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Verity and Wachovia Executives Discuss How Search Improves Customer Service Quality

Heightens Business Performance at Delphi Group's Information Intelligence Summit

SUNNYVALE, Calif. - 2005-04-11 - Verity Inc. (NASDAQ: VRTY) today announced that two of its senior executives and Wachovia Corporation's (NYSE: WB) senior vice president of intranet services will deliver separate presentations on how to realize more value from enterprise search and new directions in that technology at the Delphi Group's Information Intelligence Summit 2005 in Phoenix, Arizona from Tuesday, April 19 to Wednesday, April 20.

Who:

Pete Fields

Wachovia's senior vice president of intranet services

Dr. Prabhakar Raghavan

Verity's senior vice president and chief technology officer

Sunil Nagdev

Verity's senior vice president of professional services and technical support

What:

"How to Increase Customer Service Quality and Responsiveness"

Tuesday, April 19, 9:45 a.m. to 10:45 a.m. ET

Fields will explain how Wachovia has improved customer service quality and responsiveness through faster, cross-enterprise search capabilities. Attendees will learn how one of the nation's largest financial services companies manages more than 150 million time-critical customer interactions annually from a rapidly growing customer base on a 24x7 basis. The evaluation and deployment process for a Verity K2 Enterprise solution roll-out to 5,000 Wachovia representatives plus ways to optimize investments in knowledge management tools while simplifying the overall technology environment and reducing the corporate risk profile will also be presented.

"Search: Ready for Renaissance or Recession?"

Wednesday, April 20, 2:45 p.m. to 3:30 p.m. ET

Dr. Raghavan will review the unprecedented progress in text research and technology in recent years and contrast that with the relatively torpid uptake of text as mission critical in the enterprise. He will offer recent research and tie it into the setting of enterprise applications. Dr. Raghavan, along with being Verity's CTO, is a consulting professor of computer science at Stanford University, where he teaches the course sequence on Text and Web Retrieval, and the editor-in-chief of the Journal of ACM and a Fellow of the ACM and of the IEEE.

"Keynote Panel: Service Providers"

Wednesday, April 20, 2005, 4:45 p.m. to 5:45 p.m. ET

This panel discussion with Verity's senior vice president of professional services and technical support, Sunil Nagdev, offers a range of views direct from the front lines. Attendees will learn from leading practitioners from the service organizations of software supplier and integrator communities how to implement successful information intelligence projects. Moderated vigorously by Delphi Group's research director Hadley Reynolds, this panel provides attendees with the best opportunity to ask the hard questions of the people who make sure information intelligence systems work.

Where:

The Wigwam Resort and Golf Club

300 Wigwam Boulevard

Litchfield Park, Phoenix Arizona

When:

Fields' presentation: Tuesday, April 19, 9:45 a.m. to 10:45 a.m. ET

Raghavan's presentation: Wednesday, April 20, 2:45 p.m. to 3:30 p.m. ET

Nagdev's presentation: Wednesday April 20, 4:45 p.m. to 5:45 p.m. ET

Contact:

Jennifer Moranz

Verity Inc.

(760) 936-4711

jmoranz@verity.com

Steve Hoechster

Euro RSCG Magnet

212-367-6910 or 914-393-9219

steve.hoechster@eurorscg.com

About Information Intelligence Summit 2005

Delphi Group's Information Intelligence Summit 2005 looks at all the technologies and methods that are shaping every aspect of the market and the next generation of an organizations information intelligence strategy. An intensive two-day conference, ii2005 will feature 30+ sessions, luminary keynotes, panel discussions and networking opportunities.

About Delphi Group

Delphi Group, a Perot Systems company, has been providing technology management advisory services to the Global 2000 since 1989. Through focused market research, consulting and value-driven educational programs, Delphi Group illuminates the role of technology in the digital enterprise.

About Verity

Headquartered in Sunnyvale, California, Verity provides software that enables organizations to maximize the return on their intellectual capital investment. The company's intellectual capital management (ICM) solutions provide integrated search, classification, recommendation, monitoring and analytics across the real-time flow of enterprise information, along with self-service Q & A. In addition, Verity's business process management and content capture solutions activate information and accelerate its flow from person to person and between systems. Verity technology also serves as a core component of more than 260 applications from leading independent software vendors.

Around the world, more than 11,500 organizations of all sizes and types rely on Verity to manage their intellectual capital. In the private sector, these include ABB, AT&T, AXA, Bristol-Myers Squibb, Capgemini, CapitalOne, Cisco, Deloitte Consulting, Edgar Online, Ford, GMAC, Hewlett-Packard, Kaiser Permanente, KPMG, Mayo Foundation, PricewaterhouseCoopers, SAP, UBS and Verizon. In the public sector, customers come from all levels and branches of government including the U.S. General Services Administration, the U.S. Air Force and Army, the U.S. Department of Defense, including the armed forces units, and the U.S. Departments of Energy and Justice. Independent software vendors that integrate Verity include EMC Documentum, FileNet, Lotus, Oracle, Stellent, Tibco and Xerox DocuShare.

For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.

Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.

Jennifer Moranz

Verity Inc.

(760) 936-4711

jmoranz@verity.com

Steve Hoechster

Euro RSCG Magnet

212-367-6910 or 914-393-9219

steve.hoechster@eurorscg.com

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Verity and Wachovia Executives Discuss How Search Improves Customer Service Quality

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