Interwoven Receives "Partnership in Excellence" Award from Customer First National of Nebraska for Enabling It to Enhance Customer Experience through Greater Brand Consistency
Leading Bank Holding Company Honors Interwoven for its Role in Improving the Quality and Consistency of Content across Customer Touch Points Including More Than 70 Web sites and 90 Banking Locations
SUNNYVALE, Calif. - February 6, 2006 - nterwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that it has been recognized with a "Partnership in Excellence" award by its customer First National of Nebraska, reinforcing Interwoven's dedication to helping its customers meet their key business objectives, including improving customer experience across all customer touch points. The award comes in recognition of Interwoven's role in helping First National achieve its goal of delivering an enhanced customer experience through the delivery of more timely online content and greater brand consistency across more than 70 Web sites and over 90 banking locations.
Interwoven is focused on providing targeted ECM solutions that help companies across industries, including financial services, solve specific business process challenges such as improving customer experience. With Interwoven solutions, leading companies like First National can deliver an enhanced customer experience through increased brand consistency across all customer touch points; greater content personalization; improved customer self-service; and more.
Prior to working with Interwoven, First National of Nebraska had difficulty maintaining Web site content consistency across their 70 sites that service banking locations throughout the Midwestern United States. Banks in the First National family were hampered in providing customers with up-to-date content, in part because of the need to channel Web content change requests through a central IT organization. Time-consuming and error-prone manual publishing processes also exposed the bank to the possibility of Web content updates not being deployed to the right Web servers at the right time, leading to both an inconsistent customer experience and the risk of regulatory non-compliance.
Following a rigorously competitive selection process, First National chose the Interwoven Web Content Management (WCM) and Content Provisioning solutions because of Interwoven's established ECM leadership within the financial services sector, industry-leading ease-of-use, and Interwoven's ability to scale to meet the bank's needs over time. The Interwoven WCM solution has enabled each First National member bank to manage its own Web content within the context of a unified WCM environment. Business users in each banking location can create, edit, and manage their own Web content without IT assistance and with little or no training required. As a result, rather than being updated only once or twice per week, Web content remains fresh and current at all times, enhancing the customer experience each bank provides while ensuring full brand compliance across all member banks.
Further, the Interwoven Content Provisioning solution is enabling the bank to more effectively provide customers with a consistent online experience, while also mitigating regulatory non-compliance issues. The Interwoven Content Provisioning solution, powered by Interwoven OpenDeploy software, provides First National's IT department with a standardized production release process, enabling reliable, uniform, and auditable content deployment across all member bank Web sites.
"Interwoven makes it possible for our banks to provide a timely, personalized customer experience while still maintaining centralized control over brand integrity and look and feel," said Renee McGuire, vice president of Enterprise Delivery for First National. "Interwoven deserves this recognition for partnering with us to bring efficiency and consistency to our web content development and publishing processes."
"Providing a consistent, high-quality customer experience is increasingly critical in today's consumer-driven markets," said Bill Seawick, chief marketing officer for Interwoven. "We're honored to accept this award from First National as validation of our commitment to helping enterprises meet their key business objectives."
Interwoven received the "Partnership in Excellence" award at First National's Partnership in Excellence awards banquet held in Omaha, Nebraska on January 26, 2006.
About Interwoven ECM Solutions
Interwoven Web Content Management is based on Interwoven TeamSite software, the industry's most advanced content management software that enables organizations to manage mission-critical information and gain competitive advantage through the deployment of applications such as internally-facing intranets and employee portals, and external sites such as public Web sites, dealer portals, and extranets. The Interwoven Content Provisioning solution standardizes the way code and content changes are aggregated, synchronized, and deployed throughout testing, staging, and production environments. By streamlining this previously resource-intensive process, the Interwoven solution is empowering IT Operations to slash provisioning costs by an average of 40 percent, bring new revenue-generating applications to market more quickly, and meet key compliance requirements.
About First National
First National of Nebraska is one of the largest bank holding companies headquartered west of the Mississippi River. First National and its affiliates have $16 billion in managed assets and over 7,000 employees located across the United States. Primary banking offices are located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota and Texas.
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
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