Interwoven Presents 'Customer of the Year' Awards to Hilton Hotels Corporation and DLA Piper Rudnick Gray Cary
Customers honored for outstanding use of Interwoven solutions to deliver improved customer experience worldwide and demonstrated return on investment
Hollywood, FL. Interwoven GearUp '06 Conference - April 4, 2006 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that it presented two outstanding customers last night with Interwoven 'Customer of the Year' awards: Hilton International was recognized in the Enterprise category, while DLA Piper Rudnick Gray Cary was recognized in the Professional Services category. Both organizations were honored for their exemplary achievements in leveraging Interwoven to deliver an improved customer experience worldwide, as well as for their demonstrated return on investment. The awards were presented on stage during an awards ceremony held last night at Interwoven's annual GearUp '06 conference.
Hilton Enhances Customer Experience Worldwide Through Content Localization Success Hilton Hotels Corporation operates over 500 hotels across the world. In 2002, the hotel leader outlined an aggressive strategy to build a series of highly personalized and localized websites for its largest markets, including the UK, Germany and Japan. As part of this initiative, local language websites were also to be developed for the Hilton-owned Scandic brand hotels across the key Scandinavian countries and Finland, a strategy which presented a number of challenges. The project required the translation and editing of more than 4.5 million words of content and over 25,000 individual content files. Additionally, Hilton had to ensure that a smooth and seamless process was put in place for website contributors from around the world to submit, edit, and maintain content. The overarching operational objective for Hilton was to empower local hotel properties to directly contribute to and maintain their new localized sites, while still enabling a high degree of brand consistency for the best possible customer experience across all Hilton sites.
To address these challenges, Hilton implemented Interwoven, which provided a foundation that ensured a consistent Hilton identity and established a common platform for business users around the world to seamlessly contribute and maintain localized content. The combination of Interwoven's customer experience solution with Translations.com's GlobalLink enterprise language solution supported the translation of websites across seven different languages. As a result, Hilton has been able to successfully create and provide a unified customer experience across three continents. At the same time, Interwoven improved process efficiencies to save Hilton more than $1 million in the first year.
"Achieving true e-commerce success is no easy task when you have to take into consideration multiple languages, cultures, and consumer behavior and expectations," said Tim Davis, Senior Vice President, Commercial Development & Information Services at Hilton Hotels Corporation. "Interwoven provided us with the robust solution we needed to accomplish our e-commerce objectives for localized sites in key target markets. We're extremely honored to be recognized as a customer of the year and look forward to building upon our strong partnership with Interwoven over the coming years."
DLA Piper Rudnick Gray Cary Leverages Interwoven to Deliver Optimal Client Service
^DLA Piper Rudnick Gray Cary provides comprehensive legal services through a global organization encompassing 3,100 lawyers and 58 offices in 22 countries throughout the U.S., U.K., continental Europe, Middle East and Asia. To enable its practice groups to provide optimal service to clients, the firm rolled out the Interwoven Engagement/Matter-Centric Collaboration solution across nine offices and 2,900 users in the U.K. Based on Interwoven WorkSite software, Interwoven's widely-adopted Engagement/Matter-Centric Collaboration solution enables professional services practitioners, for the first time, to manage client and matter-related content in the electronic world the way they have done for more than 100 years in the physical world. Practitioners can consolidate documents, records, e-mails, billing, contacts, and all other relevant content for any given client, engagement, or matter in a single integrated file that is accessible both internally and externally across departments and locations. As a result, professional services firms can manage critical content, enhance client and business relationships, enable efficient collaboration over distance, and improve practitioner and staff utilization.
As a result of its Interwoven implementation, DLA Piper Rudnick Gray Cary is now able to create an electronic file for documents and e-mails that is shared across the firm. The firm has empowered users to easily capture and organize all client related work product including e-mail in a single location. More than 50 percent of the several million pieces of content that have been created and filed in the Interwoven repository are e-mails, resulting in a significant improvement in the completeness of the firm's electronic client files, also aiding in risk reduction. Additionally, the Interwoven implementation has helped the firm's UK offices meet key business continuity goals since all data is now centralized and fully replicated to a backup datacenter for redundancy. Due to the benefits Interwoven has helped DLA Piper Rudnick Gray Cary realize within its UK offices, the firm has also migrated users across its U.S. offices from a legacy document management system to Interwoven, and has plans to roll out the solution to its European and Asian offices in 2006.
