etalk Debuts Qfiniti Enterprise in Spanish and Portuguese
Local language capability designed to extend etalk's unprecedented growth in Latin America
MEXICO CITY and DALLAS, March 28, 2006 - Answering the needs of globalized contact centers and strong growth in Latin America, etalk, a leading provider of contact center quality management and speech analytics software and services, has introduced its Qfiniti Enterprise suite of call center applications in Portuguese and Spanish. etalk is demonstrating this technology today at the International IP & Contact Forum in Mexico City.
By offering its marquee solution in the native languages spoken in Latin America, etalk expects to spur further growth in an already burgeoning contact center market. etalk's regional sales increased by 54 percent in 2005. In addition, the number of contact center agent positions in the region is expected to increase by 17 percent annually to reach 730,000 in 2008, according to Datamonitor, an independent marker research firm.
Qfiniti Enterprise is the industry's first unified call recording, agent evaluation and advanced speech analytics solution for the growing contact center market. Qfiniti Enterprise delivers these services on a single platform that allows contact center users to simply log in with the language of their choice. In addition to the user interface, the speech analytics capabilities are also localized, so searching and script analysis occurs in the user's preferred language.
"We applaud etalk for taking such a thoughtful approach to launching its products in international markets," said Catherine Rumillat VP Customer Services with Orange Telecom, an etalk contact center customer based in the Dominican Republic. "As someone with experience working in various contact centers around the world, I find it refreshing to know that etalk's Qfiniti solutions will be available in the user's native language. This not only saves on training time, it also shows that etalk truly cares about its call center customers."
Because the Qfiniti Enterprise platform is "language independent," the solution is ideal for multi-site, international contact centers, since each user can simply control the default language setting from within Windows. A call center supervisor in Mexico can have his language setting in Spanish, and simultaneously, another user within that same organization - located in Brazil - can set his language to Portuguese. This ensures that a global program can be deployed and managed from a centralized location, regardless of where the specific call center or remote agent resides.
"Making Qfiniti Enterprise products available in local languages is an example of our commitment to delivering the best possible product to our customers, no matter where they are around the globe,"said Scott Shute, chief executive officer at etalk."Not only is Mexico and the rest of Latin America a strategic market for us, but we're seeing many of our customers move closer towards a distributed or virtual call center, making this a critical requirement."
Resellers of the Qfiniti platform around the globe area are also excited about the popularity of Qfiniti Enterprise, which is also available in English, Dutch, Italian and Polish. This growth will continue in 2006, as new languages, including German and French, are released.
About etalk
etalk Corporation, headquartered in Irving, Texas, is a leading provider of software and services to more than 1,500 contact centers around the globe. etalk joined the Autonomy group in 2005. As the company that pioneered call quality monitoring, etalk has maintained its focus on quality for more than 20 years, helping some of the world's preeminent companies, including 35 of the Fortune 100, consistently deliver outstanding customer service. For more information, visit www.etalk.com.
About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information, including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.
Autonomy's customer base comprises more than 16,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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