MEDIA ADVISORY: Verity Executive to Discuss How Intellectual Capital Management Impacts Online Self-Service at Gartner Symposium/ITxpo 2004
SUNNYVALE, Calif. - 2004-10-12 - Verity Inc. (NASDAQ: VRTY) today announced that Gary Szukalski, vice president of demand and field marketing, will deliver a Vendor Solution Presentation on Intellectual Capital Management and Online Self-Service at Gartner Symposium/ITxpo 2004 in Orlando, Florida on Wednesday, October 20, from 12:45 p.m. to 1:45 p.m. Eastern Time.
Who:
Gary Szukalski
Verity's vice president of demand and field marketing
What:
"Intellectual Capital Management and Online Self-Service"
Attendees will learn how Verity's intellectual capital management solutions are enabling leading companies like Coca-Cola, Miller Brewing, Ford Motor Company, Pepsi Co, Dove, and others to significantly reduce support costs and dramatically improve customer and employee interactions. These powerhouses are using virtual representatives and natural language dialog to serve multiple audiences with existing intellectual capital.
Where:
Walt Disney World Dolphin Resort
Room Swan 1-4
Orlando, Florida
When:
Wednesday, October 20, 2004, 12:45 p.m. to 1:45 p.m. ET
Contact:
Jennifer Moranz
Verity Inc.
(760) 936-4711
jmoranz@verity.com
or
Steve Hoechster
ElsterGroup
646-495-5401 or 914-393-9219
shoechster@elstergroup.com
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with a look at the future of IT. For more than 10,000 IT professionals from the world's leading enterprises, Gartner's annual Symposium/ITxpo events are key components of their annual planning efforts. Attendees rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use technology to address business challenges and improve operational efficiency.
About Verity
Headquartered in Sunnyvale, California, Verity provides software that enables organizations to maximize the return on their intellectual capital investment. The company's intellectual capital management (ICM) solutions provide integrated search, classification, recommendation, monitoring and analytics across the real-time flow of enterprise information, along with question and answer interfaces for effective online self-service. Other Verity ICM solutions capture content and drive automated business processes. Verity technology also serves as a core component of more than 260 applications from leading independent software vendors.
Verity software solutions are used by more than 11,500 customers in the private and public sectors. Customers include American Express, AT&T, Bristol-Myers Squibb, Cap Gemini Ernst & Young, Cardinal Health, Cisco Systems, EMC Documentum, Dow Jones, Financial Times, Hewlett-Packard, Lotus, Kaiser Permanente, META Group, SAP, Siemens, the State of California, Stellent, Sybase, and the U.S. Departments of Energy and Justice.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...The Minneapolis Institute of Arts (MIA) Case Study. Case Study Customer Minneapolis Institute of Arts Industry Museum Challenges •The museum’s investment in a permanent digital archive was threatened by inadequate security, control, and management •Ma nual processes and outdated workflows slowed...
Summary: ...Piotrowski, Leon County Schools Overview Leon County Schools use Autonomy Process Automation and Xerox Document Centre to speed reimbursement. With Process Automation, there’s less paper and a faster return on investment. Leon County Schools serves the greater metropolitan area of the Florida state...
Summary: ...to speed reimbursement. With Process Automation, there’s less paper and a faster return on investment. Leon County Schools serves the greater metropolitan area of the Florida state capital city, Tallahassee. One of the top 50 public school districts in the U.S. Leon County Schools consists of 40 school...
Summary: ...Rogers Communications - Case Study. PROMOTE POWER PROTECT Rogers Communications—Turning Up the Volume on Customer Self-Service Dubbed the “CNN” of Canada, Rogers Communications has grown into one of the largest media conglomerates in the world. In addition to its television and radio holdings, the...
Summary: ...The University of North Texas (UNT) Health Science Center Case Study. Solution Self-service and automated records management To address these challenges, the UNT Health Science Center implemented Autonomy Records Manager. “The Autonomy solution offered modular functionality that met both our current...
Summary: ...that reflected the brand messages of the regulated and unregulated businesses (which each had separate offline marketing campaigns) and redesigned page presentation to support new self-service tools. “Our goal was that KeySpan site users could immediately find the information they needed,” said Yuri...
Summary: ...in more than 100 countries. Industry Specialty Materials Challenges • Static website, non-targeted web content, poor navigation, and inconsistent look and feel made for a frustrating customer experience • Customers lacked real-time, self-service access to detailed product information • The website...
Summary: ...persistent, metadata-rich digital archive preserves the value of Ripley’s digital assets • Automated processes and streamlined workflows speed production cycles and reduce costs • Improved accessibility and self-service capabilities enable personnel to leverage the company’s assets more effectively...
Summary: ...now use Virage MediaBin, rather than contracting costly local design agencies prone to creating irregular logos and undermining brand consistency. • All Nikon employees across the world are able to self-service for their marketing needs saving thousands of hours of manual work annually. Speed-to-market:...
Summary: ...Insurance business. “It is not only meeting our immediate business requirements for faster and more reliable information storage and retrieval; it is also a solid building block on which to add a whole new set of services. Our ultimate aim is to foster a self-service culture across a whole range of...
Summary: ...in the content available on the site—including much from third-party sources such as WebMD—which is aggregated, managed, and published using Autonomy Web Content Management. Members also use the site to access expanded applications, such as online enrollment, account review, and self-service claim...
