Leading Utility Company, Scottish and Southern Energy, Enhances Customer Service with New, Web-Based E-Billing System
Leading utilities supplier Scottish and Southern Energy (SSE) has embarked on an innovative e-communications strategy to enhance customer service for its users.
Following on from a very successful project to implement a new e-billing system, Scottish and Southern Energy (SSE) decided to replicate the self-service work for its domestic customers. Working with Microsoft® Gold Certified Partner Meridio, SSE overhauled its Web infrastructure and implemented Meridio 4.2 in addition to Microsoft Windows ServerTM 2003 and Microsoft SQL ServerTM 2000. The new site, http://www.southern-electric.co.uk/EBilling/Default.aspx, provides online bill viewing and payment options. Customers benefit from an average user response time of less than five seconds and SSE benefits from a scalable solution that is capable of indexing some 28 million documents annually.
Summary: ...Microsoft SQL Server™ 2000 Microsoft Windows® 2000 Advanced Server Microsoft Internet Information Server Partners Fujitsu Meridio About Autonomy Records Management Autonomy Records Management (Meridio) solutions are certified on major global regulatory standards, including US DoD 5015.2 Ch 2 (including...
Summary: ...and UK TNA 2002. Meridio is compliant with ISO 15489 and the European MoReq standard. Customers include BioPAD, ConocoPhillips, CDW, Hipoteku Banka, NZ Ministry of Fisheries, Pacific Life, StatoilHydro, Scottish and Southern Energy, the UK Ministry of Defence and the US Air Force. • • • •
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Summary: ...Statoil Case Study. The first users came on stream in 2005. Before deciding to work with Meridio—a Microsoft® Gold Certified Partner—Statoil considered alternative solutions from IBM and Documentum. Statoil was standardised on the Windows Server® 2003 operating system, with the Microsoft Office...
Summary: ...Rogers Communications - Case Study. “We knew we couldn’t keep up with the changes using our old systems—it was just impossible.” Autonomy Fits the Bill Faced with the shortcomings of its existing systems and processes, Rogers decided to implement the Autonomy content management platform. Rogers...
Summary: ...and making the queries very slow. Based on the application’s requirements, Harvell and his team decided that they needed a column-oriented database that could do the following: • Load 50K+ samples per second • Provide query response times of 1-2 seconds • Provide views of annual detail, not just...
Summary: ...results to less than a second. By keeping the buying process easier, GSA Advantage! keeps its customers happy. And that leads to repeat business. Technical Information Platform Solaris, Windows NT Content Aggregated More than 3.4 database records, HTML, others. Web site www.gsaadvantage.gov Integrations...
Summary: ...Systems Inc, an Autonomy certified partner. Inman performed an on-site needs analysis and followed with a demonstration one week later. The actual installation and technical support was handed over to a second partner, Binary Office. Case Study Organization North Dakota Tax and IT Departments Industry...
Summary: ...Management (Meridio) solutions are certified on major global regulatory standards, including US DoD 5015.2 Ch 2 (including joint certification with MOSS2007) and Ch 4 - Management of Classified Records, Australian VERS standard and UK TNA 2002. Meridio is compliant with ISO 15489 and the European MoReq...
Summary: ...Management Autonomy Records Management (Meridio) solutions are certified on major global regulatory standards, including US DoD 5015.2 Ch 2 (including joint certification with MOSS2007) and Ch 4 - Management of Classified Records, Australian VERS standard and UK TNA 2002. Meridio is compliant with ISO...
Summary: ...Queensland Department of Natural Resources, Mines, and Energy - Case Study. PROMOTE POWER PROTECT Autonomy Helped The Queensland Department of Natural Resources, Mines, and Energy Increase the Speed, Accuracy, and Efficiency of its Website Updates As access to information is vital for the successful management...
Summary: ...have approximately 250 people with offices in all major Australasian cities. Corporate advisor winning the paper chase - McGrathNicol implements Enterprise Content Management (ECM) Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior levels of developer certification,...
Summary: ...the legal and regulatory requirements such as the Freedom of Information Act. Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior levels of developer certification, real-world experience and providing complete customer reference projects that were independently...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...was able to realize a full ROI in less than 3 months. This was partly achieved by eliminating all transportation costs associated with sending invoices from distributed offices by utilizing the distributed Web Capture Option for submitting clear, crisp images of the invoices instantly from the stores...
Summary: ...m Ofsted m Romanian Railways (SNCFR) m Scottish and Southern Energy m Statoil m Toyota Motor Corporation m TNT Post Group (global deployment) m UK Home Office m UK Information Commissioner's Office Meridio offers a unique way to ensure success by building on a proven approach of successful mass deployment...
Summary: ...Meridio USA is headquartered in Waltham, MA. Meridio is a global company with sales and service offices throughout North America, EMEA and Asia Pacific. Fact Sheet Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior levels of developer certification, real-world...
Summary: ...2003 x64 (SP1, SP2) (WOW64 emulation) Windows 2003 R2 x64 (WOW64 emulation)(SP0, SP2) Domain Controller Windows Server 2003 based Client OS Windows Vista (SP0, SP1) Windows XP Professional (SP2) SQL Server SQL Server 2005 (SP1, SP2) SQL Server 2005 64-bit (SP1, SP2) SQL Server 2000 (SP4) Office Microsoft...
