Leading Utility Company, Scottish and Southern Energy, Enhances Customer Service with New, Web-Based E-Billing System
Leading utilities supplier Scottish and Southern Energy (SSE) has embarked on an innovative e-communications strategy to enhance customer service for its users.
Following on from a very successful project to implement a new e-billing system, Scottish and Southern Energy (SSE) decided to replicate the self-service work for its domestic customers. Working with Microsoft® Gold Certified Partner Meridio, SSE overhauled its Web infrastructure and implemented Meridio 4.2 in addition to Microsoft Windows ServerTM 2003 and Microsoft SQL ServerTM 2000. The new site, http://www.southern-electric.co.uk/EBilling/Default.aspx, provides online bill viewing and payment options. Customers benefit from an average user response time of less than five seconds and SSE benefits from a scalable solution that is capable of indexing some 28 million documents annually.
Summary: ...Microsoft SQL Server™ 2000 Microsoft Windows® 2000 Advanced Server Microsoft Internet Information Server Partners Fujitsu Meridio About Autonomy Records Management Autonomy Records Management (Meridio) solutions are certified on major global regulatory standards, including US DoD 5015.2 Ch 2 (including...
Summary: ...using slow tape-based systems could take days following a data loss. “Our storage utilization was not very effective,” explains Ariel’s Chief Information Officer Michael Altynikov. “Instead of simply upgrading out-of-date storage servers, we decided to seek a solution that would allow us to maximize...
Summary: ...parts of the MoD, including the Royal Air Force Headquarters, the Royal Navy’s Headquarters and the Permanent Joint Headquarters, to a total of over 12,000 workstations. Next Steps Following this successful implementation, Meridio was selected as the EDRM component of the new DII(F) infrastructure,...
Summary: ...Rogers Communications - Case Study. “We knew we couldn’t keep up with the changes using our old systems—it was just impossible.” Autonomy Fits the Bill Faced with the shortcomings of its existing systems and processes, Rogers decided to implement the Autonomy content management platform. Rogers...
Summary: ...Challenges Today over 500,000 forms based on 17 diferent questionnaire types, are processed through the system annually Solution Autonomy TeleForm Results • CSO staf can design and implement new questionnaires and associated validation processes quickly and easily •Streamline form capture and validation...
Summary: ...Management (Meridio) solutions are certified on major global regulatory standards, including US DoD 5015.2 Ch 2 (including joint certification with MOSS2007) and Ch 4 - Management of Classified Records, Australian VERS standard and UK TNA 2002. Meridio is compliant with ISO 15489 and the European MoReq...
Summary: ...Management Autonomy Records Management (Meridio) solutions are certified on major global regulatory standards, including US DoD 5015.2 Ch 2 (including joint certification with MOSS2007) and Ch 4 - Management of Classified Records, Australian VERS standard and UK TNA 2002. Meridio is compliant with ISO...
Summary: ...Suite that maintains access to data while reducing costs, and saving time and money by limiting the amount of required customization Approach Deploy HP Database Archiving software Business benefits • Successful upgrade to Oracle E-Business Suite 11i without extra customizations • Ability to purge...
Summary: ...State’s Archives Division formed a unique public-private partnership with Chaves Consulting Incorporated, and their business partner Arikkan Incorporated, utilizing HP TRIM software to implement the first statewide electronic records management solution of its kind in the country. Called the Oregon...
Summary: ...capabilities. Autonomy OpenDeploy® content distribution software allows Miami-Dade to distribute and replicate content to IBM Websphere application servers. IBM WebSphere® software platform provides the portal architecture, personalization and online payment capabilities.
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Summary: ...Localized database servers are targets for archiving − Oracle 11gR2 or SQL Server 2008 Benefits achieved as of June 2011 • 39+ billion rows archived to date in production since November 2009 • 14+ TB compressed archive data (typical compression ratio of 3:1) • Business application improvements...
Summary: ...customer service to faculty, staff and students “Process Automation and Document Centre systems really bring the value of their respective solutions to the end user through a familiar and intuitive interface — and this standards-based approach is a lot less taxing on our IT resources.” – Bill...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...was able to realize a full ROI in less than 3 months. This was partly achieved by eliminating all transportation costs associated with sending invoices from distributed offices by utilizing the distributed Web Capture Option for submitting clear, crisp images of the invoices instantly from the stores...
Summary: ...during deduplication and, thus, store less data on disk. 4 HP internal analysis. Figure 4. 6 StoreOnce also uses algorithms called Sparse Indexing and Contained Matching to reduce the number of times the deduplication engine has to read the data to determine if chunks match. Instead of reading an entire...
Summary: ...Meridio USA is headquartered in Waltham, MA. Meridio is a global company with sales and service offices throughout North America, EMEA and Asia Pacific. Fact Sheet Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior levels of developer certification, real-world...
Summary: ...2003 x64 (SP1, SP2) (WOW64 emulation) Windows 2003 R2 x64 (WOW64 emulation)(SP0, SP2) Domain Controller Windows Server 2003 based Client OS Windows Vista (SP0, SP1) Windows XP Professional (SP2) SQL Server SQL Server 2005 (SP1, SP2) SQL Server 2005 64-bit (SP1, SP2) SQL Server 2000 (SP4) Office Microsoft...
