Leading Utility Company, Scottish and Southern Energy, Enhances Customer Service with New, Web-Based E-Billing System
Leading utilities supplier Scottish and Southern Energy (SSE) has embarked on an innovative e-communications strategy to enhance customer service for its users.
Following on from a very successful project to implement a new e-billing system, Scottish and Southern Energy (SSE) decided to replicate the self-service work for its domestic customers. Working with Microsoft® Gold Certified Partner Meridio, SSE overhauled its Web infrastructure and implemented Meridio 4.2 in addition to Microsoft Windows ServerTM 2003 and Microsoft SQL ServerTM 2000. The new site, http://www.southern-electric.co.uk/EBilling/Default.aspx, provides online bill viewing and payment options. Customers benefit from an average user response time of less than five seconds and SSE benefits from a scalable solution that is capable of indexing some 28 million documents annually.
Read the full case study at:
http://www.microsoft.com/resources/casestudies/casestudy.asp?CaseStudyID=17043
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