Interwoven Announces Integration with BlackBerry Mobile Devices, Enabling Organizations to Deliver Enhanced Customer Service through Greater Mobile Capabilities
Integration underscores new Interwoven Customer Experience Solution, empowering organizations to improve customer response times, information access, and productivity
Hollywood, FL. - Interwoven GearUp '06 Conference - April 3, 2006 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced a new integration for BlackBerry mobile devices, enabling organizations to deliver enhanced customer service through greater mobile e-mail and document management capabilities. The new offering supports Interwoven's commitment to enabling its customers to deliver an improved customer experience across the organization by having greater access to customer information for faster response times and consistent, high-quality customer interactions (see related announcements, "Interwoven Introduces Industry's First Solution to Automate Customer Experience Management for Global Enterprises" and "Interwoven Joins Forces with Leading Telecom Supplier to Deliver Personalized Media Solutions, Enhancing the Customer Experience of Mobile Users Worldwide").
Interwoven's integration with BlackBerry is the company's first mobility solution, which will be followed by additional solutions to support other mobile devices running Microsoft Windows mobile software. These solutions underscore Interwoven's ongoing commitment helping organizations deliver improved customer interactions across all touchpoints, among which wireless continues to grow in importance. For example, within the professional services market alone, nearly 77 percent of U.S. law firms currently rely on the BlackBerry as the primary interface for their mobile workers to communicate with clients and colleagues via e-mail.1 With its new BlackBerry integration, Interwoven is enabling enterprises and ;professional services firms to achieve new levels of customer service since users now have access to their Interwoven e-mail and document management systems anytime, anywhere, ensuring more rapid, accurate, and consistent customer communication.
"The availability of Interwoven for BlackBerry is excellent news as we can now fully incorporate the Blackberry into our Interwoven environment," said David Hamilton, director at Freshfields Bruckhaus Deringer. "We have some 2000 BlackBerrys in use throughout the firm and, the device is certainly our lawyers' favorite means of keeping on top of their work while away from the office. We are excited that our attorneys will now be able to use their BlackBerrys while still retaining all the benefits of the Interwoven system."
For business users across industries, delivering a highly responsive customer service experience greatly depends on the ability to quickly access, store, and deliver client-related information including e-mails and documents. At the same time, the increasing mobility of workers has introduced new challenges for both e-mail and document management, as users spend more time outside of the office for meetings, traveling, and working remotely. To be fully effective, e-mail and document management must provide business users with the ability to easily file e-mails and retrieve previously filed content whether they are connected to the network, working offline, or using a wireless device. Absence of this capability can result in poor user adoption, undermining the ability of enterprises and professional services firms to capture content within and manage their vital repositories of customer content.
Interwoven's integration for BlackBerry provides a rich user experience over wireless networks by leveraging the synchronization capabilities of BlackBerry enterprise servers. As a result, users can file e-mails even in the absence of a wireless signal. For example, a user on a plane can compose and file e-mails, which are then automatically synchronized with the Interwoven system when the mobile device re-establishes wireless connectivity. Additionally all communication between BlackBerrys and Interwoven servers is AES (Advanced Encryption Standard) or Triple DES (Data Encryption Standard) encrypted to ensure the confidentiality and integrity of wirelessly transmitted information.
"As workers continue to spend more and more time outside of the office, it's critical that enterprises and professional services firms have the right technology in place to enable their mobile professionals to provide customers with the best possible experience, anytime and from anywhere," said Bill Seawick, chief marketing officer at Interwoven. "Our new integration with BlackBerry is just the beginning of more solutions to come from Interwoven designed to empower companies to successfully solve their customer experience management challenges across all channels and throughout the entire organization."
To read about more news announced at this week's GearUp '06 conference, please go to www.interwoven.com
1 (ILTA) International Legal Technology Association, 2005 Technology Survey, December 2005
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
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