New Enhancements to Interwoven TeamSite Further Extend Interwoven Customer Experience Solution
New capabilities enable enterprises to enhance quality and consistency across channels, accelerate time-to-market
SUNNYVALE, Calif - May 11, 2006 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced enhancements to Interwoven TeamSite for web content management making it simpler for non-technical personnel to execute, manage, and control complex projects that span multiple websites and multiple delivery channels. By providing timely, relevant persuasive content through accelerated administration and contribution, quality control, and cross-channel integration, Interwoven is helping companies improve customer satisfaction and deliver an optimal customer experience across global markets.
As today's companies work to integrate online and offline channels, and to provide new types of Web venues (such as intranets, extranets, customer care portals, special-purpose microsites, and globalized sites), processes for content creation and publishing are becoming increasingly complex and touch virtually every business operation throughout the enterprise. This evolution has driven the need for centrally controlled management of these processes, including the ability to delegate administration to those closest to the business.
The latest version of TeamSite, TeamSite 6.7, plays a central role in the Interwoven Customer Experience Solution, which makes it possible to transform the highly complex, disordered information processes now commonly in place in businesses today into a standardized, globalized ecosystem for the efficient delivery of a relevant, accurate customer experience across all touchpoints, geographies, and stages in the customer lifecycle. The new release further extends the capabilities and benefits of the solution through several key enhancements:
*Enhanced administration features enable non-technical business personnel to more easily manage multiple initiatives and multiple sites. By allowing managers to delegate administration and contribution to the most relevant front-line businesspeople, reducing the dependency of content managers on core IT resources, companies can speed the delivery of customer-facing content while increasing its accuracy and relevance. Further improvements in usability help business personnel work more productively throughout the content creation and publishing process,
*Support for the Solaris 10 operating system supports open standards to reduce total cost of ownership and increase ROI from customer experience management and other processes,
*Enhanced APIs for SOA Web services enable deeper and richer integrations with customer experience systems and other applications, and
*Enhanced support for multi-site and multi-channel initiatives make it possible for companies to optimize their management, contribution, and cross-channel delivery processes, and to achieve greater responsiveness, efficiency, and accuracy throughout their entire global marketing ecosystem.
"There is an increasing demand for robust, scaleable, open and user-friendly software solutions to automate customer experience management for global enterprises," said Mike Maziarka, Director of InfoTrends, the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. "The new version of TeamSite reinforces Interwoven's strength in providing business professionals with the right tools to rapidly and cost-effectively publish dynamic, business Web sites while ensuring brand consistency across all Web and application touch points."
"Interwoven continues to deliver on its promise to help enterprises improve their customer experience on a worldwide basis," Bill Seawick "The latest release of TeamSite gives our customers even more control over their brands and the processes used to deliver consistent experiences across channels and geographies. By enabling managers to delegate administration and contribution to the most relevant front-line businesspeople, the solution helps companies improve the responsiveness and efficiency of their marketing operations."
Interwoven TeamSite 6.7 is available now for immediate distribution.
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
Summary: ...to web content as “Think globally, act locally.” Strategic and architectural decisions are made by senior management, while ownership of content has been delegated to the relevant business personnel. Several hundred pages are published at the cabinet level to provide key corporate messages on safety,...
Summary: ...success of our implementation.” BT is now working toward a unified experience across all channels: call center personnel will use the same tools and pages as website visitors, further improving consistency and Netcentricity. Speeding Time-to-Web While Improving Brand Consistency Autonomy is now bringing...
Summary: ...Systems Manager at Nikon Corporation. Nikon had three primary business drivers: • Improvement in operational processing to eliminate manual, time-consuming tasks. • Consistency of branding in new product releases across all channels in all geographies. • Security – prevention of early content...
Summary: ...on to TeamSite via VPN, we can weave them into the same environment as our internal personnel,” Blumfield explains. The system’s enterprise-class scalability ensures seamless performance under even the heaviest loads. Empowering Non-Technical Authors while Maintaining Brand Consistency Today, Channel...
