent assistance and customer trend analysis based upon recorded calls. The Qfiniti™ Enterprise suite offers speech analytics technology that allows companies to automatically organize, categorize, and access their customer conversations, delivering relevant and accessible customer intelligence. etalk solutions include advanced speech analytics, compliance and quality monitoring recording, agent training and service assistance, customer satisfaction surveys, and performance management, all delivered in a single interface.
"etalk is committed to building solid and long-term partnerships with our clients," said Scott Shute, etalk CEO. "This can only be achieved by maintaining the highest standards across our solutions and services, so we're very pleased to receive this acknowledgment from our customers."
About etalk
etalk, an Autonomy Company, is a leading provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's premier companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including BAE Systems, Boeing, Ford, Daimler Chrysler, Shell, AOL, BBC, Reuters, Hutchison 3G, Ericsson, T-Mobile, Coca Cola, Kraft Foods, Nestle, Lloyds TSB, GlaxoSmithKline, KPMG, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the U.S. Securities and Exchange Commission, the New York Stock Exchange, the U.S. Department of Homeland Security, NASA and the U.S. Department of Energy. Autonomy has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Vignette, Tibco, Stellent, Symantec and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, specialist in Real-Time Enterprise Governance; Virage, a visionary in Rich Media Management and Security and Surveillance technology; etalk, award-winning provider of enterprise-class contact center products, Cardiff, a leader in content capture and business process management solutions, and Ultraseek, a leading provider of business search engines.
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