Summary: ...Ltd m Internal Revenue Service (IRS) m Lloyds TSB General Insurance m Mazda m Ministry of Defence m Ofsted m Romanian Railways (SNCFR) m Scottish and Southern Energy m Statoil m Toyota Motor Corporation m TNT Post Group (global deployment) m UK Home Office m UK Information Commissioner's Office
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Summary: ...may be used to defend compliance practices in case of a regulatory or legal investigation. Leveraging IDOL Capabilities Following the successful pattern of the Autonomy Proactive Information Risk Management products, Aungate Real-Time Policy Supervisor utilizes the intelligence of the Autonomy Intelligent...
Summary: ...essential performance and resource utilization counters. The monitoring information retention policy is configurable. Role Based Security Vertica introduces support of the SQL standard access control model based on roles. A role is a set of privileges on database objects that can be granted to users or...
Summary: ...and commitment to client service results in rapid response time that our clients have come to count on daily. Autonomy eDiscovery for Audio is available as a on-demand service for audio only or as a multi-format option. With 6,000 servers across five world-class data centers, processing more than one...
Summary: ...emulation) Windows Server 2003 x64 (WOW64 emulation) Domain Controller Windows Server 2003 based Client OS Windows Vista Business Edition Windows Vista Ultimate Edition Windows Vista Enterprise Edition Windows XP Professional SP2 SQL Server SQL Server 2005 SQL Server 2005 (64-bit) SQL Server 2000 Office...
Summary: ...Certification and Compliance • DoD 5015.2 Certification (Section 2 and 4) • Enables Sarbanes Oxley Compliance • UK National Archive • MoReq Compliant • ISO 15489 √ √ √ √ √ Architecture • Microsoft SQL Server 2000 support • Microsoft SQL Server 2005 support • Oracle support • Active...
Summary: ...Autonomy eDiscovery Product Brief. Autonomy’s Complete eDiscovery Solution Autonomy delivers next-generation eDiscovery offering the following: 1. Innovating eDiscovery with Dynamic Meaning Based Coding – Meaning Based Coding leverages IDOL’s ability to automatically assess, categorize, and recommend...
Summary: ...from: LiveLink Server, SQL Server Modules it can communicate with: DiSH, IDOL server™ Requirements Platforms Supported: Microsoft Windows NT, Windows 2000 Minimum Recommended Server Specifications: Type: Connector Dependencies: LiveLink Server 8 Microsoft SQL Server 7 200 MHz Pentium processor 128 MB...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...partner. Inman performed an on-site needs analysis and followed with a demonstration one week later. The actual installation and technical support was handed over to a second partner, Binary Office. Using the business rules established by the IT department, the team first focused on automating sales tax...
Summary: ...Consider the following: • Approximately 4 out of every 100 people have had their identities stolen • Personal identity theft from the American Government cost taxpayers $1.2 billion annually • Security Breaches Cost Companies $54 Billion US in 2008 • Personal identify theft is the number one crime...
Summary: ...results in less than 4 minutes on average. THE VERTICA ANALYTIC DATABASE ADVANTAGE Vertica believes it’s time for significant innovation in the database industry and has developed a SQL database that provides blindingly fast query performance for databases scaling from hundreds of gigabytes to hundreds...
Summary: ...processes such as payment remittance, billing, product development and logistics. Intelligent Documents are more than just electronic forms and documents with business rules and workfow. It also includes the automation of paper-based processes. Successful implementations include the ability to process...
Summary: ...by the managers. In this case, the parameters were as follows: the control was generally pulling about a 4% response, and management would not make a change if the longer commitment had a chance of reducing the response rate by more than 5% (that is, below 3.8%). If they were less than 90% sure that response...
Summary: ...along with corresponding examples of actual forms, are provided herein to provide more information on their implementations and ROI scenarios. The following case studies can be found in the appendix. Case Studies • American HomePatient (Sales Order and Billing) • Moorestown Visiting Nursing Association...
Summary: ...and Portland Borough McGrath Nicol, Australia Council Pacific Life Scottish and Southern Energy Statoil TNT The company headquarters are situated in the United Kingdom with sales and marketing offices throughout the US, Europe and Asia Pacific. Meridio is incorporated in North America as Meridio, Inc,...
Summary: ...of every phoneme in the context of the preceding and following phoneme (e.g. the "a" sound is slightly different in "cat" than "nan"), so that they are capturing coarticulation effects. The pronunciation and language models can be derived automatically from IDOL serverTM thus proving unique flexibility...
Summary: ...handler can be used to give users in London aggregated access to information. Alternatively, it may be expedient for users in San Francisco to access replicated data in order to allow a large user base to receive rapid responses with no latency due to continental crossing. The flexible configuration allows...
Summary: ...and the method of working is reactive – paper follows action rather than informs it. The new ECRS system means all the required documents are immediately available to hand, to everybody involved when needed. Meridio and Microsoft Meridio is a Microsoft Gold Certified Partner, having demonstrated superior...
Summary: ...over 60 gigabytes per hour with guaranteed index commit times of less than five milliseconds. A single IDOL engine can execute 2,000 queries per second, across the entire corpus of indexed data, with sub-second response times. Autonomy is trusted to power some of the world’s largest IT deployments,...
Summary: ...administration tools and APIs for controlling performance, backup and disaster recovery, etc. Sliding Window Analytics Functions A key set of features in Vertica that are especially useful for structured finance are the built-in sliding window functions that work with time-series data. These features...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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