Summary: ...the routing of the documents, signatures and date stamps confirming that all orders are processed through the appropriate channels and approvals. Bruno realized it had to go one step further and eliminate manual processes by implementing a business process automation solution across the organization....
Summary: ...the routing of the documents, signatures and date stamps confirming that all orders are processed through the appropriate channels and approvals. Bruno realized it had to go one step further and eliminate manual processes by implementing a business process automation solution across the organization....
Summary: ...enjoy an unprecedented choice of movies, news, entertainment and sports channels and interactive services on Sky Digital, the UK and Ireland's first and most popular digital television platform. BSkyB's channels are available in 10.2 million households through cable and digital terrestrial television....
Summary: ...students and staff with relevant and personalised information relating to their campus or department. Content owners throughout the university are empowered to directly contribute to their sites, leveraging Autonomy to maintain consistency in brand, messaging, and content presentation across the University’s...
Summary: ...relying on the dealerships themselves. Dealerships will still be able to contribute to their own sites— photographs, used car listings, information of personnel, current promotions—but strictly within a consistent, centrally-controlled brand environment. The needs of both content consistency and local...
Summary: ...Avaya - Case Study. Autonomy’s Marketing Asset Management solution provided the backbone of the company’s new multi-channel publishing strategy—enabling the contribution, management and delivery of content across the full spectrum of Avaya’s business environment. Consolidating its many extranets...
Summary: ...ACIAR) The Customer The Australian Centre for International Agricultural Research (ACIAR) has successfully implemented a document and records management system across the organisation, which is based in Canberra but with staff operating throughout Asia-Pacific. ACIAR assists with reducing poverty and...
Summary: ...in IDOL K2’s parametric selection and recommendation capabilities to further simplify information access for project managers and other personnel. Technical Information Platform Sun Solaris Content Aggregated More than 150,000 documents including research, best practice reports, request for proposals...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...and customizable user experience for easily creating and managing web content without IT assistance. Any non-technical user with access rights can easily contribute content in any format. TeamSite SitePublisher's WYSIWYG drag-and-drop interface with flexible layout capabilities, out-of-the-box site and...
Summary: ...generated in the runtime. Customizable business-rule templates are also provided to ensure consistency during the targeting process. Pages and sites can be virtualized and previewed by each segment prior to staging and production submission. As visitors arrive and navigate throughout the site, LiveSite...
Summary: ...Autonomy Global Capital Markets Solution Brief. • Seamless integration across all user touch points including desktop, Microsoft Office, email, web, imaging, mobile and offline workers. • Largest ecosystem of Financial Services product integrations in the market. • Proven technology used by a majority...
Summary: ...associated workflow. This ensures consistency and lower management costs. It not only saves the company money, but it also frees marketing and creative personnel to work on additional marketing activities that yield further revenue. Enabling Self-Service to Speed Time-to-Market Autonomy Virage MediaBin...
Summary: ...regularly engage in some sort of multichannel behavior, but organizations are neither able to collectively understand those interactions nor compile them in a way that can be shared with decisionmaking groups throughout the business. So while consumers use different channels and touchpoints throughout...
Summary: ...advanced analytics, categorization, and clustering to all types of data – enabling organizations to reduce costs and risks, and collect server data for any purpose including data analytics, efficient discovery, and legal hold. Product Brief “We know with a touch of a button what’s been backed up....
Summary: ...Qfiniti offers a centralized evaluation and analysis module that drives contact center performance across all touchpoints (phone, email, chat, IM, and social media) by enhancing coaching and eLearning effectiveness, streamlining quality management tasks, and improving scoring consistency. • Evaluate...
Summary: ...FileShare is a low total-cost of ownership option that allows users to incorporate good document management practices even for non-integrated client applications. A World of Possibilities WorkSite FileShare enables organizations to leverage WorkSite for applications that previously could not open or save...
