Interwoven and SDL Deliver Global Customer Experience Management Solution
Joint solution enables enterprises to increase customer satisfaction and loyalty on a global scale
Hollywood, FL. - Interwoven GearUp '06 Conference - April 3, 2006 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, and SDL International (London Stock Exchange: SDL), a leader in the emerging market for global information management (GIM) solutions, today announced that they have entered into a partnership to deliver a joint solution for global customer experience management. Powered by a best-in-class combination of software, process management, and best practices, the solution enables multinational companies to increase their customers' loyalty and satisfaction in markets around the world. The solution is being highlighted this week at Interwoven's GearUp '06 conference in Hollywood, Florida, including demonstrations during the event's keynote address, at the SDL booth (#104), and in a joint Interwoven-SDL presentation on delivering the global customer experience.
As companies across all markets and industries strive to deliver a better customer experience, it has become essential to ensure that local business and language requirements are met, as well as ensure brand consistency across global markets.
According to leading analyst firm IDC, the "interest in Global Information Management solutions will accelerate as companies recognize the opportunities to increase the international strength of their brand, gain untouched mindshare with new foreign consumers, maintain a strong internal corporate image, and shorten time-to-market for new products and services. All of which will lead to increased brand awareness, improved customer satisfaction, and accelerating global revenues."1
Global information management solutions empower organizations to accelerate the delivery of multilingual content to global markets.
Together, Interwoven and SDL empower enterprises to provide an optimal customer experience worldwide by unifying companies' global information lifecycles, from authoring to content management to localization to publishing. Enterprises can deliver global content efficiently and responsively through the integration of Interwoven content management, content intelligence, digital asset management, and multi-channel publishing capabilities with SDL translation management, authoring assistance, and language services. Additionally, approved messaging and content is made available across multiple languages and channels, enabling simultaneous product and campaign launches on a global scale.
As a result, companies can achieve key strategic customer experience objectives including:
Increased Customer Loyalty - through improved quality of customer experience, interaction and collaboration, and the adaptation of content to meet local needs;
New Revenue Channels - by extending the company's reach into additional international markets and supporting rapid publication through multiple channels;
Consistent Global Branding - by supporting the accurate delivery of brand content in local languages, reusing approved language content, and maintaining a global term base; and
Reduced Communication Costs - by optimizing the reuse of content, automating content processes, shortening content time-to-market, and more efficiently facilitating ;simultaneous product and campaign launches worldwide.
Joint customer Sun Microsystems dramatically improves customer experience of Java.com, reducing time-to-market for localized content
Joint Interwoven-SDL customer Sun Microsystems was previously challenged in ensuring that multiple websites worldwide were updated with the most current, accurate, and relevant content for important product launches. This information also had to be translated into multiple different languages to reach various local markets and delivered rapidly.
"SDL and Interwoven significantly improved the customer experience of SunCatalog, java.com, and training@sun.com," said Will Snow, director of Internet Services Engineering at Sun Microsystems. "This joint solution improved the accuracy of our Web-based resources, while preserving our key messages and reducing the time needed to go live with local content. It has proved to be very effective and scalable, with the automated processes enabling us to easily manage global updates involving over 50,000 files of new information."
"Interwoven's leadership in customer experience management, combined with our leadership in global information management solutions, elevates the global customer experience to a whole new level," said Terry Lawlor, vice president of worldwide marketing at SDL. "Together, we provide a highly flexible platform for global organizations to personalize and customize online and offline communications to the specific needs of local customers."
"We have drawn on SDL's extensive experience with global markets to provide the industry's best solution for global customer experience management," said Bill Seawick, chief marketing officer at Interwoven. "In addition to their long history of leadership in delivering local language content, SDL is the world's largest provider of technology for global information management, and we look forward to a fruitful partnership helping global companies achieve their customer experience goals."
Availability The Interwoven-SDL solution for global customer experience management is available now. For more information, please go to www.sdl.com
To read about more news announced at this week's GearUp '06 conference, please go to www.interwoven.com
1 IDC, "Executive Brief: "Getting from Yes to Ja," August 2005.
About SDL International
SDL International (London Stock Exchange: SDL) is a leader in the emerging market for global information management (GIM) solutions that empower organizations to accelerate the delivery of high-quality multilingual content to global markets. Its enterprise software and services integrate with existing business systems to manage global information from authoring to publication and throughout the distributed localization supply chain. Global industry leaders such as Audi, Bayer, Best Western, Bosch, Canon, Deutsche Bank, Kodak, Microsoft, Morgan Stanley, Reuters and SAP rely on SDL to provide enterprise software or full outsourcing for their GIM processes. SDL has implemented more than 100 enterprise GIM solutions, has over 100,000 software licenses deployed across the GIM ecosystem and its global services infrastructure spans more than 50 offices in 30 countries. For more information visit www.sdl.com.
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
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