Leading Professional Services Firms Worldwide Enhance Client Experience and Realize Key Business Benefits with Interwoven Engagement/Matter-Centric Collaboration Solution
Global leaders including SJ Berwin; DLA Piper Rudnick Gray Cary; Bricker & Eckler; and Pircher, Nichols & Meeks realize dramatic improvements in client service, productivity, and compliance
Hollywood, FL. - Interwoven GearUp '06 Conference - April 4, 2006 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that leading professional services firms across the globe are enhancing client service and realizing key business benefits with the Interwoven Engagement/Matter-Centric Collaboration solution. Powered by Interwoven WorkSite software, Interwoven's Engagement/Matter-Centric Collaboration solution enables professional services practitioners to manage all content-including documents, records, e-mails, billing, and contacts-for any given client or engagement/matter in a single integrated file that is accessible both internally and externally across departments and locations. The solution is part of Interwoven's ongoing commitment to empower professional services firms to improve client experience, productivity, and compliance through the efficient management of client files and the streamlining of key business processes.
With over 1,400 professional services customers worldwide, Interwoven has established itself as the solutions leader for professional services firms seeking to manage documents, e-mails, images, paper, and other client records in the context of an end-to-end client engagement environment. Since the introduction of the Interwoven Engagement/Matter-Centric Collaboration solution two years ago, the solution's adoption rate has risen steadily as professional services firms have recognized its value as the leading offering for mobility, records management, e-mail management, and other content-related processes.
Because the Interwoven Engagement/Matter-Centric Collaboration approach organizes content electronically using a paradigm similar to the way professional services practioners are accustomed to working with paper, the solution has achieved end-user adoption rates well beyond those of traditional document management systems. By capturing more complete content, including e-mails that have not historically been incorporated into the electronic engagement/matter file, firms can achieve greater context around their files, reduce the strain on their e-mail servers, and help their teams more quickly locate shared information when interacting with clients. As a result of Interwoven's proven solution leadership, over 80 percent of Interwoven's professional services customers have adopted the Interwoven Engagement/Matter-Centric Collaboration solution.
Global Leaders Rely on Interwoven for Client Experience, Productivity, and Compliance Gains
SJ Berwin Goes Paperless for Improved Compliance and Firm Productivity
SJ Berwin, voted UK Law Firm of the Year in 2005, is a leading European-based corporate and commercial law firm with an award-winning Private Equity practice. Although being experienced document management system users, lawyers at SJ Berwin relied on paper files as the primary source of information relating to a matter. Maintained individually by each lawyer working on a particular matter there was a risk that these files would not be complete. There was also a desire to move to electronic files in order to reduce costs associated with the storage and movement of paper, and to reap other benefits including disaster recovery and remote access.
To address these challenges, the firm rolled out Interwoven's Engagement/Matter-Centric Collaboration solution to 750 users across the firm, migrating over 1.5 million documents from a legacy document management system over the course of four weekends, with no end user downtime. Only four months after implementation, the firm already has more than 3 million e-mails and nearly 3.5 million documents stored within the Interwoven system. From a risk management perspective, the Interwoven solution has helped the firm comply more efficiently with the rules of The Law Society of England and Wales regarding retention of data and client service. Additionally, administrative assistants no longer have to print out and file literally thousands of e-mails, resulting not only in substantial time savings, but a reduction in physical storage costs and an elimination of duplicate e-mails and documents on the firm's servers.
"The Interwoven implementation firm-wide has produced greater trust and enthusiasm from lawyers toward IT related innovations," said Keith Wood, chief executive at SJ Berwin LLP. "This will help IT to implement further 'smart ways of working' into fee earner working practices during the near few years, which will truly exploit 100 percent of IT hardware and software investments. Additionally, it will produce a significant improvement in our return on investment-a vital ingredient to achieving success in a leading law firm in the 21st century."
DLA Piper Rudnick Gray Cary Leverages Interwoven to Deliver Optimal Client Service
DLA Piper Rudnick Gray Cary provides comprehensive legal services through a global organization encompassing 3,100 lawyers and 58 offices in 22 countries throughout the U.S., U.K., Continental Europe, Middle East and Asia. To enable its practice groups to provide optimal service to clients, the firm rolled out the Interwoven Engagement/Matter-Centric Collaboration solution across nine offices and 2,900 users in the U.K.
