Leading Utility Company, Scottish and Southern Energy, Enhances Customer Service with New, Web-Based E-Billing System
Leading utilities supplier Scottish and Southern Energy (SSE) has embarked on an innovative e-communications strategy to enhance customer service for its users.
Following on from a very successful project to implement a new e-billing system, Scottish and Southern Energy (SSE) decided to replicate the self-service work for its domestic customers. Working with Microsoft® Gold Certified Partner Meridio, SSE overhauled its Web infrastructure and implemented Meridio 4.2 in addition to Microsoft Windows ServerTM 2003 and Microsoft SQL ServerTM 2000. The new site, http://www.southern-electric.co.uk/EBilling/Default.aspx, provides online bill viewing and payment options. Customers benefit from an average user response time of less than five seconds and SSE benefits from a scalable solution that is capable of indexing some 28 million documents annually.
Summary: ...Meridio 4.2 in addition to Microsoft Windows ServerTM 2003 and Microsoft SQL ServerTM 2000. The new site, http://www.southernelectric.co.uk/EBilling/Default.aspx, provides online bill viewing and payment options. Customers benefit from an average user response time of less than five seconds and SSE benefits...
Summary: ...explains McKerlie. “We knew we couldn’t keep up with the changes using our old systems—it was just impossible.” Interwoven Fits the Bill Faced with the shortcomings of its existing systems and processes, Rogers decided to implement the Interwoven content management platform. Rogers selected Interwoven...
Summary: ...Microsoft SQL Server™ 2000 Microsoft Windows® 2000 Advanced Server Microsoft Internet Information Server Partners Fujitsu Meridio About Autonomy Records Management Autonomy Records Management (Meridio) solutions are certified on major global regulatory standards, including US DoD 5015.2 Ch 2 (including...
Summary: ...our foreseeable needs.” Mrs Marija ŠimunovićFilipanči ć, IT Manager, Supreme Court President IT Advisor Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior levels of developer certification, real-world experience and providing complete customer reference...
Summary: ...processes • Solution had to fit with existing Microsoft environment • System to have a Hebrew interface Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior levels of developer certification, real-world experience and providing complete customer reference...
Summary: ...suicidal, being put at risk, if they were placed on the wrong prison regime.” Brett Hannam, Programme Manager, Causeway Services, a Microsoft® Gold Certified Partner, which led a partnership including Microsoft, Meridio, and HP for its ProLiant servers and storage systems. The 10-year contract was...
Summary: ...hidden information assets held within business records.” Hans Hysing Olsen, Corporate Resources and Information Manager, Statoil Windows Server 2003 The Windows Server 2003 family helps organisations do more with less. Now you can run your IT infrastructure more efficiently, build better applications...
Summary: ...revenue. Poste Italiane is the leading supplier of postal, logistic, insurance and banking services in Italy, with 170,000 employees and a revenue of 17 billon euros in 2006. Industry Postal Services Challenges n Generic Website content failed to deliver a personalized experience n Lack of coordination...
Summary: ...software • Microsoft Windows® Server 2003 • Microsoft Office • Web Services on Microsoft .NET Framework • Microsoft SharePoint Portal Server • Microsoft SQL Server database • Faster, easier document access and response to client inquiries - from 24 hours to under three seconds, according...
Summary: ...results to less than a second. By keeping the buying process easier, GSA Advantage! keeps its customers happy. And that leads to repeat business. Technical Information Platform Solaris, Windows NT Content Aggregated More than 3.4 database records, HTML, others. Web site www.gsaadvantage.gov Integrations...
Summary: ...facilities management and control. Its sales for 2002 totaled £20.1 billion. Founded in 1885, the company has headquarters in Milwaukee, Wisconsin, with manufacturing plants on five continents. At their Burton upon Trent site in England, Johnson Controls manufactures automotive systems for the nearby...
Summary: ...have approximately 250 people with offices in all major Australasian cities. Corporate advisor winning the paper chase - McGrathNicol implements Enterprise Content Management (ECM) Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior levels of developer certification,...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...emulation) Domain Controller Windows Server 2003 based Client OS Windows Vista Business Edition Windows Vista Ultimate Edition Windows Vista Enterprise Edition Windows XP Professional SP2 SQL Server SQL Server 2005 SQL Server 2005 (64-bit) SQL Server 2000 Office Desktop Microsoft Office 2007 / 2003 SP2...
Summary: ...m Ofsted m Romanian Railways (SNCFR) m Scottish and Southern Energy m Statoil m Toyota Motor Corporation m TNT Post Group (global deployment) m UK Home Office m UK Information Commissioner's Office Meridio offers a unique way to ensure success by building on a proven approach of successful mass deployment...