Summary: ...a constant connection to the network, ALH uses a distributed model which relies on the custodian PC to process and identify data through the power of Autonomy's Intelligent Data Operating Layer (IDOL). If a machine is offline and not connected to the network, ALH will queue the policy for delivery, finding...
Summary: ...optimize pages for higher customer conversion • Driv erevenue across all customer touchpoints by intelligently testing multiple combinations of content, design, layout, pricing, offers, and recommendations • Trac kcampaign performance with KPIs to measure success from tested page throughout success...
Summary: ...can transform inconsistent, content-related activities into streamlined, compliant and auditable processes. Content On-Ramp and Output Autonomy provides the only imaging solution that unifies all paper-based processes throughout the enterprise, even processes in different departments, businesses and geographies....
Summary: ...compliant and auditable processes. Content On-Ramp and Output Autonomy provides the only imaging solution that unifies all paper-based processes throughout the enterprise, even processes in different departments, businesses and geographies. This unified approach ensures a consistent experience and full...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...technologies adequately address these challenges without costly and prolonged manual intervention. Consistency over Multiple Channels Users expect a seamlessly consistent experience over every touchpoint, be it a physical store, online shop, website, contact center, or intranet. Therefore, synchronization...
Summary: ...an eDRM system will improve: • Service Delivery to clients • Decision making • Response times in emergencies • Access to information for front line staff The information managed by the system takes many forms including letters, emails, phone call and meeting notes and even video recordings. An...
Summary: ...algorithms of inference and statistical analysis to extract meaning from both structured and unstructured information and make it available throughout the customer lifecycle, from profiling and segmentation to dynamic, real-time web content delivery and call center support. Create Informed and Compelling...
Summary: ...among the business units. And if the businesspeople no longer consider legal as a “time-wasting black hole where projects and deals go to die,” they are more likely to get legal advice. Furthermore, business is becoming increasingly global. More and more litigation is multi-district, more and more...
Summary: ...stated goals related to accountability have been met. An organization shall assign a senior executive who will oversee a recordkeeping program and delegate program responsibility to appropriate individuals, adopt policies and procedures to guide personnel, and ensure program auditability. Source:
...
Summary: ...ECM) solutions for business, enables organizations to unify people, content and processes to minimize business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industryspecific solutions which reduce business process cycle time from initial collaboration...
Summary: ...can delegate responsibility for subsets of records to specific groups. Those groups have full permission for specific subsections of the Fileplan, but may have limited or no permissions for other records within the system. Delegating authority and the hierarchical Fileplan allow the management and control...
Summary: ...frm and across multiple content systems. CIOs must keep pace with new demands on their frm’s technology infrastructure, integrate improved RM capabilities into existing systems, improve usability and make the best possible vendor selections in a consolidating RM marketplace. Contextual RM is a new records...
Summary: ...CSM keeps track of what condition containers are in at various stages of their journey throughout the world. By capturing this cross section of data, Virage provides complex cross referencing for 24/7/365 operations. CSM can significantly increase traffic efficiency as the system works on moving vehicles...
Summary: ...in a bottom-up environment, each business analyst creates a unique silo of information. Each analyst uses slightly different rules to define commonly used metrics and data elements. When a top executive calls an operational meeting to discuss results, these analysts often spend hours arguing about whose...
Summary: ...is extremely time-consuming, especially across multiple offices. Costs for storing, copying and transporting paper files throughout a geographically dispersed organization can escalate quickly, while the maintenance of multiple sets of documents in different locations introduces the possibility of version...
Summary: ...expense, manual administration overhead Monthly fee Data Center Overhead Floor and rack space, cooling and power costs None Scalability Scale painfully by migrating to new hardware or DBMS. Must often over-buy up front to accommodate future growth. Scale seamlessly, as needed, by adding instances to cluster...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