As a result of its Interwoven implementation, DLA Piper Rudnick Gray Cary is now able to create an electronic file for documents and e-mails that is shared across the firm. The firm has empowered users to easily capture and organize all client related work product including e-mail in a single location. More than 50 percent of the several million pieces of content that have been created and filed in the Interwoven repository are e-mails, resulting in a significant improvement in the completeness of the firm's electronic client files, also aiding in risk reduction. Additionally, the Interwoven implementation has helped the firm's UK offices meet key business continuity goals since all data is now centralized and fully replicated to a backup datacenter for redundancy. Due to the benefits Interwoven has helped DLA Piper Rudnick Gray Cary realize within its UK offices, the firm has also migrated users across its U.S. offices from a legacy document management system to Interwoven, and has plans to roll out the solution to its European and Asian offices in 2006.
"Interwoven's engagement/matter-centric model has emerged as the clear choice for a global organization like ours, helping attorneys throughout our firm provide clients with the best possible experience," said Daniel Pollick, Global CIO at DLA Piper Rudnick Gray Cary. "The ROI that Interwoven has helped us to achieve is truly impressive and we continue to reap the benefits of our firm's improved efficiency and productivity every day."
Bricker & Eckler Overcomes E-mail Overload
Bricker & Eckler began using the Interwoven Engagement/Matter-Centric Collaboration solution in August of 2005, seeking to manage the increasing volume of e-mails among staff, lawyers, and clients that was accumulating haphazardly on the firm's Microsoft Exchange server and on local hard drives. The firm also needed a new model to ensure that its records management policies were being enforced, and that client information was quickly available throughout the firm. Since implementing Interwoven's solution, which includes fully integrated e-mail management, Bricker & Eckler has stored more than 180,000 e-mails within the Interwoven system alongside all other relevant client content, ensuring that content is easily accessible to lawyers and staff in any location. In addition to helping the firm's lawyers search and access client information more quickly, the Interwoven solution has provided a foundation for more effective records management policy enforcement.
"We were determined to find a better way to integrate e-mail into our document management practices," said Charlotte Patin, chief information officer at Bricker & Eckler. "Beyond the immediate returns we've seen in terms of improved productivity and client service, the Interwoven solution has given our firm an unbeatable platform for a range of new content initiatives, including client extranets and records management that encompasses e-mail alongside other types of content."
Pircher, Nichols & Meeks Successfully Tackles Records Management
With offices in Los Angeles and Chicago, Pircher, Nichols & Meeks is one of the premier real estate law firms in the country. The firm needed a strategy for overcoming e-mail overload and consolidating a wide range of client content, and sought a solution that mapped to their current practices, including records management, in which the lifetime of some documents can exceed 20 years. By adopting the Interwoven solution, the firm has been able to triple the amount of records that are captured including staff e-mails, documents, and scanned images, without adding additional staff. Additionally, online client files and remote access have helped teams collaborate effectively and disseminate client information among geographically-dispersed team members, while faster, more accurate searches have helped boost productivity and efficiency. The Interwoven solution has also facilitated the firm's knowledge management initiative in which lawyers and staff can classify documents or other items as "reusable," allowing them to be found quickly for reuse.
"Right from the beginning, our lawyers recognized the tremendous benefits of the Interwoven solution," said Joyce Puccini Chapman, executive director at Pircher, Nichols & Meeks. " Training was straightforward and simple, and we quickly achieved one-hundred percent adoption - the system has become an indispensable part of the way we work."
"Engagement/Matter-centric collaboration is a key element of Interwoven's ongoing commitment to empower professional services firms to improve client experience, productivity, and compliance," said Neil Araujo, vice president of professional services solutions at Interwoven. "As more and more firms adopt our professional services solutions, the best practices that are emerging are enabling even more clear and compelling ROI throughout firms and across the entire lifecycle of client-related content."
To read about more news announced at this week's GearUp '06 conference, please go to www.interwoven.com.
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
