etalk Wins CRM Excellence Award for Qfiniti Explore Speech Analytics Application
DALLAS, May 30, 2006 - etalk
, a leading provider of contact center software and services, has won the CRM Excellence Award for its Qfiniti Explore advanced speech analytics application. The CRM Excellence Awards are presented to companies whose products or services have proven invaluable in helping their clients implement successful CRM strategies and maintain customer relationships from acquisition through retention.
Originally developed for the intelligence community, Qfiniti Explore is now available in the contact center environment to address business' need to gain greater customer intelligence.
"We are honored that Qfiniti Explore has been recognized as being on the cutting edge of customer relationship management solutions," said Scott Shute, CEO and President of etalk. "Its advanced speech analytics capabilities are helping contact centers play an integral role in the service, sales and marketing strategy across the enterprise."
etalk's Qfiniti Explore provides the only contextual analytics capabilities, enabling an automatic understanding of the context of the communication between the customer and the customer service representative. Companies that have access to this customer understanding can search for critical information to drive sales, react to problems and shape product development and marketing strategies. etalk is the only contact center technology provider that offers the ability to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence.
The CRM Excellence Awards are sponsored by Customer Inter@ction Solutions magazine. etalk won CRM Excellence Awards in 2004, 2003 and 2002.
About etalk
etalk, an Autonomy Company, is a leading provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's premier companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Founded in 1996 and built on ground-breaking research carried out at Cambridge University, Autonomy (LSE: AU. or AU.L) has experienced a meteoric rise to become the undisputed leader in the field of meaning based computing, that is the handling and processing unstructured information such as emails, documents, phone calls and video. It encompasses areas such as enterprise search, taxonomies, compliance, CRM and CEM amongst others.
R&D is the largest department in Autonomy, with world renowned highly qualified specialists, many of whom have conducted research at the world's top universities. Autonomy holds more than 100 patents for its ground-breaking work. Autonomy is widely recognized by analysts including Gartner Group and Forrester Research as the market leader and has been acknowledged by Delphi as the fastest growing of the publicly traded companies in the space.
Autonomy has annualized revenues of over $250 million - double that of its nearest rival - and 2005 saw strong organic growth of the core business of almost 20%. Profitability is also high with pre-tax profits jumping by 120% in 2005 - this is expected to increase significantly in the near future with the acquisition of Verity in December 2005.
Autonomy's best of breed technology has benefited more than 16,000 global companies in both the public and private sectors. Global customers include BAE Systems, Ford, Ericsson, Shell, Nestle, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Butterworths, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB and public sector agencies including the U.S. Department of Defense, the U.S. Securities and Exchange Commission, NASA and the U.K. Houses of Parliament. Autonomy plays a key role for government organizations across the globe and has been adopted as the organization standard at the U.S. Department of Homeland Security.
Autonomy has also been chosen by over 300 software companies who license Autonomy's technology to power their own software products including ATG, BEA, Business Objects, Citrix, Computer Associates, EDS, IBM Global Services, Novell, Novena, Veritas, Vignette, Supportsoft and Sybase.
Autonomy is headquartered in Cambridge, U.K. and San Francisco, U.S. with offices in most major countries of the world.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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