Interwoven and Avaya to host webcast on improving customer experience through innovative multi-channel marketing
Attendees to learn how $5 billion corporation created an integrated and enhanced online experience for customers, partners, and employees worldwide
SUNNYVALE, Calif - January 9, 2005 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that it will host a joint webcast with Avaya, a leading global provider of communications software, systems, and services, on Wednesday, January 11, 2005, entitled "Avaya's Success Story - Innovative Multi-channel Marketing." The webcast is sponsored by CMO.com, a leading online publication for chief marketing officers. Attendees will learn how Avaya has leveraged the Interwoven Web Content Management (WCM) solution to create an integrated online experience for customers, partners, and the global sales team, providing these key audiences with personalized, timely, and brand consistent product and company information across every online channel worldwide.
What: The Business Challenge: Avaya designs, builds, and manages communications networks for more than one million businesses worldwide, including over 90 percent of the Fortune 500. As a result of its extensive worldwide presence, including multiple public-facing Web sites specific to various countries and regions, Avaya was faced with the challenge of providing customers with an integrated and optimal online experience across the globe. Furthermore, with sales offices in approximately 60 countries, and an extensive worldwide partner network, Avaya was faced with the added challenge of ensuring that the global sales team and its partners had access to the most current, accurate, and brand-consistent product information at all times.
The Solution: Interwoven is focused on providing targeted ECM solutions that are designed to help companies across industries solve specific business process challenges, such as improving customer experience. With Interwoven solutions, leading companies like Avaya can deliver an enhanced customer experience through: increased brand consistency across all customer touch points; greater content personalization; improved online customer self-service; and more. Dedicated to making its Web presence a competitive advantage, the Avaya.com team leveraged the Interwoven WCM solution to synchronize the publication of personalized content across its multiple Web channels, dramatically improving customer experience through increased brand consistency and the delivery of more relevant and timely content. Additionally, Avaya has consolidated its numerous regional sites for the sales team and partners into one, easy-to-use Global Enterprise Portal full of targeted regional and customer-specific content. By leveraging the Interwoven solution, Avaya has been able to redeploy 90 percent of its Web publishing team and reduce the amount spent on publishing vendors by almost 75 percent over the past year.
When: Wednesday, January 11, 2006 9:00 a.m. PT / 12:00 p.m. ET / 5 p.m. GMT
Who:
Renee Rodgers, Vice President, Avaya.com
Eben Miller, Director of Product Marketing for Web Content Management, Interwoven
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
Summary: ...information as our direct sales team. Branding and product information on our regional and country sites wasn’t uniform. And it sometimes took up to 30 days to publish critical information.” Working with Autonomy, Avaya developed a customer experience management strategy to deliver timely, consistent,...
Summary: ...Morton began researching other possibilities. As he reviewed blogs and chatroom discussions by others who’d faced similar challenges, a consistent theme began to emerge: the reliability, ease-of-use, and ease-of-deployment of Autonomy’s WCM solution based on Autonomy TeamSite software. Because less...
Summary: ...utilize the company’s contact center services. Because of this, PFSweb is entrusted with maintaining the brand integrity of leading multinational organizations – no small responsibility for a contact center whose agent base has grown by 44 percent in only three years. Supporting these premier brands...
Summary: ...Intermec - Case Study. New regional sites are now being launched for countries including Germany, France, the United Kingdom, Spain, Italy, Brazil, China, Singapore, Mexico, Australia, Belgium, Sweden, and Canada. “Brand consistency is a big focus for our company,” says Lindkvist. “Funneling all...
Summary: ...BT Scales Its Business with Web Presence Powered by Autonomy - case study. Individual business units and product lines create their own content based on generic templates that ensure consistency in look and feel, then route these pages to a content management team for expedited approval. Promotions can...
