Leading Chinese Consulting Firm ChinaStone Improves Client Experience with Interwoven
Best-in-class document management enables company to achieve greater firm-wide process efficiencies and collaboration for higher-quality client service
SUNNYVALE, Calif - June 26, 2006 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that ChinaStone, a leading Chinese management consulting firm, is leveraging Interwoven to improve process efficiencies and collaboration across the firm, resulting in higher-quality service for its clients and an overall improved client experience. With Interwoven's best-in-class WorkSite document management and collaboration offering, ChinaStone professionals across geographically-dispersed offices and business groups can more easily access, manage, share, and collaborate on their clients' projects.
As a consulting company specializing in education, training, and management, ChinaStone's ongoing success depends on the effective leverage of its intellectual capital and firm knowledge, including client-related content. However, as the firm's professionals are spread across multiple offices and regions, the sharing of content and collaboration was previously a significant challenge. This challenge was compounded by the fact that there was no central location or common process for storing content, often resulting in unnecessary rework and redundancies across the firm.
To address these challenges, ChinaStone selected Interwoven because it offered the most comprehensive document management and collaboration capabilities to streamline efficiencies and promote content sharing across the entire firm, while also providing award-winning ease of use. With Interwoven in place, ChinaStone professionals-regardless of geographical location-can now easily manage documents in a central, Web-based repository, speeding access to client and project-related materials for higher-quality service and greater overall productivity.
"As a leading consulting firm, the greatest asset we have is the knowledge that resides across our firm-both on our network and in the heads of our professionals," said the general manager of ChinaStone. "Interwoven provides us with a powerful solution to effectively capture this knowledge and make it available in such a way that promotes true collaboration across our project teams. The competitive advantage this has given us has been tremendous-not only have we improved the client experience, but productivity levels are even higher than before."
Since implementing Interwoven only six months ago, ChinaStone has already brought thousands of documents into the Interwoven system, which are now easily accessed by professionals across the firm. Previous manual and time-consuming document-related processes have been automated, enabling the firm to free professionals to work on higher-value tasks.
"As the Chinese economy grows in global status, an increasing number of Chinese companies are adopting technology solutions to improve the customer experience through the streamlining of key business process efficiencies. ChinaStone is an example of a leading company driving this trend," said Mike Chen, managing director, Interwoven Greater China. "Interwoven is committed to strengthening our relationship with this important market by delivering complete solutions tailored to the specific needs of Chinese companies that are looking to improve productivity and deliver a superior customer experience."
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
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