Interwoven Customer Experience Solution Recognized for Vision and Leadership
Interwoven solutions cited for delivering topline business benefits and targeted support for industry-specific processes
SUNNYVALE, Calif - May 23, 2006 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that InfoTrends, an independent research firm, has given high marks to the recently introduced Interwoven Customer Experience Solution in a special report entitled " Interwoven: A Focus on the Experience."
For Global 2000 companies seeking accelerated growth, the Interwoven Customer Experience Solution enables the consistent global delivery of persuasive content, resulting in higher customer satisfaction, increased brand consistency, reduced time-to-market for product launches and campaigns, and increased operational efficiencies. Unlike point technologies that address only parts of the customer experience process, the Interwoven Customer Experience Solution optimizes the quality of customer interactions across all touchpoints and all geographies.
InfoTrends, a software strategy consulting service, authored a report analyzing the emerging enterprise focus on customer experience in which it highlighted the Interwoven solution as taking the lead in improving the communications process, resulting in more timely and consistent information delivered across touchpoints. "InfoTrends believes that Interwoven's Customer Experience Solution is a timely announcement for a number of reasons, including business focus and technology evolution. In essence, customer experience gets to the heart of what we identified as the third of our top ten dynamic content software trends in our 2006 Road Map - focusing attention on the information consumer experience." The report continues, "With a focus on the customer experience, or the information consumer, we really begin to see tangible business benefits that go beyond cost-cutting and efficiency."
The InfoTrends report continues the trend of strong independent validation for Interwoven's solutions for business, which help enterprises realize full value from their intellectual capital, reduce susceptibility to risk, improve efficiency, and increase market agility. In a recent Forrester Wave report on Content-centric Applications Q1 2006, published March 29, 2006, Forrester Research cited Interwoven as a "Leader" in the category as well as a "Strong Performer" in persuasive content.
"We welcome the industry attention and respect that our Customer Experience Solution has earned," said Bill Seawick, Chief Marketing Officer, Interwoven, Inc. "This solution is central to our strong commitment to helping companies address their most pressing business needs through a fully integrated solution, and represents a major advance in empowering global organizations to drive business growth and ensure brand control across their multi-channel constituencies."
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
Summary: ...leading companies, professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard,...
Summary: ...services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell,...
Summary: ...professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft,...
Summary: ...adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case....
Summary: ...Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A...
Summary: ...including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and...
Summary: ...Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A...
Summary: ...adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case....
Summary: ...time. More than 4,200 of the world’s leading companies, professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard,...
Summary: ...chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of...
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Summary: ...Interwoven Scrittura Commodities. With Interwoven, risk is significantly reduced by eliminating manual errors and ensuring confirmation documents are tracked, routed and electronically stored. Highlights •Pr ovides hands-on control of the confirmation process from vanilla trades to exotic structured...
Summary: ...behavior, but organizations are neither able to collectively understand those interactions nor compile them in a way that can be shared with decision-making groups throughout the business. So while consumers use different channels and touchpoints throughout their relationship with your brand, today’s...
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Summary: ...governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Qantas Airways, Tesco, Virgin Mobile, and White & Case....
Summary: ...frms, and governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Qantas Airways, Tesco, Virgin Mobile, and...
Summary: ...The Business Process Management Guide for Government. The Solution After thoroughly analyzing solutions that would bridge the gap between paper and digital processes, Craig Burlingame, Chief Information Officer at the City of Boston selected Cardiff® TeleForm® to begin the migration. With this solution,...
Summary: ...managed—whether between employees, with customers, or among a host of other potential constituents. Regardless of the deployment route, organizations need to be aware that addressing these critical business issues requires a system that can form an understanding of any type of information, independent...
Summary: ...offer and jump on new opportunities as they arise. The pace of technology, growing competition, more rapid and transient customer opportunities, as well as more demanding investment cycles, has only highlighted the importance of this capability. There are four key areas to focus on: 1.Organizational simplicity....
Summary: ...need to be reminded. If it’s free, say so If the customer isn’t paying for it, declare it free. This can include free information through a newsletter, free consultation with a representative, or possibly a free gift with purchase. Unless it hurts your brand, state what’s “free” to perk interest....
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Summary: ...diverse, new information types and sources” will outperform industry peers by more than 20 percent through 2015. “Knowing how to manage unstructured data is the next wave of competitive differentiation,” Malden observes. “It enables you to get closer to customers, be more agile and be more informed...
Summary: ...these interactions and/or compile them in a way that can be shared with decision-making groups across your business. However, while consumers use different channels and touch points throughout their relationship with your brand, you may be challenged to capitalize on the data in real time, when it can...
Summary: ...Achieving Compliance and Governance in IT Operations - Sarbanes-Oxley Regulations (ITIL, COSO, CobiT). ■ Application accuracy and integrity Synchronized aggregation and deployment of application assets ensures application consistency across distributed environments. The Interwoven solution captures...
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