Summary: ...Nikon Case Study. PROMOTE POWER PROTECT Nikon Secures Efficient Management of Rich Media Assets Powered by Autonomy Virage MediaBin World Leader in Photography Manages Globally-Distributed Rich Media to Grow Strategic Online Presence and Boost Brand Consistency and Security Customer Background Nikon Europe...
Summary: ...management to comply with audit and security compliance regulations in managing all web content throughout the content lifecycle, from creation, review through to publication and archiving. Content creators are reporting total satisfaction in the new ECM platform. “They are definitely thrilled with...
Summary: ...Turner. “While our initiative was driven primarily by the need for internal effciency and control, our strategic position at the forefront of legal IT is valuable as well.” About Interwoven Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven’s software...
Summary: ...operator, reselling mobile network airtime under the Virgin brand to more than 4 million customers. Industry Telecommunications Challenges • Outdated online presence led to an under-utilised web channel • IT-intensive publishing processes slowed time-tomarket • Time-to-web for even small changes...
Summary: ...York, Beijing Hanoi, Hong Kong, Mumbai, Munich, Seoul and Singapore. Clearwater’s global reach is complimented by its local presence and due diligence and execution capabilities in local currencies, languages and jurisdictions. About Interwoven Interwoven (NASDAQ: IWOV) is a global leader in content...
Summary: ...Channel 4 Gets Closer to Its Viewer with Autonomy - case study. Forms make it simple to make text updates to sites, while maintaining complete consistency in branding and user experience. Graphics and video can be managed easily with an intuitive, easy to use system that allows users to find, tag and...
Summary: ...to migrate to a more contemporary ECM platform based on the latest version of each solution so we could start looking at more interesting ways of using technology,” says Farone. Improving Disaster Recovery and Compliance As BCBSMA evaluated its ECM priorities, disaster recovery quickly rose to the top...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...thousands of customer-facing digital assets to promote your messaging, products, and brands can transform and enhance the way you present information online. MediaBin helps you deliver higher-impact marketing and communications with greater agility, stronger brand equity, increased team productivity,...
Summary: ...website and campaign effectiveness, product and brand sentment, and competitive standing. Create optimized multichannel experiences Providing consistent and targeted customer experiences across multiple channels is key to establishing customer loyalty and strengthening your brand. This can prove challenging...
Summary: ...with clear and timely guidance on PCI standards. They are a critical two way communication channel from which the PCI SSC draws valuable market feedback and insight, and is able to share this with the industry. On January 22, 2010, as part of the online FAQ feedback and submission process, the regular...
Summary: ...Social Media Discovery with Autonomy. More than 190 million visitors each month, generating more than 90 million tweets every day. More than 80 million members in more than 200 countries, with executives from all Fortune 500 companies as members. Additionally, LinkedIn is adding deep Twitter integration...
Summary: ...training all delivered and synchronized with call recordings • Multichannel architecture drives agent improvement across all communication channels • Desktop triggers • Integration with Autonomy Interaction Control Element (ICE) for application and field-based triggering Multichannel Engagement...
Summary: ...200 million-plus daily social media mentions, 210 international broadcast feeds (all media markets), 800-plus searchable industry categories, 100-plus countries, and 50-plus languages to give you unparalleled access to social media. Autonomy Explore Brand reputation management Cross channel optimization...
Summary: ...with 100% of the information, both structured and unstructured, required to make good business decisions in a timely manner • Drastically increase process speed by eliminating idle time between tasks, assembling 100% of supporting information and minimizing human touch points, resulting in better customer,...
Summary: ...document management, and email management capabilities to SharePoint • Compliance Manage all electronic and paper documents, including email, voice, video, and scanned images within a single infrastructure • Information Sharing Keep professionals in touch with the latest business information • Audit...
Summary: ...Metrics for these KPI, including statistical data, are clearly shown in easy to interpret charts. • Customizable Report Breakdown by Audience – Set up flexible audience report to see exactly how individual audiences perform within a segment. Hosted Multichannel Analytics Leveraging analytics of structured...