Summary: ...2003 x64 (SP1, SP2) (WOW64 emulation) Windows 2003 R2 x64 (WOW64 emulation)(SP0, SP2) Domain Controller Windows Server 2003 based Client OS Windows Vista (SP0, SP1) Windows XP Professional (SP2) SQL Server SQL Server 2005 (SP1, SP2) SQL Server 2005 64-bit (SP1, SP2) SQL Server 2000 (SP4) Office Microsoft...
Summary: ...Certification and Compliance • DoD 5015.2 Certification (Section 2 and 4) • Enables Sarbanes Oxley Compliance • UK National Archive • MoReq Compliant • ISO 15489 √ √ √ √ √ Architecture • Microsoft SQL Server 2000 support • Microsoft SQL Server 2005 support • Oracle support • Active...
Summary: ...such as Windows 2003, Dialogic voice cards, and Microsoft SQL Server 2005. When a customer calls the contact center, the ACD routes to Qfiniti Survey, and the caller is offered the survey option. If the caller accepts, Qfiniti Survey waits for the agent to finish, then automatically presents the caller...
Summary: ...during a fight) Cardiff LiquidOffice Mobile is a Native BlackBerry Application that works both when connected or offine 2. Multiple Formats:L iquidOffice is a Web-based system that uses open eForm standards to implement automated electronic forms publishing to HTML for use in any browser or fillable PDF...
Summary: ...systems at any given time. This level of expertise and commitment to client service results in rapid response time that our clients have come to count on daily. Autonomy eDiscovery for Audio is available as a on-demand service for audio only or as a multi-format option. With 6,000 servers across five...
Summary: ...Aungate Real-Time Policy Supervisor. The solution is 100% web-based with the option to be deployed onsite or as part of a hosted service offering. It supports Microsoft Exchange and Lotus Notes and natively supports all types of Instant Messaging and Bloomberg, including Bloomberg Internet Messages, Blackberry...
Summary: ...legal research sites • Archives • Time and billing systems Leverages the same common platform as iManage WorkSite simplif ying the user experience, minimizing administration, and significantly reducing the cost of ownership. Gold Winner: Law Technology News Technology Awards 2008 Built on a Strong...
Summary: ...Meridio eDRM for Microsoft SPS. m Canon Inc m Cheltenham and Gloucester Building Society m ConocoPhillips m Estonia Mobile Telephone m Fuji Electric Company Ltd m Internal Revenue Service (IRS) m Lloyds TSB General Insurance m Mazda m Ministry of Defence m Ofsted m Romanian Railways (SNCFR) m Scottish...
Summary: ...4.0, Windows 2000 Server, Windows 2000 Advanced Server, or Windows XP For the Web Component Server Only Microsoft IIS Server 4.0 or later WorkSite Server with Caching System Requirements Intel Pentium II PC 1GB RAM 30 GB Hard Drive Windows 2000 Server or Windows 2000 Advanced Server SQL or Oracle Server...
Summary: ...discover both known and unknown information in a defensible, efficient manner. Routinely deployed in the world’s largest and geographically diverse installations, processing petabytes of data and billions of documents while continuing to deliver sub-second response times for users, Autonomy Investigator...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...each row in this table represents a document in IDOL server™. Secondary tables contain additional information for each document. Each row is read from the database and put into an index file for IDOL server™ to read. This index file is then indexed into the engine. During the retrieving process the...
Summary: ...from: LiveLink Server, SQL Server Modules it can communicate with: DiSH, IDOL server™ Requirements Platforms Supported: Microsoft Windows NT, Windows 2000 Minimum Recommended Server Specifications: Type: Connector Dependencies: LiveLink Server 8 Microsoft SQL Server 7 200 MHz Pentium processor 128 MB...
Summary: ...Server 2 Aggregation Stellent Content Server N Stellent Fetch can download documents from multiple Stellent Content Servers simultaneously. These documents are then indexed into Autonomy IDOL (Intelligent Data Operating Layer) serverTM. System Architecture Stellent Fetch retrieves content from a Stellent...
Summary: ...row in this table represents a document in IDOL server™. Secondary tables contain additional information for each document. Each row is read from the database and put into an index file for IDOL server™ to read. This index file is then indexed into IDOL server. During the fetch process, the individual...
Summary: ...Autonomy Information Connectivity. Text Format (multiple versions) (.rtf) • Unicode Text (multiple versions) (.txt) • XFDL Form Format (.xfdl) • XHTML • XML (generic) (.xml) Supported Repositories Support for over 400 repositories, including: RDBMS • IBM DB2 • JDBC • Microsoft SQL Server...
