etalk Receives Customer Inter@ction Solutions® Magazine's "Product of the Year" Award for 2005
Qfiniti Enterprise Honored for Outstanding Innovation
Irving, Texas - January 23, 2006 - etalk®, a division of Autonomy (LSE: AU. or AU.L) announced today that Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named Qfiniti Enterprise as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.
Qfiniti Enterprise helps global, multi-site operations consistently deliver outstanding customer service through its centrally managed infrastructure for call recording, quality management, and speech analysis. Through a unified solution, Qfiniti can automatically understand the content in recorded conversations, and process the information so that contact center managers can respond to developing trends. In addition, Qfiniti Enterprise can log or selectively capture audio and desktop events, evaluate and analyze those activities, as well as automatically perform post-call surveys to measure real-time customer satisfaction.
"Qfiniti Enterprise has the unique ability to go beyond quality assurance to actually understand what is being said between the agent and the customer. Now, contact center managers can search and access large amounts of customer interactions and analyze exactly what is being said with unprecedented accuracy." said Roger Woolley, Vice President of Marketing at etalk. "Qfiniti not only delivers all the quality management tools a business needs to stay on top of customer service, but offers an easy way for organizations to automatically find those recordings that matter the most."
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. etalk has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.
About etalk
etalk Corporation, headquartered in Irving, Texas, is a leading provider of software and services to more than 1,500 contact centers around the globe. etalk joined the Autonomy group in 2005. As the company that pioneered call quality monitoring, etalk has maintained its focus on quality for over twenty years, helping some of the world's best companies, including 35 of the Fortune 100, consistently deliver outstanding customer service. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.
Autonomy's customer base comprises more than 1,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, a leader in technology for Real-Time Enterprise Governance; Virage, a leading provider of rich media communication and content management software; and etalk, a leading provider of enterprise-class contact center products.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference and Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.
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