"Interwoven's engagement/matter-centric model has emerged as the clear choice for a global organization like ours, helping attorneys throughout our firm provide clients with the best possible experience," said Daniel Pollick, Global CIO at DLA Piper Rudnick Gray Cary. "The ROI that Interwoven has helped us to achieve is truly impressive and we continue to reap the benefits of our firm's improved efficiency and productivity every day."
"Both Hilton and DLA Piper Rudnick Gray Cary have demonstrated tremendous vision and industry leadership with regard to their use of Interwoven solutions to improve the service they deliver to customers on a global scale," said Bill Seawick, chief marketing officer at Interwoven. "It's an honor for Interwoven to have two such industry leaders using our technology to grow their businesses, and to serve as such clear examples of the power of customer experience-oriented solutions for other global organizations. We are proud to congratulate Hilton and DLA Piper on their outstanding achievements."
To read about more news announced at this week's GearUp '06 conference, please go to www.interwoven.com
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
Summary: ...time. More than 4,200 of the world’s leading companies, professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard,...
Summary: ...services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell,...
Summary: ...to the right person in the right context at the right time. More than 4,200 of the world’s leading companies, professional services firms, and governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong...
Summary: ...leading companies, professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard,...
Summary: ...at the right time. Nearly 4,400 of the world’s leading companies, professional services firms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade...
Summary: ...professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft,...
Summary: ...the right context at the right time. Nearly 4,400 of the world’s leading companies, professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP...
Summary: ...Genpact Case Study. Over 4,200 of the world’s leading companies, professional services firms, and governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis,...
Summary: ...William Buck Case Study. Nearly 4,400 of the world’s leading companies, professional services firms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong...
Summary: ...Osborne Clark Case Study. Many of the world’s leading companies, professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade...
Summary: ...in the right context at the right time. Many of the world’s leading companies, professional services frms, and governments have chosen Interwoven, including adidas, Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP,...
Summary: ...East and the United States, DLA Piper represents more clients in a broader range of geographies and practice disciplines than virtually any other law firm in the world. Building strong client relationships through high quality legal advice remains the compass for DLA Piper's business strategy. The Challenge...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...of more than 20,000 global companies, law firms and federal agencies including: AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, , Daimler AG, Deutsche Bank, DLA Piper, Ericsson, FedEx, Ford, GlaxoSmithKline, Lloyds TSB, NASA, Nestlé, the New York Stock Exchange, Reuters, Shell, Tesco, T-Mobile,...
Summary: ...web content management, web optimization, rich media management and video and audio analysis. Autonomy's customer base is comprised of more than 20,000 global companies, law firms and federal agencies including: AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, , Daimler AG, Deutsche Bank, DLA Piper,...
Summary: ...with robust IT performance and scalability to unlock the value of content. Today, nearly 3,900 enterprise and professional services organizations worldwide have chosen Interwoven, including: adidas, Airbus, Avaya, Cisco, DLA Piper, the Federal Reserve Bank, FedEx, HSBC, LexisNexis, Microsoft, Samsung,...
Summary: ...adidas, Airbus, Avaya, Cisco, DLA Piper, the Federal Reserve Bank, FedEx, HSBC, LexisNexis, Microsoft, Samsung, Shell, Samsonite, White & Case, and Yamaha. Over 18,000 developers and over 300 partners enrich and extend Interwoven’s offerings. To learn more about Interwoven, please visit www.interwoven.com....
Summary: ...advanced technologies to transform the database market, by turning legacy Relationship Database Management Systems (RDBMS) into next-generation probabilistic inference engines that can understand “shades of gray.” Although the computing world has changed significantly since the relational database...
Summary: ...HP Services The HP Backup & Recovery Solution Services provide customers with improved speed and confidence in IT infrastructure deployment, and prepare their IT staff and processes for operational success. These services are a suite of scalable, clearly defined service engagements that provide product...
