etalk Continues Expansion of European Presence with Larensa Relationship
European Contact Centers Eager to Implement etalk Solutions
IRVING, TEXAS, Feb. 22, 2006 - etalk, the largest provider of contact center software and services, announced that it has strengthened its European presence in Belgium, the Netherlands, and Luxembourg by expanding its channel partner agreement with Larensa Smart Voice, a specialist in customer contact integration solutions based in The Netherlands. etalk is part of the Autonomy (AU.L) group of companies, with nearly 1,000 employees worldwide.
Larensa Smart Voice offers call center solutions in the Netherlands, Belgium and Luxemburg and plans to expand into Germany in the second half of this year.
"We're excited that customer demand for our Qfiniti Enterprise call center solutions has grown so much in Europe that we continue to need even greater representation via channel partner relationships," said Scott Shute, etalk's Chief Executive Officer. "The agreement with Larensa and our other valuable partners supports our mission to provide the highest level of service to our customers around the globe."
European contact centers are eager to implement etalk's groundbreaking speech analytics technology, offered through Qfiniti Explore. Explore delivers a conceptual understanding of customer calls that automatically spots relevant trends within contact centers. Businesses are using this customer intelligence to drive sales and marketing strategy.
"It is definitely exciting for us to work with a company that is already so respected in the industry, and is known for their speech analytics expertise, something that is a unique competitive differentiation for us as well," said Michael Borchers, Commercial Director with Larensa Smart Voice.
About Larensa Smart Voice
Larensa Smart Voice is a knowledge logistics and technology services firm that enables organizations to create and sustain a competitive advantage by focusing on their most important asset – knowledge. The firm predominantly advises companies in the Telecommunications, Media and Financial Services industries. Its capabilities focus on developing multi-channel self-care strategies for contact center organizations and delivering intranet-based knowledge management solutions.
About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services designed to help global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's preeminent companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information, including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.
Autonomy's customer base comprises more than 16,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, a leader in technology for Real-Time Enterprise Governance; Virage, a leading provider of rich media communication and content management software; Cardiff, a leader in content capture and business process management solutions, Ultraseek, a leading provider of business search engines; and etalk, a leading provider of enterprise-class contact center products.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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