Summary: ...Indexing SAP Fetch SAP Fetch aggregates all data including attachments from the SAP environment and indexes the content into Autonomy IDOL (Intelligent Data Operating Layer) serverTM. Technical Brief Autonomy Connectors – SAP Fetch Requirements Platforms Supported: Microsoft Windows 95, 98, Windows...
Summary: ...the content into Autonomy IDOL (Intelligent Data Operating Layer) serverTM. Technical Brief Autonomy Connectors – Siebel Fetch Requirements Platforms Supported: Microsoft Windows 95, 98, Windows 2000 & NT 4 Minimum Recommended Server Specifications: Type: Connector • One Siebel gateway server and...
Summary: ...eRoom Fetch is IASTM (Intellectual Asset Protection SystemTM) compatible: • Mapped security can be implemented to control access to eRoom documents indexed into IDOL server. • Autonomy eRoom Group ServerTM enables retrieval of eRoom user group information for Mapped security implementations. Architecture...
Summary: ...2 Aggregation eGain data repository N eGain Fetch can download documents from multiple eGain data repositories simultaneously. These documents are then indexed into Autonomy IDOL (Intelligent Data Operating Layer) serverTM. System Architecture eGain Fetch retrieves content from an eGain data repository....
Summary: ...Autonomy applications in order to control their operation and monitor their performance. Also start, stop and pause third party applications that run on Windows NT and can be controlled by the Windows Service Control Manager ?Automatic Application Control - Set up schedules to automatically monitor the...
Summary: ...together with control buttons and status information. • JRun 4 • Tomcat 5 • Resin 2.1.1 • ServletExec 4.2 • WebSphere 5 • WebLogic 6.1 Technical Brief ? Editing & Configuration From time to time the administrator may decide to alter the features and functionality of the Autonomy installation....
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Infrastructure ■ Metadata ■ User Interface ■ Firm-wide and departmental applications Integration with back-end systems and infrastructure ■ Time and Billing Systems, CRM applications, database applications ■ Windows, Active Directory, Novell, SAN, NAS, SQL Server, Oracle, Citrix ■ Comprehensive...
Summary: ...of billing backlog • Reduction in entry time of payment data—from eight days to 20 minutes Customer at a Glance “In the past, it took two people four business days every month to enter all the payments. Now we can do it in about 0 minutes with no data entry errors. You can’t get much better than...
Summary: ...based on the type of calls that arrive in your contact center. In this mode, the system tags calls when predefined CTI data is received from the IPCC. For instance, you may want to tag five calls per hour when the system identifies that a Gold Card customer is calling. The system can be set up to record...
Summary: ...Qfiniti Enterprise and VoIP for Avaya White Paper. In this mode, the system tags calls when predefined CTI data is received from the IPCC. For instance, you may want to tag five calls per hour when the system identifies that a Gold Card customer is calling. The system can be set up to record a certain...
Summary: ...Qfiniti Enterprise and VoIP for Nortel White Paper. For instance, you may want to tag five calls per hour when the system identifies that a Gold Card customer is calling. The system can be set up to record a certain number calls per hour, per day, or per rule, as well as an unlimited number of calls (tag...
Summary: ...recordings based on the type of calls that arrive in your contact center. In this mode, the system tags calls when predefined CTI data is received from the IPCC. For instance, you may want to tag five calls per hour when the system identifies that a Gold Card customer is calling. The system can be set...
Summary: ...processes such as payment remittance, billing, pro-d uct development and logistics. Intelligent Documents are more than just electronic forms and documents with business rules and workfow. It also includes the automation of paper-based processes. Successful implementations include the abi-l ity to process...
Summary: ...and customer communications, including invoices and bills. Include links to the self-service site in all email responses to customers. Promote the self-service website in place of hold music while customers wait to speak with an agent. ◆ Educate. Whenever customers utilize an alternate channel to solve...
Summary: ...Consider the following: • Approximately 4 out of every 100 people have had their identities stolen • Personal identity thef t from the American Government cost taxpayers $1.2 billion annually • Security Breaches Cost Companies $54 Billion US in 2008 • Personal identif y thef t is the number one...
Summary: ...handler can be used to give users in London aggregated access to information. Alternatively, it may be expedient for users in San Francisco to access replicated data in order to allow a large user base to receive rapid responses with no latency due to continental crossing. The flexible configuration allows...
Summary: ...for reference in the feld. Within the portal framework, users can access: An integrated time and billing application ■ ■ Policies and procedures content, ■ ■ managed by TeamSite, to help users decide how to bill clients for specifc tasks or report expenses Additional corporate content, also ■ ■ managed...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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