etalk® Expands Operations in Latin America by Adding Three New Offices and Boosting its Sales Force Leadership
Regional expansion plans reflect company's growing Latin American business
Dallas, TX, - August 22, 2006 - etalk Corporation, a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of contact center recording and analytics solutions, announced that it is opening new offices in three key markets for the company: Mexico, Brazil and Colombia. The company has also appointed three sales directors for its Latin American region. Octavio Diaz will oversee Mexico and Central America; Juliana Jimenez will be in charge of the Andean Region and Breno de Assis will direct Brazil and the Southern Cone. With these new offices, as well as the additions to the sales team, etalk plans to accelerate its growth strategy, which already resulted last year in a 54 percent regional sales increase.
"We are very proud of our business growth in Latin America and positive that with these additions, our marketing initiatives will continue bearing fruit," said Fernando Castellanos, Vice President of Latin American Sales. "We are adding top notch professionals with incredible industry expertise, and by opening offices in these three markets we will be able to continue offering the best contact center solutions and services to our customers throughout the region."
etalk focuses on call recording and analysis in the contact center, offering the only technology to understand the communication a business has with its customers and automatically deliver relevant and accessible customer intelligence. Qfiniti Enterprise, etalk's marquee suite of contact center solutions, delivers advanced speech analytics, compliance and quality monitoring recording, agent training and evaluation, customer satisfaction surveys, and performance management - all in a single interface. Because Qfiniti Enterprise is available in eight languages including Spanish and Portuguese, the solution is ideal for multi-site, international contact centers.
According to business information company Datamonitor, Brazil, Mexico and Colombia are the three top Latin American markets leading the development of the contact center industry. As these markets experience growth, etalk is committed to providing the solutions and services that will allow local, as well as international companies doing business there become more competitive and take full advantage of the opportunities this sector offers.
Additionally, the company believes that one of the keys to continued growth is the incorporation of leaders with a sound background in this sector. Therefore, etalk has hired new sales directors that bring together both in-country and international expertise in the contact center business with companies such as Telmex, Avaya, Siemens, ddCom Systems, Atento, Telecom and Contact Center Americas.
etalk is part of the Autonomy group of companies, with nearly 1,000 employees worldwide. Companies throughout 15 countries in Latin America use etalk's breakthrough call center technology. With these appointments, as well as the recently announced additions to its channel partners network, etalk demonstrates its focused approach to serving customers in Latin America and around the world.
About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's best companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including BAE Systems, Boeing, Ford, Daimler Chrysler, Shell, AOL, BBC, Reuters, Hutchison 3G, Ericsson, T-Mobile, Coca Cola, Kraft Foods, Nestle, Lloyds TSB, GlaxoSmithKline, KPMG, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the U.S. Securities and Exchange Commission, the New York Stock Exchange, the U.S. Department of Homeland Security, NASA and the U.S. Department of Energy. Autonomy has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Vignette, Tibco, Stellent, Symantec and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, specialist in Real-Time Enterprise Governance; Virage, a visionary in Rich Media Management and Security and Surveillance technology; etalk, award-winning provider of enterprise-class contact center products, Cardiff, a leader in content capture and business process management solutions, and Ultraseek, a leading provider of business search engines.
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