AUTONOMY SELECTED TO POWER SONY ASIA PACIFIC'S NEW ONLINE SUPPORT SITE
Cambridge, England - 12 April 2005 - Autonomy Corporation plc (LSE: AU. AUTN.L) a global leader in infrastructure software for the enterprise, today announced that Sony's Customer Service Solutions Division in Asia Pacific (CSS), is using Autonomy's technology to power an online support service for its customer base, which can be accessed via CSS' public website, http://www.css.ap.sony.com/. The software offers Sony's customers in Asia Pacific region instant access to the latest product information, answers to frequently asked support questions, downloads and automated tutorials. The service operates in English, Chinese and Thai.
CSS continuously strives to improve the quality of the company's services to achieve customers' trust, confidence and satisfaction. Providing consumers with timely support information forms a critical part of these efforts, ensuring that individuals derive the greatest enjoyment from their products. By deploying Autonomy to power the company's support website in Asia Pacific, CSS has chosen Autonomy's advanced technology to manage and retrieve information, providing its customer base with fast and accurate answers to their enquiries and keeping them constantly abreast of the latest downloads and product information. As Autonomy is based on language-independent algorithms, the technology is able to understand the conceptual meaning of all information, allowing Sony's customers to formulate their queries as natural language questions, such as "How can I transfer images from my HandycamTM to the computer?". Autonomy automatically locates all related content in CSS systems, including matching answers to frequently asked questions, downloads and supporting information. Customers are given the opportunity to feedback on the relevancy of information provided to individual queries, allowing the further fine-tuning of the system for an even greater accuracy of results.
"We aim to provide the best online service for our customers, to enhance their total Sony experience", said Mr Hirofumi Kojima, Asst General Manager, CSS. "Our online customer support has benefited greatly from the deployment of Autonomy, providing customers with faster and more relevant answers to their enquiries."
Charlotte Herbert, Global Marketing Manager Autonomy, said "We are very pleased that CSS has selected Autonomy to help them enhance their customer support service. As experienced by CSS, the difference our technology makes to the speed and accuracy with which information is processed provides a competitive advantage for companies in all vertical sectors, resulting in increased customer satisfaction."
About Autonomy
Autonomy Corporation plc (LSE: AU. or AUTN.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.
Autonomy's customer base comprises more than 1,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Butterworths, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy.
Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Citrix, Computer Associates, EDS, IBM Global Services, Novell, Novient, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, a leading supplier of electronic communications management technology for regulatory compliance in the enterprise; Audentify, a leading supplier of next-generation contact center technology; and Virage, a leading provider of rich media communication and content management software.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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