Summary: ...quarantining and routing information flow to enforce information risk policies • Ensure compliance with federal regulations relating to public communications • Ensure compliance with company policies regarding social media use • Protect and monitor your company’s brand and reputation on social...
Summary: ...Consistent filing practices and controlled access to confidential client or project information improve overall compliance to policies and regulations. · Save time – Reduce time spent on email filing across the entire organization with duplicate prevention and automatic notification when another project...
Summary: ...This unified approach to document capture improves business operations across the enterprise through process acceleration, cost reduction, lower compliance risk, enforced process consistency and increased information security. Capture and Understand Information from Multiple Channels While information...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...ECA 1 In January, a federal appeals court affirmed orders in re Fannie Mae Securities Litigation1 to force the Office of Federal Housing and Enterprise Oversight to respond to a discovery request. Shockingly, the OFHEO, a third party to the case, spent $6 million, which is 9 percent of the federal agency’s...
Summary: ...technologies adequately address these challenges without costly and prolonged manual intervention. Consistency over Multiple Channels Users expect a seamlessly consistent experience over every touchpoint, be it a physical store, online shop, website, contact center, or intranet. Therefore, synchronization...
Summary: ...leads to increased conversions. “An enterprise’s reputation — its brand — is never built solely via advertising and promotional activities. It is mainly built through individual interactions at customer touch points.” Gartner HP Autonomy’s Customer Experience Management Solution HP Autonomy’s...
Summary: ...leads to increased conversions. “An enterprise’s reputation — its brand — is never built solely via advertising and promotional activities. It is mainly built through individual interactions at customer touch points.” Gartner HP Autonomy’s Customer Experience Management Solution HP Autonomy’s...
Summary: ...leads to increased conversions. “An enterprise’s reputation — its brand — is never built solely via advertising and promotional activities. It is mainly built through individual interactions at customer touch points.” Gartner HP Autonomy’s Customer Experience Management Solution HP Autonomy’s...
Summary: ...brands than ever before. And they have higher expectations on how brands communicate with them. To truly engage and satisfy customers, you must ofer personalized, timely, and contextual communications seamlessly integrated within the commerce experience, across all touch points. You need to do more than...
Summary: ...heavily on leveraged instruments backed by assets thousands of miles away.43 As the crisis claims victims across the globe, political leaders and investors are quick to point to lax compliance requirements (or enforcement) in other countries as a major cause. These factors, coupled with consolidation...
Summary: ...The Business Process Management Guide for Healthcare. We left a lot of money on the table.” AHOM’s extensive reliance on paper also drove up costs. The company handled more than 400,000 pages of sales order paperwork every month, incurring the expense of overnight deliveries to AHOM’s regional billing...
Summary: ...does not provide sufficient insight into the content of the video file. Autonomy Virage Video Search provides powerful next-generation search capabilities over video content (e.g. by channel, program, or time) in order to support reliable, consistent information availability. Users can reach right inside...
Summary: ...Inc. and the Council of Better Business Bureaus, Inc, 2002. 5 “Data Breaches up Almost 50%, Affecting 35.7 Million People,” Brian Krebs, Washington Post, January 6, 2009. For a chronological list and description some of the publicly known privacy breaches, see http://www.privacyrights.org/ar/ChronDataBreaches.htm...
Summary: ...ROI is achievable. According to the General Roundtable, every $1.00 spent on compliance save on average, $5.21 in heightened avoidance of legal liabilities, harm to the organizations reputation and lost productivity. Furthermore, America’s banks estimate that apply Basel II rules will allow them to...
Summary: ...ESX servers one-by-one. As mentioned above, the VEIA support both VMware and Hyper-V. This combined virtualization agent helps simplify backup operations in the enterprise environment. 13 This one agent for both VMware and Hyper-V is consistent with the Data Protector tradition of reducing agents to simplify...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