Summary: ...had an Intranet for four years and, since its inception, have used it to leverage knowledge throughout the firm. The firm has also had document management since the early 80’s. The WorkSite is a logical extension and marriage of both of those functions.” — Donald Sternfeld, CIO, Ropes & Gray www.autonomy.com...
Summary: ...Increase visibility into process bottlenecks and redundancies in repetitive tasks • Impose deadlines, monitor task level detail, and raise alerts to improve outcomes Using Autonomy, companies are able to deploy process automation solutions rapidly and roll them out across the enterprise using comprehensive,...
Summary: ...into process bottlenecks and redundancies in repetitive tasks • Impose deadlines, monitor task level detail, and raise alerts to improve outcomes Using Autonomy, companies are able to deploy process automation solutions rapidly and roll them out across the enterprise using comprehensive, graphical workflow...
Summary: ...clearly a requirement. Solution Brief The numbers are staggering: More than 500 million users, translated into 70 languages in more than 180 countries. Additionally, there are 150 million active users accessing the site through mobile devices.
...
Summary: ...the fileplan. Other Significant Enhancements Language Packs Meridio 5.0 incorporates Language Packs into its localization strategy. Language Packs bring localized versions of the Meridio product onto the same code stream as the mainstream product. In this way, customers using a localized version will...
Summary: ...and meaning based search. Automate Business Process Drive and automate document-centric business processes such as tax engagements, from client acceptance through engagement close, with a unified approach to document and process management. Autonomy iManage Solutions for Accounting Firms Leverage Autonomy’s...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Qantas Airways, Tesco, Virgin Mobile, and White & Case....
Summary: ...frms, and governments have chosen Interwoven, including adidas, Airbus, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Qantas Airways, Tesco, Virgin Mobile, and...
Summary: ...quickly by users with minimal training to deliver a rapid return on investment. The system’s effectiveness in meeting the needs of firms of all sizes can be seen in its user base: customers include leading firms like: Eisner LLP, DLA Piper Rudnick, Deloitte, Jones Day, Freshfields Bruckhaus Deringer,...
Summary: ...software solution for 100 DLA Piper users in the fi rm’s rapidly growing defendant personal injury team. After further analysis, DLA Piper also decided to roll the software out to its 50 fee earner fi nancial litigation team. Proclaim provides a complete desktop solution for DLA Piper staff, providing...
Summary: ...with robust IT performance and scalability to unlock the value of content. Today, nearly 3,800 enterprise and professional services organizations worldwide have chosen Interwoven, including: adidas, Airbus, Avaya, Cisco, DLA Piper, the Federal Reserve Bank, FedEx, HSBC, LexisNexis, Microsoft, Samsung,...
Summary: ...a real commitment to engage users, empower them, and show a demonstrated respect for their ideas and input. The need to work within the best practice framework and records standards is essential, but this should be communicated clearly to users, demonstrating how the system can meet the drivers for change....
Summary: ...It is useful to consideration what has been achieved by other organisations both in the public and private sector. 2. Define a project, its scope, objective and timescales It is important to establish clearly what the organisation wants to achieve by implementing an enterprisewide document and records...
Summary: ...which have been, and continue to be, paperbased. While this patchwork of paper processes can work, it lacks efficiency and distracts resources from the primary mission of providing patient care. IT executives struggle with achieving efficiency in these processes because many IT systems are not integrated,...
Summary: ...data or data compilations stored in any medium from which information can be obtained, — translated, if necessary, by the respondent through detection devices into reasonably usable form.” The amended rules essentially codified the holdings in the Zubulake cases and espoused an overarching theme of...
Summary: ...Leveraging ongoing VoC insights, it’s time to adjust or create new experiences Business discovery-enabled organizations rapidly enhance the customer experience or roll out new experiences such as new campaign pages, agent contact center scripts or enhanced instore signage. A flexible system that enables...
Summary: ...operational divisions, enabling companies to take a quantum leap forward in the way they manage customer service, gather intelligence for sales and marketing, determine business strategy and minimize risk. For example, an international car rental company received a wave of complaints in the contact center...
Summary: ...Virage Security and Surveillance White Paper. For example, renowned retailers use Virage ANPR to ensure their most loyal customers receive outstanding levels of customer service. At the entrance to the car park, ANPR automatically detects loyalty cardholders as they enter and automatically assigns them...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