Summary: ...and control throughout our distributed organization.” The key Autonomy Meaning Based Marketing products: • Autonomy TeamSite for creating, delivering, testing, and analyzing multiple, dynamic websites • Autonomy Virage MediaBin for instant, self-service access to up-to-date digital and rich media...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...the largest base of enterprise PC backup customers.” Gartner “It’s one of the easiest things I’ve ever implemented.” Norman R. Wolfinger, State Attorney, Eighteenth Judicial Circuit of Florida Meaning Based Data Protection Benefits • Mobile support, including Apple iPhone, Apple iPad, and...
Summary: ...the largest base of enterprise PC backup customers.” Gartner “It’s one of the easiest things I’ve ever implemented.” Norman R. Wolfinger, State Attorney, Eighteenth Judicial Circuit of Florida Meaning Based Data Protection Benefits • Mobile support, including Apple iPhone, Apple iPad, and...
Summary: ...MediaBin Empower teams with self-service access MediaBin provides you with self-service access so you can avoid spending time fulfilling content requests from the field. Now, you can empower marketing teams, sales teams, and distribution partners to “help themselves” by creating a self-service environment...
Summary: ...removing the challenges of a traditional tape-based approach for offsite backup. In addition, administrators can manage restores from anywhere, leveraging a simple to use web management interface that allows self-service restores to be initiated for both physical and virtual system data. Figure 4. Seamless...
Summary: ...in-line editing Do more with rich media TeamSite helps global marketing teams managing multiple marketing initiatives to remain brand consistent across various channels by providing a single, self-service repository to store all rich media assets. You only need to store a single copy of the asset because...
Summary: ...to protected end user data through a range of devices including tablets, laptops, and desktops via native applications and browser-based solutions. The self-service capabilities of Connected Backup allow users to access and recover information at their own speed, versus the speed of the corporate help...
Summary: ...they never have to feel disconnected again. Autonomy Connected Backup enables users to gain access to protected end user data through a range of devices including tablets, laptops, and desktops via native applications and browser-based solutions. The self-service capabilities of Connected Backup allow...
Summary: ...technologies to anticipate the impact of individual interactions (and their echoes) on the brand’s reputation. Cross channel optimization. Identify which customers should be moved to self-service versus agent-assisted service based on certain situations. For instance, certain customers should always...
Summary: ...Backup Mobility enables users to recover individual files, file sets, or full systems on a range of devices including smart phones, tablets, laptops, and desktops—via native apps and browser-based solutions. The self-service capabilities of Connected Backup Mobility enable mobile users to access and...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Frost & Sullivan Moving to Next-Generation Speech Analytics - White Paper. It can identify which customers should be moved to self-service versus agent-assisted service based on certain situations, which improves customer experience and operations performance. Autonomy Explore automates not just speech...
Summary: ...to change management and were facilitated using a best practice change management approach employing a range of techniques to engage users. • The layout of the room was changed to create an atmosphere more open and conducive for discussion. Attendees did not all sit around a table but were grouped in...
Summary: ...to imply a purely subjective 26 Griffith at 12. 27 Id. (citations omitted). 28 Id. at 5 (quoting In re Walt Disney Co. Derivative Litig, 2005 WL 2056651 (Del. Aug. 9, 2005) (emphasis added). 29 Id. 30 In re Walt Disney Co. Deriv. Litig, 825 A.2d 275 (Del. Ch. 2003). 31 Id. (quoting Official Comm. Of Unsecured...
Summary: ...to social media dialogues. Such sources provide valuable venues for analysis, but analytics in such isolation inherently limit opportunities to understand how customers feel.” —Gartner Turning insights into business results Knowing what to look for is no longer the biggest hurdle Imagine a scenario...
Summary: ...Engage your customers. “Consumers are focused on their needs, not on your channels.” Forrester 6 Optimize current customer experiences Even successful websites, email offers, and contact center scripts have room for improvement. With a multivariate testing solution integrated into an ongoing content...
Summary: ...ahead, as only 100 customers have standardized on the IDOL platform. Once Autonomy has “laid the foundations” in the customer’s core IT platform, there is room to grow. Autonomy leads the pack in the Power segment, as IDOL is probably the most complete and high-end product offering (documents, e-mails,...
Summary: ...monitor, and find their most critical interactions. This paper describes the essential features of a total call recording solution. Figure 1: Observe System Status Dialog Box ? A Single Platform ??Open Architecture ??Flexible Recording ??Scalable, Multi-Site Deployment ??Integrated Security ??Compliance...
Summary: ...allows self-service restores to be initiated for both physical and virtual system data. With HP Data Protector, organizations gain access to a remote pool of scalable da resources, powerful self-service recovery, and the assurance of a fully managed, secure data protection service. These capabilities...
Summary: ...use web management interface that allows self-service restores to be initiated for both physical and virtual system data. With HP Data Protector, organizations gain access to a remote pool of scalable data protection resources, powerful self-service recovery, and the assurance of a fully managed, secure...
Summary: ...web management interface that allows self-service restores to be initiated for both physical and virtual system data. LiveVault allows you to gain access to a remote pool of scalable data protection resources, powerful self-service recovery, and the assurance of a fully managed, secure data protection...
Summary: ...solutions. Application driven single item recovery for Microsoft Exchange, SharePoint, and VMware • Maximizes operational effectiveness and saves IT costs by promoting self-service recovery, automation, and simple administration One touch protection fully automates application and virtual environment...
Summary: ...engagements. Such updates can interrupt the work of several people, depending on the nature of the request: billing totals, work status, document review and so forth. With no self-service capability, the client must wait for a response, breeding impatience that can cut two ways: clients of large firms...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
