Meridio and Microsoft Pilot Collaborative Support Solution
Collaborative Support Solution allows Microsoft to be the single point of contact for support in Meridio implementations
Waltham MA, June, 30, 2006 – Meridio, a leading worldwide provider of enterprise Document and Records Management (eDRM) software engineered for Microsoft® .NET platforms announced today a new program "Collaborative Support Solution". Collaborative Support is a partnership between Meridio and Microsoft to provide a single point of contact for application support in eDRM solutions.
Collaborative Support is a Microsoft support option designed to provide customers with a single point of contact for any issue related to the Meridio solution. With Collaborative Support, the Technical Account Managers (TAM's) from the Microsoft Services Premier Support program provide a customer interface for both Meridio and Microsoft technologies. When problem escalation is necessary, the Microsoft TAM maintains a persistent customer relationship until the issue is resolved.
"We are always looking to make it easier for our customers to implement their Records Management Compliance solutions," said Becky Thomas, Vice President North American Sales, Meridio. "Collaborative Support allows our customers to have one interface that will resolve issues in either the Meridio or Microsoft technologies, making our solution more convenient for the customer."
"In its simplest form, Collaborative Support connects the dots between two of Microsoft's most successful support systems, Partner Advantage and Premier Support," said Erik Benjaminson Practice Manager, ISV Partner Services. "The coming together of these two programs will provide a superior support experience for customers deploying the Meridio Product."
"Collaborative Support lets us leverage our Partner Advantage Support Program for the benefit of our customers," said Ian Raine, Vice President of Support and Maintenance, Meridio. "Microsoft maintains the customer interface while we focus on delivering quality and timely support for Meridio."
Collaborative Support is currently being used to help solve Corporate Governance and Compliance issues with a joint Microsoft-Meridio solution.
About Meridio
Meridio is a leading worldwide provider of enterprise Document and Records Management (eDRM) software, engineered for Microsoft® .NET platforms. Meridio® enables organizations to meet their corporate governance needs including compliance to legislation, avoidance of litigation, and business process optimization. Meridio with Microsoft provides complete lifecycle Enterprise Content Management (ECM), from document creation and modification, to record declaration, policy-driven retention and finally disposal.
Meridio is a Microsoft Gold partner with operations in North America, Europe and Asia Pacific.
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