Summary: ...each row in this table represents a document in IDOL server™. Secondary tables contain additional information for each document. Each row is read from the database and put into an index file for IDOL server™ to read. This index file is then indexed into the engine. During the retrieving process the...
Summary: ...m Ofsted m Romanian Railways (SNCFR) m Scottish and Southern Energy m Statoil m Toyota Motor Corporation m TNT Post Group (global deployment) m UK Home Office m UK Information Commissioner's Office Meridio offers a unique way to ensure success by building on a proven approach of successful mass deployment...
Summary: ...geographic location. This flexibility is a key to successfully meeting Recovery Time Objective (RTO) windows during site disasters. LiveVault provides transactionally stable backups of open files and frequently changing databases, with Application Awareness for Microsoft Exchange and Microsoft SQL Server....
Summary: ...may be used to defend compliance practices in case of a regulatory or legal investigation. Leveraging IDOL Capabilities Following the successful pattern of the Autonomy Proactive Information Risk Management products, Aungate Real-Time Policy Supervisor utilizes the intelligence of the Autonomy Intelligent...
Summary: ...emulation) Windows Server 2003 x64 (WOW64 emulation) Domain Controller Windows Server 2003 based Client OS Windows Vista Business Edition Windows Vista Ultimate Edition Windows Vista Enterprise Edition Windows XP Professional SP2 SQL Server SQL Server 2005 SQL Server 2005 (64-bit) SQL Server 2000 Office...
Summary: ...multimedia approach uses ports for recording, not for playback, boosting both efficiencies and system capacity. Playback features include: • Remote playback via Autonomy Qfiniti web interface •Multiple monitor screen capture • Scalable screen playback window • Visual display of CTI, coaching,...
Summary: ...sheet Database integration and action assignment ANPR/ALPR provides full support for SQL database connectivity. You can add license plates and associated metadata to the existing internal or external SQL database to enable automatic cross-referencing. This delivers instant plate matching, fuzzy-logic...
Summary: ...and, thus, store less data on disk. StoreOnce also uses algorithms called Sparse Indexing and Contained Matching to reduce the number of times the deduplication engine has to read the data to determine if chunks match. Instead of reading an entire data chunk, these algorithms preview parts of it and compare...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...operations – Allows point-in-time recovery – Requires complete chain of transaction logs for successful recovery 12 Recovery options Using Data Protector advanced snapshot functionality, SQL databases can be recovered down to the exact second specified by the backup administrator.
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Summary: ...partner. Inman performed an on-site needs analysis and followed with a demonstration one week later. The actual installation and technical support was handed over to a second partner, Binary Office. Using the business rules established by the IT department, the team first focused on automating sales tax...
Summary: ...frost.com 7 Moving to Next-Generation Speech Analytics Keyword-based technologies risk misunderstandings by missing out on concept, context and relevancy. For example, they may miss that the sentence “I have a question about last month’s payment” is a billing matter because the words bill, invoice...
Summary: ...Consider the following: • Approximately 4 out of every 100 people have had their identities stolen • Personal identity theft from the American Government cost taxpayers $1.2 billion annually • Security Breaches Cost Companies $54 Billion US in 2008 • Personal identify theft is the number one crime...
Summary: ...processes such as payment remittance, billing, product development and logistics. Intelligent Documents are more than just electronic forms and documents with business rules and workfow. It also includes the automation of paper-based processes. Successful implementations include the ability to process...
Summary: ...along with corresponding examples of actual forms, are provided herein to provide more information on their implementations and ROI scenarios. The following case studies can be found in the appendix. Case Studies • American HomePatient (Sales Order and Billing) • Moorestown Visiting Nursing Association...
Summary: ...handler can be used to give users in London aggregated access to information. Alternatively, it may be expedient for users in San Francisco to access replicated data in order to allow a large user base to receive rapid responses with no latency due to continental crossing. The flexible configuration allows...
Summary: ...and the method of working is reactive – paper follows action rather than informs it. The new ECRS system means all the required documents are immediately available to hand, to everybody involved when needed. Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior...
Summary: ...Recordkeeping Solution leverages Autonomy’s deep expertise in meaning-based computing and proven products within its Information Management Protect solution portfolio. The five key technologies utilized in the DFA solution include: • Autonomy IDOL • Autonomy ControlPoint • HP Application Information...
Summary: ...need to a technology that is proven and guaranteed to provide potential benefits enterprise-wide. Meridio is now a leading global supplier of Enterprise Document and Records solutions. Meridio eDRM has won major awards at the last four Information Management awards in London including, uniquely, Document...
Summary: ...times of less than five milliseconds. A single IDOL engine can execute 2,000 queries per second, across the entire corpus of indexed data, with sub-second response times. Autonomy is trusted to power some of the world’s largest IT deployments, including: • US DoD–Over 2.5 million users • Bloomberg–276,...
Summary: ...data on the same disk • Meet backup windows with super-charged multistream backup and leading backup performance • Reduce the cost of off-siting data using network efficient data replication • Deliver lights-out automated backup and replication of remote offices and manage multiple sites from a...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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