etalk Accelerates Expansion in Latin America's Contact Center Market
Leading worldwide provider of contact center software & services experienced 54% growth in region last year
Company signs 10 additional channel partners, now covers all of Latin America
IRVING, Texas (February 7, 2006) - etalk, the largest provider of contact center quality management and speech analytics software and services, today underscored its continued success in Latin America with the announcement that it has signed 10 new channel partners in the region. The company's regional sales also increased by 54 percent last year, further solidifying its positioning in Latin America's contact center market. etalk is part of the Autonomy group of companies, with nearly 1,000 employees worldwide.
The new channel partners- e-Business Distribution Colombia S. A., Customer Interaction Consulting (CIC) and CGI-COMPUCOM, based in Colombia; e-Business Distribution Guatemala, with headquarters in Guatemala; e-Business Distribution Perú S.A., in Peru; GRUPO Estratel, based in Mexico; Gennari & Peartree, with offices in Brazil; Sinergit, located in the Dominican Republic; Raycom, based in Uruguay; and Altitude Software, with operations throughout Latin America-joined eight other firms that are helping etalk build market share and gain recognition throughout every country in the region.
"etalk considers Latin America of strategic importance to the future of the contact center industry," said Scott Shute, etalk's chief executive officer. "As a result, we are delighted to see that companies with such an established reputation in their markets have opted to partner with us to help Latin American businesses compete in the global market and obtain a greater return on investment from their contact centers."
Companies throughout 15 countries in Latin America use etalk's breakthrough call center technology, reflecting a trend of explosive growth in the contact center market in Latin America. According to Datamonitor, the number of agent positions in the region will grow by 17 percent, from 336,000 in 2003 to 730,000 in 2008.
With these partnerships, etalk demonstrates its approach to serving customers in Latin America and around the world.
"etalk works with a select group of channel partners in regions outside the United States not only to distribute products, but also to provide customers with the support they need to be successful," said John Sweeton, etalk's vice president of International Sales. "Instead of handing off our products to resellers, we build true partnerships with companies like these that have a reputation for technical expertise and great service."
Under the partnerships, these companies have gone through an intensive etalk training session to become certified on the company's products.
"We're excited to be working with a team of partners that truly understands the needs and challenges of contact centers in this region," said Fernando Castellanos, etalk's managing director for Latin America and Asia/Pacific. "Businesses are leveraging etalk's innovative technology to gain a better understanding of their customers' needs. And they are using this business intelligence to get an edge on the competition."
About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's best companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.
Autonomy's customer base comprises more than 1,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, a leader in technology for Real-Time Enterprise Governance; Virage, a leading provider of rich media communication and content management software; and etalk, a leading provider of enterprise-class contact center products.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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