AUDENTIFY AWARDED "PRODUCT OF THE YEAR" BY CUSTOMER INTERACTION SOLUTIONS MAGAZINE
Audentify Honored for Outstanding Innovation for the Second Straight Year
SAN FRANCISCO, CA - January 18, 2005 - Audentify, a leading provider of next-generation contact center technology and a division of Autonomy Corporation plc (LSE: AU.), today announced that Technology Marketing Corporation (TMC™)'s Customer Inter@ction Solutions Magazine named Audentify as the recipient of a 2004 Product of the Year Award. This award is the publications' highest honor, recognizing exemplary contributions and innovative products that advance the call center and CRM industry. A full list of Product of the Year winners will be published in the January 2005 issue of the magazine.
Audentify is the first technology in the contact center market capable of dynamically understanding the content and context of telephone conversations as well as other customer interactions such as email in real-time. Founded upon Autonomy's core IDOL technology, Audentify enables contact centers to dramatically reduce call-handling times, increase the quality of customer interactions, monitor individual agent performance, analyze call-handling trends, and enable all calls and interactions to be recorded and automatically indexed for easy retrieval.
"It is a great honor for Audentify to receive this distinction for the second consecutive year", said Tom Blackie, Managing Director of Audentify. "The spirit of innovation is what fuels our company, and the end result is a product designed to enhance the overall quality of our clients' contact centers. This award is a testament to our commitment to addressing and meeting our customers' needs".
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Audentify has clearly demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
Audentify is built upon Autonomy's unique Intelligent Data Operating Layer (IDOL) which integrates unstructured, semi-structured and structured information from multiple repositories through an understanding of their content. Autonomy grants organizations the flexibility to use advanced information retrieval or legacy-based approaches. At the heart of Autonomy's software is its ability to process text, voice and video and identify and rank the main concepts within them. It then automatically categorizes, links, summarizes, personalizes and delivers that information. Autonomy's technology also drives collaboration across different departments and interest groups and enables them to effectively leverage expertise. Autonomy's infrastructure technology is used to automate operations within enterprise information portals, customer relationship management, knowledge management, business intelligence and e-business applications, among others.
About Audentify
Audentify is a leading provider of next-generation contact center technology. Audentify is a division of Autonomy Corporation plc (LSE: AU.), a global leader in infrastructure software for the enterprise with offices worldwide. The technology behind Audentify powers applications dependent upon unstructured information including customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. This technology is in use by more than 600 global organizations, including AstraZeneca, BAE Systems, Ford, Vodafone, Ericsson, Hutchison 3G, the BBC, RoyalSunAlliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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