etalk® Awarded Video Patents for Screen Recording and Playback Technology
Group has over 110 Patents in its Portfolio
Dallas, TX, - August 8, 2006 - etalk Corporation, a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of contact center recording and analytics solutions, announced that it had been awarded patents by the United States Patent and Trademark Office for its innovative screen recording technology. The patents strengthen etalk's unstructured data acquisition capabilities in the contact center. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence.
The two patents awarded include the System and Method for Reproducing a Video Using Accelerated Frame Playback (US 7,027,708 B2 issued April 11, 2006) and the System and Method for Reproducing a Video Using Accelerated Frame Recording (US 7,043,745 B2 issued May 9, 2006). These provide a less memory-intensive approach to screen recording by capturing only the changed video frames once the initial image has been captured. etalk records customer calls in the contact center and the corresponding screens on the agent's desktop for compliance or quality review. Screen recording is also used in the back-office for process analysis and improvement.
"etalk is dedicated to providing our customers with pioneering technology in the contact center," says Scott Shute, etalk CEO. "We paved the way in quality monitoring recording with patents like these, and will continue to do so with our innovative approaches to real-time analytics."
With the introduction of Qfiniti™ Enterprise last fall, etalk delivered the industry's first meaning-based analysis of customer interactions, enabling more proactive customer service. Unique unstructured communication analysis within this solution helps automate customer trend spotting and agent information delivery.
The video patents expand etalk's intellectual property to a portfolio of more than two dozen U.S. patents (and more than 50 global patents) granted for contact center technology. etalk received its first patent for service observe recording technology in 1989, helping companies more economically record for quality purposes.
Customers can take advantage of this architecture with etalk's Qfiniti Observe recording. Qfiniti Observe is part of the Qfiniti Enterprise suite of contact center solutions which delivers compliance and quality monitoring recording, agent training and evaluation, customer satisfaction surveys, performance management and advanced speech analytics - all in a single interface.
With research and development investments up more than 250% in 2006, Autonomy continues to value and drive technology innovation. R&D centers in the Silicon Valley, Dallas, Boston, Beijing, and Cambridge, UK contribute to the over 110 patents collectively owned by the Autonomy Group.
About etalk
etalk, an Autonomy Company, is a leading provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's premier companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including BAE Systems, Boeing, Ford, Daimler Chrysler, Shell, AOL, BBC, Reuters, Hutchison 3G, Ericsson, T-Mobile, Coca Cola, Kraft Foods, Nestle, Lloyds TSB, GlaxoSmithKline, KPMG, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the U.S. Securities and Exchange Commission, the New York Stock Exchange, the U.S. Department of Homeland Security, NASA and the U.S. Department of Energy. Autonomy has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Vignette, Tibco, Stellent, Symantec and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, specialist in Real-Time Enterprise Governance; Virage, a visionary in Rich Media Management and Security and Surveillance technology; etalk, award-winning provider of enterprise-class contact center products, Cardiff, a leader in content capture and business process management solutions, and Ultraseek, a leading provider of business search engines.
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This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
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Summary: ...On” and “Mute Off” markers, the player renders the conversation un-hearable between them. Users who are not allowed to hear the conversation cannot listen to the conversation between the two markers. Users who are authorized hear the entire conversation. For screen playback, the player will apply...
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This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...algorithm. User Roles Autonomy etalk’s Qfiniti Desktop enables administrators to define a role for a user, and each role contains a related set of permissions. When granted, the available permissions allow the user to perform certain functions in Qfiniti, such as playing back or exporting a call recording....
Summary: ...as simplified search and playback functionality. The platform additionally delivers integrated tools for speech analytics and performance management, enabling the business to leverage recordings for risk management and quality assurance in addition to compliance. Open Architecture Having an open architecture...
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Summary: ...data that you collect and store. Autonomy Qfiniti provides robust features, both standard and enhanced, that will allow you to conform to the PCI standards while supporting your call recording compliance standards and quality monitoring initiatives. The information contained herein is subject to change...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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