etalk's Consulting Director to Publish Monthly Industry Column
IRVING, TEXAS, March 16, 2006 - Roger Lee, a certified Six Sigma Blackbelt and Director of Consulting Services for etalk, a leading provider of contact center solutions, has been selected as a Body of Knowledge expert for CCNG, the number one industry advocate for call center managers.
Lee specializes in leading process improvement projects by using the Six Sigma methodology and his 15-year background in finance and call center operations.
CCNG offers insight to call center managers seeking best practices strategies to advance call center operations through things like improved customer services, enhanced agent training and coaching, and improved quality monitoring. Lee will offer his advice on Quality Monitoring best practices as a Topic Master for the CCNG online Body of Knowledge repository, at www.ccng.com / Resources / CCNG Body of Knowledge.
"Roger Lee is a CCNG member whose Call Center experience creates a great resource for the Call Center industry on a variety of process improvement topics. He offers expert level insight to our members on improving the Quality Monitoring function," said David E. Hadobas, President and CEO of CCNG. "Our goal is to advance our members' knowledge base, and we know Roger will be a huge asset toward that end."
Lee's experience includes developing and implementing call monitoring programs.
"I'm thrilled to work with such a respected organization to help elevate the call center to its rightful status as a key player in corporate sales and marketing strategy," Lee said.
About CCNG
CCNG, with 4,000 members across the United States, is the number one industry advocate for call center managers - providing programs on a local, regional, national and virtual basis. CCNG was incorporated in 1994 and has a unique focus of providing educational information and face-to-face networking through a membership organization. CCNG members are motivated call center management and industry professionals dedicated to the exchange of working knowledge and best practice strategies for the advancement of call center operations and call center professionals. CCNG offers membership for both individuals and organizations.
About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services designed to help global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's preeminent companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information, including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.
Autonomy's customer base comprises more than 16,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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